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ServiceTitan description
ServiceTitan is a popular software platform designed for businesses in the service industry, such as HVAC, plumbing, and pest control. This cloud-based software offers a comprehensive suite of tools to manage various aspects of your business, including scheduling, dispatching, invoicing, sales, and marketing. ServiceTitan aims to streamline operations, enhance customer experience, and provide valuable insights for informed decision-making. It stands out with its robust features, mobile accessibility, and focus on helping service businesses grow and improve their bottom line.
Who is ServiceTitan best for
ServiceTitan is a robust platform designed to streamline operations for home service businesses. Users praise its user-friendly interface, reporting capabilities, and mobile accessibility. However, some have noted concerns about cost and occasional glitches. Ideal for businesses seeking a centralized solution for scheduling, dispatching, invoicing, and customer management.
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Best fit for small, mid-sized, and large businesses seeking comprehensive solutions.
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Ideal for home service industries like HVAC, plumbing, electrical, and other trades.
ServiceTitan features
| Supported ServiceTitan supports work orders, job progress tracking, and detailed job histories. |
| Supported ServiceTitan offers a searchable customer database for storing customer information. |
| Supported ServiceTitan mobile app allows technicians to access and update job details. |
| Supported ServiceTitan allows creating and sending invoices, tracking payments, and managing billing information. |
| Supported ServiceTitan offers scheduling and dispatching, route optimization, and technician management. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ServiceTitan reviews
We've summarised 276 ServiceTitan reviews (ServiceTitan G2 reviews) and summarised the main points below.
- User-friendly interface and customization options.
- Robust reporting and analytics features, especially Reports 2.0.
- Real-time tracking of field technicians.
- Mobile accessibility for field technicians.
- Comprehensive platform integrating various business functions.
- High cost, especially for Canadian users with limited access to features.
- Frequent glitches and bugs after updates.
- Unclear definitions on dashboards.
- Long wait times for customer support.
- Payroll reporting is difficult to customize.
ServiceTitan pricing
The commentary is based on 39 reviews from ServiceTitan G2 reviews.
ServiceTitan's pricing is often mentioned as a drawback, being described as expensive and steep, especially for smaller businesses. However, many users feel the comprehensive features and resulting business growth justify the cost, finding it "worth every penny." Some express frustration with additional costs for certain features.
Users sentiment
See the ServiceTitan pricing page.
ServiceTitan alternatives
CustomerBaseBetter for smaller businesses focused on simple service industry needs. Easier to use with highly-rated customer support. A ServiceTitan competitor and alternative, it lacks robust reporting and advanced features.Read more
SimproBetter for manufacturing and construction businesses. Has stronger website traffic growth momentum. A ServiceTitan competitor and alternative, it offers more robust job costing and accounting integration features.Read more
Contractor ForemanBetter for construction businesses. Higher rated by users. More affordable pricing.Read more
JobberBetter for smaller businesses with simpler needs. Grows faster and offers a free plan. Users appreciate the quick support and streamlined quoting. Lacks robust workflow automation and advanced time tracking. A strong ServiceTitan competitor.Read more
Service FusionBetter for users seeking a more affordable option. Has a higher average user rating, but is growing slower than ServiceTitan. Users appreciate the easy-to-use interface and customer support. However, some users report slow QuickBooks syncing and limited reporting features.Read more
servicetitan vs Housecall ProBetter fit for smaller businesses. Has slightly better ratings and is growing faster. Users praise customer support, sales pipeline features, and financial tracking. However, users dislike its slow and limited mobile app, and QuickBooks integration issues.Read more
ServiceTitan FAQ
What is ServiceTitan and what does ServiceTitan do?
ServiceTitan is a cloud-based software for home service businesses like HVAC, plumbing, and electrical. It provides tools for scheduling, dispatching, invoicing, sales, and marketing, helping businesses streamline operations, improve customer experience, and boost revenue.
How does ServiceTitan integrate with other tools?
ServiceTitan integrates with QuickBooks, Gusto, and other accounting systems. It also connects with various marketing tools and payment processors, enabling streamlined workflows. Several industry-specific integrations further enhance its functionality.
What the main competitors of ServiceTitan?
Top alternatives to ServiceTitan include Housecall Pro, Jobber, and Simpro. These competitors offer similar features for scheduling, dispatching, invoicing, and customer management, catering to field service businesses. Service Fusion and CustomerBase are also viable alternatives, particularly for smaller businesses.
Is ServiceTitan legit?
Yes, ServiceTitan is a legitimate software platform. It's a popular choice for service businesses, offering robust features for scheduling, dispatching, and customer management. While the cost is a concern for some, many users appreciate its user-friendly interface and comprehensive tools.
How much does ServiceTitan cost?
ServiceTitan doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and desired features.
Is ServiceTitan customer service good?
ServiceTitan's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with long wait times and difficulty getting their issues resolved. Some users also mention difficulty with initial setup and implementation.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.