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ServiceNow Connected Operations description
ServiceNow Connected Operations is a cloud-based field service management software that helps businesses manage their field operations more efficiently. It offers a suite of tools for scheduling and dispatching technicians, tracking inventory, and managing work orders. The software is designed to help businesses improve technician productivity, reduce operational costs, and enhance customer satisfaction. It's suitable for mid-sized and larger companies and stands out with its focus on automation and AI-driven insights. ServiceNow Connected Operations promises to streamline field service operations by connecting people, processes, and data on a single platform.
Who is ServiceNow Connected Operations best for
ServiceNow Connected Operations is a cloud-based field service management software designed to streamline operations for mid-size to large businesses. It connects people, processes, and data on a single platform, offering tools for scheduling, dispatching, inventory tracking, and work order management. This solution improves technician productivity, reduces operational costs, and enhances customer satisfaction through automation and AI-driven insights. ServiceNow Connected Operations helps businesses optimize field service operations and connect with customers effectively.
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Best fit for enterprise companies.
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Suitable for businesses in various industries.
ServiceNow Connected Operations features
| Supported Reporting on job performance and profitability is likely supported. |
| Supported Technicians can view and manage their schedules on mobile devices using the ServiceNow Agent mobile app. |
| Supported ServiceNow Connected Operations supports job scheduling and dispatching. |
| Supported Route optimization is supported via built-in features and third-party integrations. |
ServiceNow Connected Operations alternatives
SimproBetter fit for businesses in construction, manufacturing, or professional services. A ServiceNow Connected Operations competitor focused on the trades, with strong accounting integration, but the mobile app is less reliable and the software is considered expensive.Read more
Wello SolutionsBetter fit for small and medium-sized businesses. Has stronger momentum based on employee growth. Provides offline access for field technicians. A ServiceNow Connected Operations competitor and alternative.Read more
JobberBetter for small to midsize businesses, especially in home services like cleaning or construction. Jobber has stronger customer service and is easier to implement. It has more momentum than ServiceNow Connected Operations. However, Jobber has more negative pricing sentiment.Read more
ZuperBetter for mid-sized businesses and has more momentum. A ServiceNow Connected Operations competitor with highly customizable workflows.Read more
Housecall ProBetter fit for smaller businesses in home services. Stronger in retail and construction. Provides automated call tracking and accounting integrations. Mobile app, though loved by some for ease of use, has significant performance issues disliked by others. Pricing sentiment is negative and scalability is limited. Has less momentum. A ServiceNow Connected Operations competitor and alternative.Read more
ServiceTitanBetter fit for a wider range of industries. Has more robust features, including accounting integration and automated call tracking. More established, but growing slower. Users appreciate the robust features and mobile accessibility, but dislike the cost and occasional glitches. A ServiceNow Connected Operations competitor.Read more
ServiceNow Connected Operations FAQ
What is ServiceNow Connected Operations and what does ServiceNow Connected Operations do?
ServiceNow Connected Operations is a cloud-based field service management software. It connects people, processes, and data to optimize field operations. It offers tools for scheduling, dispatching, inventory tracking, and work order management, boosting technician productivity and customer satisfaction.
How does ServiceNow Connected Operations integrate with other tools?
ServiceNow Connected Operations integrates with other tools through APIs and pre-built integrations. It connects with various platforms, enabling streamlined data flow and automation across different systems for improved operational efficiency.
What the main competitors of ServiceNow Connected Operations?
Top alternatives to ServiceNow Connected Operations include Simpro, Wello Solutions, Jobber, Zuper, Housecall Pro, and ServiceTitan. These competitors offer similar features like scheduling, dispatching, and customer management, catering to various field service industries.
Is ServiceNow Connected Operations legit?
Yes, ServiceNow Connected Operations is a legitimate cloud-based field service management software. It's designed for mid-sized and larger companies seeking to improve technician productivity and reduce operational costs by connecting people, processes, and data.
How much does ServiceNow Connected Operations cost?
I cannot find pricing information for ServiceNow Connected Operations. Contact the vendor for a customized quote based on your business needs. Consider exploring alternative solutions if budget is a primary concern.
Is ServiceNow Connected Operations customer service good?
There is no information available about the customer service quality of ServiceNow Connected Operations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.