Jotform vs SurveySparrow

by Gralio Feb 24, 2025

Jotform and SurveySparrow are both valuable tools for collecting data, but they cater to different needs. Jotform offers a wider variety of form types and extensive integrations, while SurveySparrow excels in creating engaging surveys with robust analytics for improving customer and employee experiences.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 6634 reviews and 60 websites, saving 1 day, 13 hours, 21 minutes of reading.

Jotform

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SurveySparrow

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About

Jotform is a popular online form builder that lets you create and publish various digital forms, from surveys and contact forms to payment and application forms. Used by millions, Jotform offers over 10,000 pre-built templates and integrates with numerous business apps like Salesforce and CRMs. It's known for its ease of use, design flexibility, and ability to streamline data collection for businesses of all sizes.

SurveySparrow is a survey and experience management platform designed for businesses of all sizes. It helps you create engaging, mobile-friendly surveys like traditional questionnaires, chat-like conversations, and 360° assessments. The platform offers robust reporting and analytics tools to understand customer and employee feedback. SurveySparrow focuses on ease of use with features like a drag-and-drop survey builder, pre-made templates, and integrations with popular business apps. It aims to increase survey response rates and provide actionable insights to improve customer and employee experiences.

Summary

Main difference

Jotform is a versatile form builder suitable for various data collection needs, including surveys, contact forms, and payment forms. SurveySparrow specializes in creating engaging surveys for gathering customer and employee feedback, with advanced reporting and analytics tools.

Relative strengths of Jotform (compared to SurveySparrow)

Offers a wider range of form types beyond surveys (e.g., payment, application forms).
Provides over 10,000 pre-built templates for diverse use cases.
Integrates with a broader range of business apps, including Salesforce and CRMs.

Relative weaknesses of Jotform (compared to SurveySparrow)

Focuses primarily on data collection rather than in-depth survey analysis.
Mobile app experience is considered less polished.
Free plan has limitations, including a low monthly submission cap.

Who should use Jotform VS. SurveySparrow

Jotform is a user-friendly online form builder ideal for businesses of all sizes. Its drag-and-drop interface and thousands of templates simplify creating various forms, from surveys to payment forms. Users praise its ease of use and integrations but note limitations with the free plan and mobile app.

SurveySparrow is an intuitive survey platform for businesses seeking to enhance customer and employee experiences. Users praise its ease of use and engaging interface, while some find the free version limited. With robust reporting and analytics, it empowers data-driven decisions.

Best for small to large businesses needing online forms.
Suitable for most industries, including Healthcare, Finance, and Retail.

Best for small to enterprise businesses.
Ideal for various sectors, including healthcare, finance, and retail.

Jotform and SurveySparrow features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

WhatsApp Chatbot

Partially supported

Jotform can connect to WhatsApp chatbots via third-party services like Callbell.

Partially supported

SurveySparrow offers WhatsApp integration for surveys and feedback collection, but not fully automated chatbot features.
Form templates

Supported

Jotform offers a vast selection of customizable form templates.

Supported

SurveySparrow offers a wide range of over 800 customizable form templates.
Variety of forms

Supported

Jotform allows creating various forms such as surveys, polls, quizzes, and order forms.

Partially supported

SurveySparrow supports surveys, polls, and quizzes. Support for order and contact forms is not confirmed.
E-Forms

Supported

Jotform supports managing and sending electronic forms, including signatures, for onboarding.

Partially supported

SurveySparrow may support e-forms indirectly via onboarding surveys.
Auto-fill Forms

Supported

Jotform offers auto-filling via its prefill feature, requiring some manual setup.

Partially supported

SurveySparrow might support auto-filling forms via third-party integrations like AirSlate, but not natively.
Survey templates

Supported

Jotform offers a wide variety of customizable pre-built survey templates.

Supported

The software provides over 1000 pre-built survey templates.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

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Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

Jotform and SurveySparrow Pricing

No data

See full Pricing page

The pricing information is not publicly available and requires filling out a form to unlock. A 14-day free trial is available.

