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Jotform description
Jotform is a popular online form builder that lets you create and publish various digital forms, from surveys and contact forms to payment and application forms. Used by millions, Jotform offers over 10,000 pre-built templates and integrates with numerous business apps like Salesforce and CRMs. It's known for its ease of use, design flexibility, and ability to streamline data collection for businesses of all sizes.
Who is Jotform best for
Jotform is a user-friendly online form builder ideal for businesses of all sizes. Its drag-and-drop interface and thousands of templates simplify creating various forms, from surveys to payment forms. Users praise its ease of use and integrations but note limitations on the free plan. Jotform excels in streamlining data collection and automating workflows, making it a valuable tool for diverse industries.
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Best for small to enterprise-level businesses seeking streamlined data collection and workflow automation.
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Highly suitable for various sectors, including Healthcare, Finance, Retail, and more.
Jotform features
| Supported Jotform offers secure payment processing through 40+ integrations and PCI DSS compliance. |
| Supported Jotform offers a drag-and-drop builder to create and configure online forms. |
| Supported Jotform supports offline data collection through its mobile app. |
| Supported Jotform offers workflow automation and approval features through Jotform Workflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Jotform reviews
We've summarised 4515 Jotform reviews (Jotform Software Advice reviews, Jotform GetApp reviews, Jotform Capterra reviews and Jotform G2 reviews) and summarised the main points below.
- Easy to use, intuitive drag and drop interface
- Highly customizable forms with a variety of templates and widgets
- Seamless integration with popular business apps like Google Sheets and Zapier
- Responsive customer support with a helpful knowledge base
- The free plan is limited, with a low monthly submission limit
- The mobile app is a bit underwhelming
- The PDF editor could use more features
- Occasional glitches and bugs reported, especially with the mobile app
Jotform pricing
The commentary is based on 985 reviews from Jotform Capterra reviews, Jotform G2 reviews, Jotform GetApp reviews and Jotform Software Advice reviews.
Jotform offers a robust free plan, but many users find the submission limits restrictive. Paid plans provide more features and higher limits but are considered expensive, especially for small businesses and individuals. Non-profits appreciate the available discounts.
Users sentiment
See the Jotform pricing page.
Jotform alternatives
TallyBetter for users seeking a free Jotform alternative with unlimited forms and responses. Has significantly more momentum in terms of employee growth. Offers a generous free plan but with more limited customization.Read more
jotform vs SurveySparrowMore focused on surveys and experience management. Has experienced faster employee growth. Better for e-commerce.Read more
ConnecteamBetter for deskless employees needing scheduling, task management, and internal communication tools. Grows slower and has lower ratings. Best for small to medium businesses.Read more
jotform vs TypeformBetter for conversational forms and higher completion rates. Grows slower and has lower ratings. Free plan more limited.Read more
Quill FormsMore focused on e-commerce and email marketing integrations. Has significantly more momentum based on employee growth. A Jotform alternative or competitor.Read more
Jotform FAQ
What is Jotform and what does Jotform do?
Jotform is an online form builder used by millions to create and publish various digital forms, from surveys and contact forms to payment and application forms. It offers over 10,000 pre-built templates, integrates with numerous business apps, and is known for its ease of use and design flexibility.
How does Jotform integrate with other tools?
Jotform integrates with numerous business apps through its API and pre-built integrations. It seamlessly connects with popular tools like Google Sheets, Zapier, Salesforce, and various CRMs, streamlining workflows and centralizing data collection. This allows for automated data transfer and enhanced productivity.
What the main competitors of Jotform?
Top Jotform competitors include Typeform, SurveyMonkey, Google Forms, Microsoft Forms, and Wufoo. These alternatives offer similar form-building capabilities and integrations, catering to various needs and budgets.
Is Jotform legit?
Yes, Jotform is a legitimate and safe online form builder. It's used by millions and trusted by businesses for its ease of use, customization options, and integrations with various business apps. While some users mention limitations with the free plan, Jotform offers robust features for streamlining data collection.
How much does Jotform cost?
Jotform offers a free Starter plan. Paid plans include Bronze at $39/month, Silver at $49/month, and Gold at $129/month. There's also an Enterprise plan with custom pricing for larger organizations. It's worth it to explore the different options to see which plan best fits your needs.
Is Jotform customer service good?
Jotform customer service receives positive feedback. Users praise the helpful and responsive support team, extensive knowledge base, and readily available tutorials. While email is the primary support channel, users appreciate the prompt and detailed responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.