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ServiceMax description
ServiceMax is a cloud-based software for companies with field service teams. It helps manage the entire lifecycle of service, from scheduling and dispatch to reporting and invoicing. Its features are designed to optimize technician productivity, streamline operations, and increase equipment uptime. ServiceMax is particularly valuable for asset-centric industries like manufacturing, medical devices, and energy, but it can be customized to fit the needs of various businesses. Built on the Salesforce platform, it offers integrations with existing CRM and ERP systems for a unified view of operations.
Who is ServiceMax best for
ServiceMax, a cloud-based field service management software, streamlines field operations for asset-centric businesses. Users praise its scheduling, Salesforce integration, and real-time data capabilities. However, some have noted system instability and complex pricing as drawbacks. It's best suited for enterprise companies in manufacturing, medical, energy, and IT, seeking to optimize technician productivity and improve service delivery.
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Best fit for enterprise businesses.
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Ideal for manufacturing, medical devices, energy, and IT.
ServiceMax features
| Supported Technicians can access schedules and job details offline using the ServiceMax Go mobile app. |
| Supported ServiceMax Go app allows field technicians to access and update information. |
| Supported ServiceMax supports job scheduling and dispatching with its Schedule Optimization module. |
| Supported Client portal allows access to case information, progress updates, document uploads, and communication. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ServiceMax reviews
We've summarised 92 ServiceMax reviews (ServiceMax G2 reviews) and summarised the main points below.
- Excellent scheduling and dispatch capabilities, improving field technician efficiency
- User-friendly interface for easy navigation and use
- Strong integration with Salesforce, creating a unified platform
- Real-time data and analytics for enhanced visibility into field operations
- Mobile accessibility, allowing field technicians to update information on-the-go
- System instability and frequent downtimes
- Complicated access to standard Salesforce features
- Difficult and costly pricing negotiations
- Slow customer support response, especially for escalated issues
- Lack of comprehensive documentation, leading to implementation challenges
ServiceMax pricing
The commentary is based on 7 reviews from ServiceMax G2 reviews.
While ServiceMax is praised for its features and functionality, some reviewers express concern over its pricing, finding it expensive compared to competitors and lacking transparent online pricing information. Negotiating pricing may be challenging.
Users sentiment
ServiceMax alternatives
servicemax vs Zoho FSMBetter suited for businesses of all sizes. Has more momentum. Offers read-only offline access, reporting features, and a mobile app for technicians with access to schedules and job details.Read more
Field NationBetter for businesses seeking freelance IT technicians specifically. Focuses on connecting businesses with on-site IT professionals across the US. A strong ServiceMax competitor for companies prioritizing cost savings and flexible staffing.Read more
FieldCircleBetter suited for businesses focused on facility management. Personalized onboarding and training are emphasized. Higher average rating, but fewer reviews. Has more momentum.Read more
servicemax vs SimproBetter fit for businesses focused on trades, such as construction or HVAC. Simpro is growing faster than ServiceMax. Note that some users find the mobile app unreliable and the software complex.Read more
BigChangeBetter for customers in retail, hospitality, transportation, or utilities. Higher rated by users. Stronger customer support. ServiceMax alternative, BigChange competitor.Read more
SortScapeBetter for lawn care businesses. Simpler, easier to use, and more affordable. Higher rated by users.Read more
ServiceMax FAQ
What is ServiceMax and what does ServiceMax do?
ServiceMax is a cloud-based field service management software built on Salesforce. It streamlines field service operations, from scheduling and dispatch to invoicing and reporting. It offers features like a mobile app, offline access, and real-time data analytics, benefiting asset-centric industries such as manufacturing and medical devices.
How does ServiceMax integrate with other tools?
ServiceMax integrates with existing CRM and ERP systems, especially Salesforce, for a unified view of field operations. It also offers a mobile app, ServiceMax Go, enabling real-time data access and updates for technicians in the field.
What the main competitors of ServiceMax?
Top ServiceMax competitors include Simpro, Housecall Pro, FieldCircle, and Zuper. These alternatives offer similar field service management functionalities, with varying strengths in specific industries like trades, home services, and general field operations. Choosing the right alternative depends on the specific business needs and size.
Is ServiceMax legit?
Yes, ServiceMax is a legitimate cloud-based field service management software. It's built on Salesforce and offers features like scheduling, dispatch, and mobile access. However, some users report system instability and complex pricing.
How much does ServiceMax cost?
I cannot find pricing information for ServiceMax. Contact the vendor directly to obtain a quote tailored to your specific business requirements. This will ensure you get the most accurate pricing.
Is ServiceMax customer service good?
ServiceMax receives positive feedback for its excellent customer support. Users mention helpful and responsive support staff, especially for critical issues. However, some users have reported slow response times for escalated issues, indicating there's room for improvement in certain support areas.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.