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BigChange description
BigChange is a job management platform designed for businesses with field service teams. It combines tools like customer management, scheduling, GPS tracking, and financial reporting into one system. This eliminates the need for separate software or paper-based processes. BigChange aims to help businesses improve efficiency, increase revenue, and achieve better customer satisfaction.
Who is BigChange best for
BigChange helps field service businesses improve efficiency and customer satisfaction. Users praise its real-time tracking, automated reporting, and customizability. However, some have noted issues with system crashes and high costs. BigChange is best for small to medium-sized businesses in industries like construction, manufacturing, and retail.
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Best for small to medium-sized businesses with field service teams.
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Ideal for construction, manufacturing, retail, and similar industries.
BigChange features
| Supported Technicians can access job details on their mobile devices using the BigChange mobile app. |
| Supported Technicians can access and update job details, including client information, via the mobile app. |
| Supported BigChange offers customer management features like interaction tracking, communication tools, and profile maintenance. |
| Supported BigChange supports creating, assigning, tracking jobs, managing details, and real-time updates. |
| Supported BigChange offers real-time vehicle tracking with a live dashboard to monitor locations, driver status, and progress. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
BigChange reviews
We've summarised 267 BigChange reviews (BigChange GetApp reviews, BigChange Software Advice reviews and BigChange Capterra reviews) and summarised the main points below.
- Excellent customer support and onboarding experience.
- Real-time tracking and updates improve efficiency.
- Digital job cards and automated reporting save time.
- Customizable worksheets and templates fit specific needs.
- Integrates with other systems like Xero and Sage.
- System crashes when zooming into maps on phones/tablets.
- Not enough characters permitted within the quoting description.
- High costs for quoting documents and other features.
- CRM system constantly failing on Job Watch.
- Stock module needs rethinking.
BigChange pricing
The commentary is based on 20 reviews from BigChange Capterra reviews and BigChange Software Advice reviews.
Reviews on BigChange's pricing are mixed. While some users find it expensive and mention high setup costs for features like quoting, others appreciate its comprehensive features and consider it a worthwhile investment for large businesses needing robust job management and mobile workforce solutions. Some smaller businesses, however, might find the cost prohibitive.
Users sentiment
See the BigChange pricing page.
Job Management
All-in-one job management with hard-wired vehicle tracking for mobile users. Includes team planning, management, scheduling, and tracking; quote and invoice creation and delivery; worksheet, workflow, and job card management; online customer booking portal; and business performance dashboards.
BigChange alternatives
Zoho FSMBetter suited for businesses of all sizes. Has growing momentum. Offers mobile app support, reporting, and offline access.Read more
ConnecteamBetter for deskless employees across various industries, especially small to medium businesses. Offers a free plan. Provides internal communication and HR tools, unlike BigChange. User reviews mention some performance issues and limited customization.Read more
NotifiMore focused on contractors, especially in home services. Geared towards smaller businesses than BigChange. Notifi is growing faster.Read more
SAP SuccessFactors HCMBetter for HR departments and employee management. More suitable for larger enterprises.Read more
QuickBooks TimeBetter for businesses focused on time tracking and scheduling, especially those already using QuickBooks. A QuickBooks Time alternative for field service businesses needing job management, customer management, and real-time tracking.Read more
FindmyshiftBetter for organizations with hourly employees in various sectors, especially those needing basic scheduling and time tracking. Simpler interface, but mobile app usability and time off management are recurring user complaints. More affordable, especially for larger teams, but pricing can be an issue for smaller businesses with many part-time employees.Read more
BigChange FAQ
What is BigChange and what does BigChange do?
BigChange is a job management platform for businesses with field service teams. It offers features such as customer management, real-time vehicle tracking, scheduling, and financial reporting, all within a single system. This helps businesses improve efficiency, boost revenue, and enhance customer satisfaction.
How does BigChange integrate with other tools?
BigChange integrates with other systems, including Xero and Sage, to streamline financial processes. This enhances its value for businesses seeking a unified platform for job management and accounting.
What the main competitors of BigChange?
BigChange competitors include Connecteam, Zoho FSM, and Notifi. These alternatives offer similar features such as job scheduling, team management, and customer communication tools for field service businesses.
Is BigChange legit?
BigChange is a legitimate job management platform. User reviews on Capterra give it a 4.49/5 rating, praising its customer support, real-time tracking, and reporting features. However, some users mention issues with system crashes and high costs. Consider these factors when evaluating if BigChange is safe and right for your business.
How much does BigChange cost?
BigChange's Job Management plan is priced at $149.95. This comprehensive plan includes features for scheduling, tracking, customer management, and business performance analysis. There is no free trial or free plan available.
Is BigChange customer service good?
BigChange receives positive feedback for its customer service. Users highlight the helpfulness and responsiveness of the support team, particularly during onboarding and troubleshooting. While some experienced difficulties, they were often resolved quickly with assistance from BigChange's "RoadCrew."
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.