See full Pricing page

Jotform and SurveySparrow review insights

Users love

Easy to use, intuitive drag and drop interface
Highly customizable forms with a variety of templates and widgets
Seamless integration with popular business apps like Google Sheets and Zapier
Responsive customer support with a helpful knowledge base

The user interface is easy to use
Surveys are visually appealing and engaging
Good customer service
Lots of customization options

Users dislike

The free plan is limited, with a low monthly submission limit
The mobile app is a bit underwhelming
The PDF editor could use more features
Occasional glitches and bugs reported, especially with the mobile app

The free plan is very limited
The trial period is too short
It can be difficult to cancel your subscription
There are some bugs in the platform

Jotform and SurveySparrow Ratings

Glassdoor

4.2/5

(151)

Company health

Employee growth

22% increase in the last year

36% increase in the last year

Web traffic

8% decrease in the last quarter

5% decrease in the last quarter

Financing

No data

December 2018 - $1M

How do Jotform's form-building features compare to SurveySparrow's survey-specific tools?

Jotform offers a broader range of form types beyond surveys, including payment forms, application forms, and contact forms, making it more versatile for general data collection. While SurveySparrow focuses specifically on creating engaging survey experiences with features like chat-like surveys and 360° assessments, Jotform's strength lies in its vast template library and integrations, allowing for diverse form creation but with less specialized survey tools. Essentially, Jotform is a generalist form builder with survey capabilities, whereas SurveySparrow is a dedicated survey platform with advanced survey-specific features.

Which product offers better reporting and analytics for understanding feedback data?

SurveySparrow offers better reporting and analytics for understanding feedback data. Its product description explicitly highlights "robust reporting and analytics tools," and its features list includes "Advanced Reporting & Analytics" with dashboards, charts, and real-time data analysis. While Jotform is a versatile form builder, its focus is broader than just feedback collection and analysis, and its reporting capabilities are not emphasized as strongly as SurveySparrow's.

What are the advantages of Jotform?

Jotform offers a broader range of form types beyond surveys, including payment forms, application forms, and contact forms, making it more versatile for diverse data collection needs. Its extensive library of 10,000+ pre-built templates allows for faster form creation and customization compared to SurveySparrow. While both offer integrations, Jotform's wider integration ecosystem may be advantageous for businesses reliant on specific third-party tools.

What are the disadvantages of Jotform?

Jotform's free plan has limitations, notably a low monthly submission cap. Some users find the mobile app and PDF editor lacking in features. Occasional glitches and bugs have been reported, particularly with the mobile app.

Alternatives to Jotform and SurveySparrow

Connecteam

Connecteam is an all-in-one employee management app designed for businesses with many deskless employees. It helps you manage daily tasks, schedules, and internal communication all in one place. Features include scheduling and time tracking, task management, communication tools, employee training, and recognition programs. Connecteam is designed to be user-friendly and accessible on mobile devices. It aims to simplify management, improve employee engagement, and increase operational efficiency. Connecteam offers a free plan for up to 10 users, making it accessible for small businesses.

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

Tally

Tally is a free online form builder that lets you create unlimited forms and collect unlimited responses. It's known for being user-friendly, similar to working with a document. You can create various forms like surveys, quizzes, and contact forms, with features like payment collection, logic, and design customization. Tally is privacy-focused, GDPR compliant, and integrates with tools like Google Sheets, Notion, and Zapier. While free for unlimited use with basic branding, a paid Pro version offers additional features and removes Tally branding.

Sogolytics

Sogolytics is a survey and experience management platform for businesses of all sizes. It offers tools to create and send surveys, analyze results, and take action to improve customer and employee experiences. Sogolytics is known for its user-friendly interface, robust reporting features, and strong security measures. They provide solutions across various industries such as healthcare, finance, and education.

Pointerpro

Pointerpro is a software platform that lets you create online assessments, like personality tests or maturity assessments. These assessments automatically generate personalized reports in PDF format for each participant. This allows consultants, HR professionals, and marketers to provide tailored advice at scale. Pointerpro integrates with other business applications and prioritizes data security with its ISO 27001:2022 certification.

Calendly

Calendly is an online scheduling tool that eliminates back-and-forth emails when setting up meetings. You can share your availability with a link, customize meeting types, and set up automated reminders. Calendly integrates with popular calendars, video conferencing apps, and other business tools to streamline scheduling for individuals and teams. It's designed to save time, improve meeting attendance, and make scheduling smoother.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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