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Commusoft

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Company health

Employee growth
13% increase in the last year
Web traffic
178% increase in the last quarter

Ratings

G2
4.8/5
(39)

Commusoft description

Commusoft is a cloud-based software designed to help businesses in the trades industry, such as plumbing or electrical, manage their operations. It provides tools for scheduling jobs, dispatching technicians, tracking work orders, invoicing customers, and managing customer information. Commusoft aims to streamline field service operations, improve efficiency, and enhance customer satisfaction.

Who is Commusoft best for

Commusoft is a cloud-based solution for trade businesses seeking to streamline operations. Users praise its user-friendly interface, efficient scheduling, and excellent customer support. However, some users have noted issues with invoicing complexities and limited reporting options. A 4.8/5 star rating from 39 reviews on G2 reflects its positive reception.

  • Excellent fit for businesses of all sizes (1-1000+ employees).

  • Best fit for trade industries like plumbing, electrical, HVAC, and property maintenance.

Commusoft features

Supported

Commusoft offers in-app messaging via a separate, integrated app called Commusoft - Chat.

Supported

Commusoft allows generating and sending invoices, including recurring billing and consolidated invoices.

Supported

Commusoft offers over 40 reports, including job performance and profitability.

Supported

Commusoft integrates with Xero, Sage, and QuickBooks Online.

Supported

Technicians can access schedules and job details offline using the mobile app.

Supported

Commusoft integrates with QuickBooks, Xero, and Sage accounting systems.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+1

Reliability and Performance

Strongly positive
+1

Commusoft reviews

We've summarised 39 Commusoft reviews (Commusoft G2 reviews) and summarised the main points below.

Pros of Commusoft
  • Excellent customer support with quick response times.
  • User-friendly app and portal.
  • Easy job scheduling and work tracking.
  • Effective digital diary and business management tool.
  • Seamless integration with essential business tools.
Cons of Commusoft
  • Desktop version not available on iPads with smaller screens.
  • Cannot bulk delete old data.
  • Invoicing complexities, especially with Xero integration and adjustments.
  • Limited reporting options.
  • Higher-tier packages required for advanced features, increasing cost per user.

Commusoft pricing

The commentary is based on 3 reviews from Commusoft G2 reviews.

Commusoft's pricing is generally considered good value for its core features, especially for smaller businesses. However, some users note that accessing advanced features requires higher-tier plans, which can become costly for larger teams with multiple users.

Users sentiment

Strongly negative
-1

See the Commusoft pricing page.

Commusoft alternatives

Commusoft FAQ

  • What is Commusoft and what does Commusoft do?

    Commusoft is a cloud-based field service management software designed for trade businesses. It streamlines operations with features like scheduling, dispatching, invoicing, and customer management, helping businesses enhance efficiency and customer satisfaction. It's praised for its user-friendly interface and excellent customer support.

  • How does Commusoft integrate with other tools?

    Commusoft integrates with accounting software like Xero, Sage, and QuickBooks Online. It also offers an integrated messaging app and supports offline access for technicians via its mobile app. This streamlines communication and ensures access to critical information, even without internet connectivity.

  • What the main competitors of Commusoft?

    Top Commusoft competitors include Simpro, Housecall Pro, and Jobber. These alternatives offer similar features for scheduling, dispatching, invoicing, and customer management, catering to businesses in the trades and home service industries.

  • Is Commusoft legit?

    Yes, Commusoft is a legitimate software solution. It's known for excellent customer support, user-friendly interface, and efficient job scheduling and tracking. However, some users mention invoicing complexities and limited reporting options.

  • How much does Commusoft cost?

    Commusoft doesn't publicly share pricing details for its job management and sales management software. Contact their sales team to determine whether the product pricing fits your needs.

  • Is Commusoft customer service good?

    Commusoft's customer service is consistently praised in reviews. Users highlight the helpfulness and responsiveness of the support team, quick response times, and readily available assistance when needed. Some users mention the support team's proactive approach to resolving issues and implementing improvements based on user feedback.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.