ServiceMax vs Zoho FSM

by Gralio Feb 14, 2025

ServiceMax and Zoho FSM are both field service management solutions catering to mid-sized businesses. ServiceMax excels with its Salesforce integration, offering a unified platform for existing Salesforce users. Zoho FSM provides a wider range of features and greater value for money, making it a strong standalone option.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 97 reviews and 60 websites, saving 1 hour, 2 minutes of reading.

ServiceMax

Website LinkedIn Twitter

Zoho FSM

Website LinkedIn Twitter

About

ServiceMax is a cloud-based software for companies with field service teams. It helps manage the entire lifecycle of service, from scheduling and dispatch to reporting and invoicing. Its features are designed to optimize technician productivity, streamline operations, and increase equipment uptime. ServiceMax is particularly valuable for asset-centric industries like manufacturing, medical devices, and energy, but it can be customized to fit the needs of various businesses. Built on the Salesforce platform, it offers integrations with existing CRM and ERP systems for a unified view of operations.

Zoho FSM is a field service management software designed to simplify and automate field operations for businesses of all sizes. It offers a single platform to manage work orders, scheduling, dispatching, workforce, invoicing, and more. It helps businesses improve communication and collaboration, digitize back-end operations, and connect with other key business applications through integrations. Zoho FSM aims to help you deliver a better customer experience, minimize costs by increasing efficiency, and improve first-time fix rates for service calls.

Summary

Main difference

ServiceMax is a strong choice for businesses already invested in the Salesforce ecosystem, due to its native integration. Zoho FSM is better for businesses looking for a standalone field service management solution with a broader set of built-in features, especially if they use other Zoho products.

Relative strengths of ServiceMax (compared to Zoho FSM)

Strong Salesforce integration, providing a unified platform for sales and service.
Advanced scheduling and optimization capabilities for improved technician efficiency.
Mobile app (ServiceMax Go) offers comprehensive functionality for field technicians.

Relative weaknesses of ServiceMax (compared to Zoho FSM)

Can be complex and difficult to use for those unfamiliar with Salesforce.
Pricing can be opaque and negotiations may be challenging.
Users report system instability and slow customer support response times.

Who should use ServiceMax VS. Zoho FSM

ServiceMax, a cloud-based field service management software, helps streamline field operations for asset-centric businesses. Users praise its scheduling, Salesforce integration, and real-time data capabilities. However, some have noted system instability and complex pricing as drawbacks. It's best for enterprise-level companies in industries like manufacturing, medical devices, energy, and software.

Zoho FSM streamlines field service operations for businesses seeking to enhance efficiency and customer experience. It offers a centralized platform to manage work orders, scheduling, and technician dispatching, improving communication and automating tasks. The mobile app empowers technicians with real-time access to job details and customer information. Zoho FSM is best for businesses looking to digitize their field operations and improve first-time fix rates.

Best fit for enterprise businesses.
Ideal for manufacturing, medical devices, energy, and software companies.

Best fit for medium to enterprise companies.
Suitable for businesses with field service operations.

ServiceMax and Zoho FSM features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

In-app messaging

Supported

ServiceMax offers in-app messaging between office staff and technicians through ServiceMax Zinc.

Not supported

Zoho FSM does not directly support in-app messaging, but offers alternative communication features.
Mobile app support

Supported

ServiceMax offers a mobile app called ServiceMax Go for technicians.

Supported

Zoho FSM offers a mobile app for technicians with access to schedules, job details, and customer information.
Mobile scheduling

Supported

Technicians can view and manage their schedules on mobile devices using the ServiceMax Go app.

Supported

Technicians can view and manage their schedules on mobile devices using the Zoho FSM app.
Offline access

Supported

Technicians can access schedules and job details offline using the ServiceMax Go mobile app.

Supported

Technicians can view schedules and job details offline in read-only mode.
Job scheduling

Supported

ServiceMax supports job scheduling and dispatching with its Schedule Optimization module.

Supported

Zoho FSM offers robust job scheduling and dispatching features.
Route optimization

Supported

ServiceMax offers route optimization to minimize drive time and boost efficiency.

Supported

Zoho FSM offers route optimization to minimize drive time and maximize efficiency.

Qualities

Value and Pricing Transparency

-0.71

Strongly negative sentiment

No data
Customer Service

+0.56

Rather positive sentiment

No data
Ease of Use

+0.76

Strongly positive sentiment

No data
Reliability and Performance

+0.1

Neutral sentiment

No data
Ease of Implementation

+0.29

Neutral sentiment

No data
Scalability

-0.6

Rather negative sentiment

No data

ServiceMax and Zoho FSM Pricing

No data

User sentiment

Strongly negative

-0.71

We couldn't find a pricing page for ServiceMax.

No data

We couldn't find a pricing page for Zoho FSM.

