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Zoho FSM description
Zoho FSM is a field service management software designed to simplify and automate field operations for businesses of all sizes. It offers a single platform to manage work orders, scheduling, dispatching, workforce, invoicing, and more. It helps businesses improve communication and collaboration, digitize back-end operations, and connect with other key business applications through integrations. Zoho FSM aims to help you deliver a better customer experience, minimize costs by increasing efficiency, and improve first-time fix rates for service calls.
Who is Zoho FSM best for
Zoho FSM helps field service businesses streamline operations, improve efficiency, and enhance customer experience. It offers tools for work orders, scheduling, dispatch, and invoicing, all within a single platform. Ideal for businesses seeking to digitize back-end operations and improve communication.
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Best fit for enterprise companies.
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Suitable for businesses with field service operations.
Zoho FSM features
| Supported Technicians can access and update client information and job details via the mobile app. |
| Supported Zoho FSM offers robust job scheduling and dispatching features. |
| Supported Zoho FSM stores client details like name, contact information, and addresses using its contact management feature. |
| Supported Zoho FSM can generate and send invoices, integrating with Zoho Invoice. |
Zoho FSM alternatives
SimproBetter for manufacturing, construction, or professional services businesses. More suitable for enterprise companies. Has slower momentum. Users appreciate comprehensive features and integrations but dislike the clunky mobile app, complex navigation, and pricing. A strong Zoho FSM competitor for trade businesses.Read more
JobberBetter for smaller businesses in home services like cleaning and construction. Has strong customer support and mobile quoting features, although some users find the workflow and notification options limited. Jobber is growing faster than Zoho FSM.Read more
Housecall ProBetter for smaller businesses in home services. More industry-specific functionalities for retail, construction, and healthcare. Note, some users report issues with QuickBooks integration and mobile app limitations.Read more
JotformBetter for collecting data with online forms, surveys, and polls. A broader range of industries are supported. Jotform is easier to use, but Zoho FSM is a better fit for enterprise companies. Jotform has more momentum.Read more
SnapInspectBetter for real estate and construction. Higher rated and has more momentum. Best for smaller businesses.Read more
Zoho FSM FAQ
What is Zoho FSM and what does Zoho FSM do?
Zoho FSM is field service management software that streamlines field operations. It offers tools for work orders, scheduling, dispatch, and invoicing, helping businesses improve efficiency, customer satisfaction, and first-time fix rates. It's suitable for businesses of all sizes needing better field service management.
How does Zoho FSM integrate with other tools?
Zoho FSM integrates with other Zoho products like Zoho CRM and Zoho Invoice. It also connects with various third-party applications, expanding its functionality and allowing for streamlined data flow between systems. This enhances its flexibility and adaptability for businesses using multiple software solutions.
What the main competitors of Zoho FSM?
Top alternatives to Zoho FSM include Jobber, Housecall Pro, and ServiceNow Connected Operations. Simpro is another option, focusing on businesses in the trades industry. For property inspections, consider SnapInspect.
Is Zoho FSM legit?
Zoho FSM is a legitimate field service management software. It's a safe and reliable platform offering features like scheduling, dispatching, and invoicing, suitable for businesses aiming to streamline operations and improve customer experience. It has a 4.2/5 rating on G2.
How much does Zoho FSM cost?
Zoho FSM's pricing is not publicly available. Contact Zoho directly for a quote tailored to your field service management needs. Consider factors like required features and team size when assessing if Zoho FSM is worth the investment.
Is Zoho FSM customer service good?
Zoho FSM's customer service receives mixed reviews. While some users appreciate the quick responses and knowledgeable support, others find it falls short of expectations. Specific issues mentioned include unhelpful support and a lack of guidance on using certain features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.