Simpro vs ServiceMax

by Gralio Feb 26, 2025

Simpro and ServiceMax are both business management software, but they cater to different needs. Simpro focuses on the trades industry with features like job costing and inventory management. ServiceMax specializes in field service management, optimizing scheduling, dispatch, and technician productivity. Choose Simpro if you prioritize project profitability and accounting integration, and choose ServiceMax if you need to streamline field operations and leverage Salesforce integration.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 608 reviews and 50 websites, saving 3 hours, 47 minutes of reading.

Simpro

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ServiceMax

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About

Simpro is a comprehensive business management software designed specifically for the trades industry. It offers a suite of tools to manage various aspects of a business, including job quoting and scheduling, inventory tracking, invoicing, and workflow management. Simpro aims to improve efficiency, profitability, and customer service for businesses of all sizes within the trades, from small contractors to larger companies. It stands out with its industry-specific features and a strong emphasis on customer support.

ServiceMax is a cloud-based software for companies with field service teams. It helps manage the entire lifecycle of service, from scheduling and dispatch to reporting and invoicing. Its features are designed to optimize technician productivity, streamline operations, and increase equipment uptime. ServiceMax is particularly valuable for asset-centric industries like manufacturing, medical devices, and energy, but it can be customized to fit the needs of various businesses. Built on the Salesforce platform, it offers integrations with existing CRM and ERP systems for a unified view of operations.

Summary

Main difference

Simpro is tailored for trade businesses needing robust job costing, inventory management, and accounting integration, while ServiceMax excels in optimizing field service operations with features like route optimization and Salesforce integration. Simpro is better for businesses focused on project profitability and back-office efficiency, whereas ServiceMax prioritizes field technician productivity and real-time service management.

Relative strengths of Simpro (compared to ServiceMax)

Stronger job costing and inventory management capabilities tailored for trades businesses.
Seamless integrations with popular accounting software like Xero and QuickBooks.
Comprehensive features covering quoting, scheduling, invoicing, and workflow management specifically for the trades industry.

Relative weaknesses of Simpro (compared to ServiceMax)

Mobile app reliability issues and clunky interface.
Complex navigation and potentially steep learning curve.
Less flexible pricing structure compared to ServiceMax.

What companies are using Simpro and ServiceMax?

RCR Infrastructure (NZ)

No data

Who should use Simpro VS. ServiceMax

Simpro is a robust business management solution tailored for the trades industry. Users praise its comprehensive features, seamless integrations with accounting software, and helpful customer support during setup. However, some find the mobile app unreliable and the software complex. Simpro streamlines operations, from job quoting and scheduling to inventory tracking and invoicing, helping trade businesses enhance efficiency and profitability.

ServiceMax, a cloud-based field service management software, helps businesses streamline operations, optimize technician productivity, and improve equipment uptime. Users praise its scheduling, Salesforce integration, and real-time data capabilities. However, some have noted system instability and slow customer support. It's best for midsize to large businesses in asset-centric industries.

Best for small to medium-sized trade businesses.
Ideal for trade businesses such as electricians, plumbers, HVAC, and security installers.

Best for mid-sized to large businesses with field service teams.
Ideal for asset-centric industries like manufacturing, medical devices, and energy.

Simpro and ServiceMax features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Accounting integration

Supported

Simpro integrates with various accounting software to streamline project setup, job costing, and billing.

Partially supported

ServiceMax integrates with accounting software via third-party tools like DBSync.
Job scheduling

Supported

Simpro allows scheduling jobs for customers, enhancing efficiency and communication.

Supported

ServiceMax allows scheduling jobs for customers using its scheduling and optimization tools.
Reporting

Supported

Simpro offers various reports, including job activity, profit/loss, and customizable reports via the BI Reporting tool.

Supported

ServiceMax supports reporting on job performance, profitability, and other key metrics.
Technician dispatch

Supported

Simpro supports technician dispatch and scheduling, enhancing service efficiency.

Supported

ServiceMax allows dispatching technicians to jobs using various methods and optimization features.
Job costing

Supported

Simpro allows tracking the actual cost of a job.

Partially supported

ServiceMax might indirectly support job costing via its analytics and reporting features.

