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Smartsheet description
Smartsheet is a work management platform used by companies to manage projects, automate tasks, and track progress. Its spreadsheet-like interface makes it easy to plan, schedule, and delegate work, while dashboards and reports provide real-time visibility into project status and team performance. Smartsheet also offers automation features, allowing you to streamline repetitive processes and improve efficiency. It integrates with popular business apps and prioritizes data security, making it a trusted choice for businesses of all sizes.
Who is Smartsheet best for
Smartsheet is a versatile work management platform ideal for businesses of all sizes seeking to streamline project management, automate tasks, and gain real-time project visibility. Users praise its intuitive interface, real-time collaboration, and automation features, drawing favorable comparisons to Excel. However, some users have noted limitations with row capacity and occasional latency issues.
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Best for small, medium, and enterprise businesses.
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Ideal for various sectors, including Healthcare, Finance, Retail, and Manufacturing.
Smartsheet features
| Supported Smartsheet supports integrations with Dropbox, Slack, and Google Drive. |
| Supported Smartsheet offers robust workflow automation capabilities to automate routine tasks, supporting triggers, conditions, actions, and multi-step automations for streamlined processes. |
| Supported Smartsheet supports task scheduling and viewing in a calendar format through its Calendar View feature and the Smartsheet Calendar App. |
| Supported Smartsheet supports real-time collaboration, enabling efficient teamwork and error reduction. |
| Supported Smartsheet provides a comprehensive platform for managing project timelines, with dynamic views for different stakeholders. |
| Supported Smartsheet offers advanced analytics and reporting, especially for resource management. |
| Supported Smartsheet allows assigning people to tasks and visualizing their workload. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Smartsheet reviews
We've summarised 4981 Smartsheet reviews (Smartsheet GetApp reviews, Smartsheet Software Advice reviews, Smartsheet TrustPilot reviews, Smartsheet Capterra reviews and Smartsheet G2 reviews) and summarised the main points below.
- Intuitive interface: Easy-to-use, even for those unfamiliar with project management tools. Many compare it favorably to Excel.
- Collaboration features: Real-time collaboration capabilities, allowing multiple users to work on sheets simultaneously.
- Automation features: Streamlines repetitive tasks with alerts, reminders, and automated workflows.
- Customizable dashboards: Easily create visually appealing dashboards to track project progress and KPIs.
- Limited row capacity: Maximum capacity of 20k rows is often too small, requiring backups.
- Some standard Excel functions are not available or require workarounds.
- Latency issues: Users have reported slow loading times and latency, especially with larger sheets.
- Sharing with unlicensed users can be confusing, leading to unnecessary license requests.
Smartsheet pricing
The commentary is based on 523 reviews from Smartsheet Capterra reviews, Smartsheet G2 reviews, Smartsheet GetApp reviews and Smartsheet Software Advice reviews.
Smartsheet's pricing is a common concern. While users appreciate its project management capabilities, some find the cost of advanced features and add-ons, like Data Shuttle and pivot tables, high, especially for smaller businesses or limited budgets. The licensing model and cost of additional user licenses are also frequently mentioned drawbacks.
Users sentiment
See the Smartsheet pricing page.
Smartsheet alternatives
smartsheet vs WrikeBetter for visualizing work with Gantt and Kanban. Website traffic is growing faster, although employee growth is slower. Offers blueprints for streamlining tasks. Users dislike the mobile app and reporting limitations.Read more
smartsheet vs AsanaBetter for managing complex projects and keeping teams aligned. Has stronger momentum in terms of website traffic and employee growth. More intuitive user interface. Excellent Slack, Google Drive, and Microsoft Teams integrations. Offers a free plan.Read more
monday.comBetter for e-commerce. Has more momentum based on website traffic and employee growth. More customizable workflows. A simpler, easier to learn interface. Mobile app functionality is limited.Read more
QuickbaseBetter for users who need specific customizations and integrations with existing systems. Has stronger momentum in terms of website traffic and employee growth. Offers a no-code platform for tailoring solutions.Read more
smartsheet vs TrelloBetter for smaller teams and simpler projects. Easier to implement and use, with a more intuitive interface. More affordable, with a free plan available. Less scalable for enterprise use.Read more
Acuity PPMBetter for mid-sized companies needing a simpler Smartsheet alternative. Has strong customer support and an intuitive interface. Focuses on portfolio roadmapping and project prioritization. Growing faster.Read more
Smartsheet FAQ
What is Smartsheet and what does Smartsheet do?
Smartsheet is a collaborative work management platform that helps businesses manage projects, automate workflows, and track progress. Its spreadsheet-like interface simplifies project planning, task assignments, and resource allocation. Real-time dashboards and reports provide valuable insights into project status and team performance.
How does Smartsheet integrate with other tools?
Smartsheet integrates with popular business apps like Dropbox, Slack, and Google Drive. It also offers robust workflow automation capabilities, including triggers, conditions, actions, and multi-step automations for streamlined processes.
What the main competitors of Smartsheet?
Top Smartsheet competitors include Wrike, Trello, Asana, ClickUp, and Monday.com. These alternatives offer similar project management and team collaboration features, often with varying pricing models and specialized functionalities.
Is Smartsheet legit?
Yes, Smartsheet is a legitimate work management platform used by many businesses. It's known for its intuitive interface, real-time collaboration, and automation features. However, some users have reported limitations with row capacity and occasional latency issues. Consider these factors when assessing if Smartsheet is safe and right for your needs.
How much does Smartsheet cost?
Smartsheet pricing is not publicly available. Contact Smartsheet sales for a customized quote based on your specific needs. Consider exploring alternatives if budget is a primary concern.
Is Smartsheet customer service good?
Smartsheet customer service receives mixed reviews. While some users describe the support staff as helpful, friendly, and readily available, others have experienced slow response times and unhelpful solutions. It appears helpfulness may depend on the complexity of the issue.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.