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Zuper description
Zuper is a cloud-based field service management software designed for mid-sized and fast-growing businesses with field teams. It helps manage everything from scheduling and dispatching to invoicing and customer management. Zuper is highly configurable, allowing you to create custom workflows and automate tasks. It also offers real-time tracking of technicians, integrates with popular business tools, and provides detailed reporting and analytics. This helps businesses improve efficiency, increase productivity, and deliver a better customer experience. Zuper serves various industries including HVAC, solar, manufacturing, and property maintenance.
Who is Zuper best for
Zuper is a cloud-based field service management software for mid-sized businesses. Users love its customizable workflows, real-time tracking, and integrations. However, some find the mobile app's layout confusing and report limitations with reporting customization. Zuper streamlines scheduling, dispatching, invoicing, and customer management, ultimately boosting efficiency and customer satisfaction.
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Best fit for mid-sized businesses with field teams.
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Ideal for HVAC, solar, manufacturing, and property maintenance.
Zuper features
| Supported Client details such as name, contact information, and addresses can be stored. |
| Supported Zuper supports generating and sending invoices, including automation and customization. |
| Supported Zuper offers real-time technician location tracking. |
| Supported Zuper supports automated job scheduling and dispatching to technicians based on various factors like skills and availability. |
| Supported Technicians can access client info and update job details via the mobile app. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Zuper reviews
We've summarised 115 Zuper reviews (Zuper TrustPilot reviews and Zuper G2 reviews) and summarised the main points below.
- Highly customizable workflows and automation features, enabling streamlined business processes and integrations.
- Responsive and dedicated customer support and implementation team, praised for going above and beyond.
- User-friendly interface for web and mobile apps, facilitating easy adoption and daily use by field teams.
- Seamless integration with HubSpot, enabling streamlined communication and data sharing.
- Real-time tracking of technicians, optimizing dispatching and resource allocation.
- Detailed reporting and analytics provide valuable business insights, including project cost breakdowns and team performance.
- Customizable job completion checklists ensure consistent data capture and improve information flow.
- Mobile app allows for efficient time management, job updates, and communication with the office.
- Ability to create custom properties and tailor job stages and customer communications.
- Robust API facilitates integration with other platforms and custom development.
- Facilitates better communication and collaboration between office staff and field technicians.
- Reduces manual processes, paperwork, and data entry, improving efficiency and saving time.
- Provides a single source of truth for field operations and service items, eliminating redundancy.
- Simplifies job scheduling and dispatching, increasing efficiency and the number of jobs completed.
- Offers valuable features for capturing project details, tracking subcontractors, and managing certified payroll.
- Enables self-service portals for customers to request assistance.
- Supports multiple languages for broader accessibility.
- Includes asset and equipment tracking features.
- Provides valuable job filters for efficient task management.
- Offers financing options integrated within the app.
- Enables flexible invoicing and payment collection options.
- Supports a variety of industries with specific needs.
- Customizable and detailed proposals and contracts streamline customer interactions.
- Content management system facilitates easy booking and work order creation.
- File sharing and management features improve collaboration and reduce email reliance.
- In-app chat improves real-time communication and message tracking.
- Facial recognition feature ensures accurate field technician identification at customer locations.
- Some of the reports are unfilterable and require manual formatting for use in charts.
- Limited customization for reports and dashboards.
- The mobile app has a confusing layout and limited navigation features, only showing routes to the next job, not the entire route.
- Time entry options are limited, requiring customization for detailed time tracking beyond clock-in/clock-out.
- State abbreviations are not recognized by default in tax and GPS settings.
- Inventory management features are limited and not a priority.
- Integration with QuickBooks can override unrelated edits, requiring manual invoice and inventory management.
- Form building tools, including the job card editor, need improvement.
- Initial onboarding can be inconsistent with transfers between representatives.
- Limited offline functionality in the mobile app.
- User/Admin permissions are confusing with overlapping roles and a lack of granularity.
- Project timeline features are geared toward short-cycle services, limiting usefulness for longer projects.
- Technicians require HTML knowledge to modify job sheets.
- Automatic job scheduling based on region or zip code is not yet available.
- Limited ability to customize email templates and send job tickets directly to clients.
- Large, unusable map displays on Property and Organization pages add clutter.
- Transferring jobs via the app can be buggy.
- Zuper is still under development and may have some bugs.
- Advanced features are missing, requiring reliance on customer support for functionalities not built into the software.
- Lack of pre-canned videos and tutorials for advanced features.
- Field navigation can be inaccurate, sometimes searching business names instead of addresses.
- Workflows lack flexibility in certain areas, such as including checklists when changing job status.
- Google Calendar integration is not available.
- Pricing details are not readily available on the website.
Zuper pricing
The commentary is based on 3 reviews from Zuper G2 reviews.
Zuper's pricing details are not readily available on their website. While some users consider it a great value, more transparent pricing information would improve the customer experience. For detailed pricing, contacting Zuper directly is necessary.
Users sentiment
Zuper alternatives
SimproBetter suited for construction and manufacturing businesses. Lower rated Zuper alternative with slower growth.Read more
ServiceNow Connected OperationsBetter suited for larger enterprises. Has more momentum based on website traffic data.Read more
BigChangeBetter for retail, consumer goods, manufacturing, construction, hospitality, transport, IT, professional services, and automotive industries. A Zuper alternative providing offline access and job status notifications. Customer service is a strength, but reliability and performance are weaker. More costly.Read more
SortScapeBetter fit for lawn care businesses. Primarily a scheduling and time tracking tool. Simpler to use, with positive customer service reviews. More affordable pricing.Read more
Housecall ProBetter suited for businesses focused on in-home services. Caters to a wider range of industries like healthcare, retail, and construction. Has grown faster than Zuper. Lower ratings on Glassdoor. Users praise customer support and sales pipelines, but dislike the slow and limited mobile app.Read more
Wello SolutionsBetter suited for businesses focused on asset-centric industries. Has offline mobile access, unlike Zuper. Wello Solutions is growing slower than Zuper, a popular Zuper alternative and competitor.Read more
Zuper FAQ
What is Zuper and what does Zuper do?
Zuper is a cloud-based field service management software for mid-sized businesses with field teams. It streamlines scheduling, dispatching, invoicing, and customer management. Zuper offers real-time tracking, integrations, and reporting to improve efficiency and customer experience. It's highly configurable and serves various industries, including HVAC, solar, and manufacturing.
How does Zuper integrate with other tools?
Zuper integrates with popular business tools, including a seamless HubSpot integration for streamlined communication and data sharing. It also offers a robust API for connecting with other platforms and custom development.
What the main competitors of Zuper?
Top alternatives to Zuper include Jobber, Housecall Pro, and Simpro. These competitors offer similar field service management features, such as scheduling, dispatching, invoicing, and customer management. ServiceNow Connected Operations is also a viable alternative, particularly for larger enterprises.
Is Zuper legit?
Yes, Zuper is a legitimate field service management software. User reviews praise its customizability, real-time tracking, and user-friendly interface. It's considered safe and reliable for managing field operations, though some users note minor limitations.
How much does Zuper cost?
Zuper doesn't publicly disclose its pricing. Contact their sales team for a quote tailored to your specific business needs and to determine if Zuper is worth the investment for your use case.
Is Zuper customer service good?
Zuper's customer service is highly regarded. Users consistently praise the responsiveness and dedication of the support and implementation teams, describing them as helpful, knowledgeable, and willing to go the extra mile to customize the software to meet specific business needs. While some initial onboarding challenges have been reported, the ongoing support receives overwhelmingly positive feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.