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Workiz description
Workiz is a cloud-based field service management software designed for small and medium businesses in industries like HVAC, plumbing, and appliance repair. It offers tools to manage scheduling, dispatching, invoicing, customer interactions, payments, and more – all in one platform. Workiz aims to simplify field service operations, increase revenue, and improve customer satisfaction through automation and streamlined workflows. It also offers integrations with popular business tools and provides a mobile app for technicians in the field.
Who is Workiz best for
Workiz is a cloud-based field service management software streamlining operations for SMBs. Users praise its all-in-one solution, automations, and real-time tracking. However, some dislike the high POS system charges and limited mobile app functionality. It offers scheduling, dispatching, invoicing, and customer interaction tools, improving efficiency and customer satisfaction.
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Best fit for small to medium businesses seeking streamlined field operations.
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Ideal for field service industries like HVAC, plumbing, electrical, and appliance repair.
Workiz features
| Supported Workiz supports generating reports on job performance, profitability, and other metrics. |
| Supported Workiz allows creating, customizing, sending, and managing invoices. |
| Supported Workiz supports scheduling and dispatching jobs to technicians using a drag-and-drop calendar and real-time updates. |
| Supported Workiz supports drag and drop scheduling and rescheduling. |
| Supported Workiz offers automated internal and external communication tools, including messaging, email, and a phone system. |
| Supported Workiz offers a mobile app for technicians to access schedules, job details, and customer information. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Workiz reviews
We've summarised 463 Workiz reviews (Workiz Software Advice reviews, Workiz GetApp reviews, Workiz TrustPilot reviews, Workiz Capterra reviews and Workiz G2 reviews) and summarised the main points below.
- Customizable fields and reports.
- Automations for repetitive tasks.
- All-in-one solution for business management.
- Real-time communication and tracking of technicians.
- Easy to use and implement, with good workflow capabilities.
- High POS system charges, higher than competitors.
- Limited sales features for sales representatives.
- Unclear payment terms and account/client settings mismatch.
- Mobile app has limited functionality.
- Recent update reduced font/icon size and contrast, hindering field use.
Workiz pricing
The commentary is based on 34 reviews from Workiz Capterra reviews, Workiz G2 reviews, Workiz GetApp reviews, Workiz Software Advice reviews and Workiz TrustPilot reviews.
Workiz users generally find its pricing reasonable, especially for small businesses. However, some have noted increases in cost and issues with refunds and yearly contracts. Others felt the software offered good value despite higher prices than competitors, especially considering its integrated features.
Users sentiment
See the Workiz pricing page.
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Workiz has a free plan.
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Workiz has a free trial.
Lite
The perfect starter kit. Includes scheduling, invoices, jobs & estimates, online payments, online booking with checkout, built-in reports, price book, and mobile app.
Standard
The essential tools to grow and boost efficiency. Includes everything in Lite, plus: Quickbooks Online, 5 automations, custom fields, subcontractors management, tap to pay, ability to add Genius Communication, and prioritized customer support.
Pro
The perfect plan with AI tools and enhanced automations. Includes everything in Standard, plus: performance pay, a total of 10 automations, asset tracking, Genius leads, Genius scheduling, and custom reports.
Ultimate
Tailored for big companies and growing teams. Includes everything in Pro, plus: service plans, a total of 30 automations, sales proposals, inventory management, flat rate, multi-day jobs, equipment tracking, purchase orders, Zapier integration, and Workiz Genius AI.
Workiz alternatives
SimproBetter for larger businesses and those focused on the trades industry. Lower ratings on Glassdoor. Has more website traffic momentum but slower employee growth. Users report clunky mobile app and complex navigation.Read more
Job4SiteMore suitable for businesses specifically in the HVAC and plumbing industries. Has slower momentum compared to Workiz, a Workiz competitor.Read more
BigChangeBetter for manufacturing and construction businesses. Higher rated by users. Provides offline access, important for field service workers. A Workiz alternative and competitor.Read more
SortScapeBetter for lawn care businesses. Priced lower. Higher rated by users. Simpler to use.Read more
Housecall ProMore suitable for businesses focused on in-home services. Has stronger website traffic growth momentum. Provides automated call tracking and accounting integration.Read more
BidClipsBetter for creating quotes and online booking. Has online quote approval and reporting features. Workiz alternative; however, it has less momentum.Read more
Workiz FAQ
What is Workiz and what does Workiz do?
Workiz is a cloud-based field service management software for SMBs in industries like HVAC, plumbing, and appliance repair. It provides tools for scheduling, dispatching, invoicing, customer communication, payments, and more, aiming to streamline operations and boost revenue. A mobile app supports technicians in the field.
How does Workiz integrate with other tools?
Workiz integrates with QuickBooks, Google Calendar, Gusto, Mailchimp, and Zapier. This allows businesses to connect with accounting, scheduling, payroll, marketing automation, and other essential business tools. These integrations help streamline workflows and improve overall efficiency.
What the main competitors of Workiz?
Top alternatives to Workiz include Housecall Pro, Jobber, ServiceTitan, and FieldEdge. These competitors offer similar field service management features, such as scheduling, dispatching, and invoicing, catering to various industries and business sizes.
Is Workiz legit?
Workiz is a legitimate field service management software. User reviews suggest it's easy to use and offers helpful automations. However, some users have noted issues with cost and the mobile app's functionality. Consider exploring alternatives if these are critical concerns for your business.
How much does Workiz cost?
Workiz's pricing includes a free Lite plan, a Standard plan at $198/month, a Pro plan at $259/month, and a custom-priced Ultimate plan. They also offer a 7-day free trial and annual discounts. Contact sales for enterprise pricing.
Is Workiz customer service good?
Workiz customer service receives mixed reviews. While some users praise the prompt and helpful support, others express frustration with unresponsive representatives and prolonged resolution times. Some users mention difficulty canceling subscriptions and obtaining refunds.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.