ServiceMax and Zoho FSM review insights

97 reviews analysed from

Users love

Excellent scheduling and dispatch capabilities, improving field technician efficiency
User-friendly interface for easy navigation and use
Strong integration with Salesforce, creating a unified platform
Real-time data and analytics for enhanced visibility into field operations
Mobile accessibility, allowing field technicians to update information on-the-go

No data

Users dislike

System instability and frequent downtimes
Complicated access to standard Salesforce features
Difficult and costly pricing negotiations
Slow customer support response, especially for escalated issues
Lack of comprehensive documentation, leading to implementation challenges

No data

ServiceMax and Zoho FSM Ratings

G2

4.0/5

(92)

G2

4.2/5

(5)

Company health

Employee growth

No data

22% increase in the last year

Web traffic

No data

3% decrease in the last quarter

Financing

No data

How do ServiceMax's Salesforce integration and Zoho's broader suite compare for my needs?

ServiceMax's tight integration with Salesforce is a significant advantage if you already use Salesforce as your CRM. This allows for seamless data flow and a unified view of customer information. However, if you don't use Salesforce, Zoho FSM's broader suite of applications, including CRM, project management, and other business tools, might offer a more integrated and cost-effective solution. Consider your existing tech stack and future integration needs when making your decision.

Which product's mobile app (ServiceMax Go vs. Zoho FSM) best suits my field technicians' workflow?

ServiceMax Go offers more comprehensive mobile functionality for field technicians. While both ServiceMax Go and Zoho FSM provide offline access, ServiceMax Go allows full offline access for updating information, whereas Zoho FSM's offline mode is read-only. Additionally, ServiceMax Go integrates with the robust scheduling and routing optimization features of ServiceMax, potentially leading to greater efficiency in the field. In-app messaging through Zinc within ServiceMax Go also enhances real-time communication, which is not explicitly mentioned for Zoho FSM. Therefore, ServiceMax Go appears better suited for complex field workflows requiring dynamic updates and communication while offline.

What are the advantages of ServiceMax?

ServiceMax's key advantage lies in its robust integration with Salesforce, providing a unified platform for sales and service operations. It offers strong scheduling and dispatch capabilities, improving field technician efficiency, along with a user-friendly interface and real-time data analytics for enhanced visibility. Its mobile accessibility empowers field technicians with on-the-go updates and offline access. ServiceMax is particularly well-suited for asset-centric industries like manufacturing, medical devices, and energy, catering specifically to businesses with field service teams.

What are the disadvantages of ServiceMax?

ServiceMax suffers from system instability and frequent downtimes. Users also report difficulties accessing standard Salesforce features, complicated and costly pricing negotiations, slow customer support, and a lack of comprehensive documentation which can lead to implementation challenges.

Alternatives to ServiceMax and Zoho FSM

Simpro

Simpro is a comprehensive business management software designed specifically for the trades industry. It offers a suite of tools to manage various aspects of a business, including job quoting and scheduling, inventory tracking, invoicing, and workflow management. Simpro aims to improve efficiency, profitability, and customer service for businesses of all sizes within the trades, from small contractors to larger companies. It stands out with its industry-specific features and a strong emphasis on customer support.

Housecall Pro

Housecall Pro is a cloud-based software solution for small to medium-sized businesses in the home services industry. It offers a comprehensive suite of tools to manage all aspects of a service business, including scheduling, dispatching, invoicing, payments, and customer management. Housecall Pro aims to streamline operations, improve efficiency, and boost revenue for businesses of all sizes. Its user-friendly mobile app and integrated features make it a suitable choice for service professionals seeking a centralized platform to manage their operations.

Jobber

Jobber is a software platform designed for small to mid-sized home service businesses. It brings together scheduling, quoting, invoicing, and payment processing into one place. Jobber aims to simplify operations, improve customer service through automated communications, and ultimately help businesses grow. It caters to various industries including cleaning, construction, and landscaping.

ServiceNow Connected Operations

ServiceNow Connected Operations is a cloud-based field service management software that helps businesses manage their field operations more efficiently. It offers a suite of tools for scheduling and dispatching technicians, tracking inventory, and managing work orders. The software is designed to help businesses improve technician productivity, reduce operational costs, and enhance customer satisfaction. It's suitable for mid-sized and larger companies and stands out with its focus on automation and AI-driven insights. ServiceNow Connected Operations promises to streamline field service operations by connecting people, processes, and data on a single platform.

Jotform

Jotform is a popular online form builder that lets you create and publish various digital forms, from surveys and contact forms to payment and application forms. Used by millions, Jotform offers over 10,000 pre-built templates and integrates with numerous business apps like Salesforce and CRMs. It's known for its ease of use, design flexibility, and ability to streamline data collection for businesses of all sizes.

FieldCircle

FieldCircle is a cloud-based software designed to help businesses manage their field service and maintenance operations. Its features cover a wide range of needs, including work order management, asset tracking, inventory control, scheduling, and reporting. This helps improve operational efficiency, reduce costs, and ensure compliance with industry regulations. FieldCircle is suitable for various industries, including healthcare, manufacturing, retail, and more. The platform is mobile-friendly, allowing technicians to access information and update tasks from the field. FieldCircle emphasizes personalized onboarding and ongoing support for its users.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

How are we doing?

Is this information helpful to you? Is there anything we are missing?

Did this help you select your product?

Other issues? Vote & Let us know