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SurveySparrow description
SurveySparrow is a survey and experience management platform designed for businesses of all sizes. It helps you create engaging, mobile-friendly surveys like traditional questionnaires, chat-like conversations, and 360° assessments. The platform offers robust reporting and analytics tools to understand customer and employee feedback. SurveySparrow focuses on ease of use with features like a drag-and-drop survey builder, pre-made templates, and integrations with popular business apps. It aims to increase survey response rates and provide actionable insights to improve customer and employee experiences.
Who is SurveySparrow best for
SurveySparrow is an excellent choice for businesses seeking a user-friendly platform to gather insights from customers and employees. Users praise its intuitive design and engaging survey formats. However, potential customers should be aware of the limitations of the free plan and the pricing structure.
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Ideal for companies of all sizes, especially those with a focus on customer experience.
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A strong fit for industries such as Healthcare, Finance, E-commerce, Retail, and more.
SurveySparrow features
| Supported SurveySparrow allows data export in CSV, Excel and PDF formats. |
| Supported The software allows exporting charts as images or PDFs. |
| Supported SurveySparrow allows embedding surveys into websites via iframe or Javascript. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
SurveySparrow reviews
We've summarised 2119 SurveySparrow reviews (SurveySparrow GetApp reviews, SurveySparrow Capterra reviews and SurveySparrow G2 reviews) and summarised the main points below.
- The user interface is easy to use
- Surveys are visually appealing and engaging
- Good customer service
- Lots of customization options
- The free plan is very limited
- The trial period is too short
- It can be difficult to cancel your subscription
- There are some bugs in the platform
SurveySparrow pricing
The commentary is based on 350 reviews from SurveySparrow Capterra reviews and SurveySparrow G2 reviews.
SurveySparrow is praised for its robust features and user-friendly interface, but some users find the pricing structure complex and expensive for occasional use or small businesses. Many appreciate the value provided, particularly when compared to competitors like SurveyMonkey.
Users sentiment
See the SurveySparrow pricing page.
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SurveySparrow has a free trial.
SurveySparrow alternatives
Jotform
Better for users who need to create forms for a variety of purposes beyond surveys. It has more momentum and is better for Transportation & Logistics.
ClickUp
Better for task management and overall project management. It is also considered more affordable.
Sogolytics
More suitable for larger businesses. Might be a better choice if you need automotive and defense industry solutions. Has more momentum in terms of website traffic growth.
Voiceform
Better for collecting voice and video responses. More suitable for small businesses, while less ideal for enterprises. Users praise its ease of use and excellent customer support. Offers a more positive pricing experience.
Zonka Feedback
It has more positive reviews and feedback from users. It is growing faster than SurveySparrow.
Personio
Better fit for mid-sized companies looking for a comprehensive HR solution. It has more industry coverage in areas like Transportation & Logistics and Automotive, Aerospace & Defence. However, Personio has less momentum than SurveySparrow.
SurveySparrow FAQ
What is SurveySparrow and what does SurveySparrow do?
SurveySparrow is an experience management platform that lets businesses create engaging surveys. Users can choose from various survey types including conversational chat-like surveys. The platform is known for its ease of use, customization options, and robust reporting features, helping businesses gather insights to improve customer and employee experiences.
How does SurveySparrow integrate with other tools?
SurveySparrow integrates with popular business apps for seamless workflows. You can connect it to CRMs, marketing automation platforms, and other tools to automate tasks and data synchronization.
What the main competitors of SurveySparrow?
SurveySparrow's main competitors include Typeform, Qualtrics, SurveyMonkey, and Google Forms. These platforms offer similar features for creating and distributing surveys, collecting responses, and analyzing data to gather insights.
Is SurveySparrow legit?
SurveySparrow is a legitimate and safe software platform. It has garnered positive reviews from users who praise its ease of use, engaging survey designs, and strong customer support. The platform is widely recognized and used, making it a trustworthy option for businesses seeking to enhance their survey and experience management processes.
How much does SurveySparrow cost?
SurveySparrow does not have public pricing information. To get a personalized quote, you can contact them directly or visit their website.
Is SurveySparrow customer service good?
Based on the reviews, SurveySparrow's customer service is generally viewed positively. Users highlight the helpfulness, responsiveness, and availability of the support team. However, some users mention experiencing occasional delays in getting support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.