Qualities

Value and Pricing Transparency

No data

-0.71

Strongly negative sentiment
Customer Service

No data

+0.56

Rather positive sentiment
Ease of Use

No data

+0.76

Strongly positive sentiment
Reliability and Performance

No data

+0.1

Neutral sentiment
Ease of Implementation

No data

+0.29

Neutral sentiment
Scalability

No data

-0.6

Rather negative sentiment

Simpro and ServiceMax Pricing

No data

See full Pricing page

No data

User sentiment

Strongly negative

-0.71

We couldn't find a pricing page for ServiceMax.

Simpro and ServiceMax review insights

92 reviews analysed from

Users love

Simpro offers a comprehensive suite of features for managing all aspects of a trade business, including quoting, scheduling, invoicing, and inventory management.
The software integrates seamlessly with other systems like Xero and QuickBooks, streamlining accounting processes.
The pre-build and catalog features save time and improve accuracy in quoting.
The ability to track job costs in real-time allows for better project management and profitability analysis.
The customer support, particularly during the initial setup and implementation phase, is highly praised.

Excellent scheduling and dispatch capabilities, improving field technician efficiency
User-friendly interface for easy navigation and use
Strong integration with Salesforce, creating a unified platform
Real-time data and analytics for enhanced visibility into field operations
Mobile accessibility, allowing field technicians to update information on-the-go

Users dislike

The mobile app is clunky and unreliable, with frequent crashing and syncing errors.
Simpro can be overly complicated and difficult to navigate, with too many clicks required for simple tasks.
Customer support response times can be slow, and users feel they are often blamed for software issues.
Reporting is limited and inflexible, particularly when trying to create custom reports.
The pricing structure is inflexible and expensive, especially for larger businesses with multiple users.

System instability and frequent downtimes
Complicated access to standard Salesforce features
Difficult and costly pricing negotiations
Slow customer support response, especially for escalated issues
Lack of comprehensive documentation, leading to implementation challenges

Simpro and ServiceMax Ratings

G2

4.1/5

(384)
Capterra

4.1/5

(132)
Glassdoor

3.1/5

(174)

G2

4.0/5

(92)

Company health

Employee growth

2% increase in the last year

No data

Web traffic

13% decrease in the last quarter

No data

Financing

August 2021 - $397M

No data

How effectively does each product integrate with existing CRM systems?

Simpro integrates with several accounting software packages, but its CRM integrations are not explicitly mentioned. ServiceMax, being built on the Salesforce platform, offers strong integration with Salesforce CRM and other ERP systems. This allows for a unified view of operations and leverages existing CRM data.

Which product offers better mobile functionality for field technicians?

ServiceMax offers better mobile functionality for field technicians. While Simpro offers a mobile app, user reviews indicate it is "clunky and unreliable." ServiceMax, on the other hand, highlights mobile functionality as a key feature, including offline access, mobile scheduling, in-app messaging, and route optimization within their mobile app, ServiceMax Go.

What are the advantages of Simpro?

Simpro offers a comprehensive suite of features specifically designed for the trades industry, covering job costing, scheduling, inventory management, and accounting integration. It's praised for its pre-built catalogs and integrations with accounting software like Xero and QuickBooks, simplifying quoting and accounting processes. Users also highlight excellent customer support, especially during implementation. This makes Simpro advantageous for trade businesses seeking an all-in-one solution with industry-specific functionality and assistance in getting started.

What are the disadvantages of Simpro?

Simpro's disadvantages include a clunky and unreliable mobile app, a complex and difficult-to-navigate interface, slow customer support response times, limited and inflexible reporting options, and an inflexible and expensive pricing structure, especially for larger businesses. Users also report feeling blamed for software issues by customer support.

Alternatives to Simpro and ServiceMax

Jobber

Jobber is a software platform designed for small to mid-sized home service businesses. It brings together scheduling, quoting, invoicing, and payment processing into one place. Jobber aims to simplify operations, improve customer service through automated communications, and ultimately help businesses grow. It caters to various industries including cleaning, construction, and landscaping.

Service Fusion

Service Fusion is a cloud-based software designed for businesses with field technicians – like HVAC, plumbing, or appliance repair companies. It helps manage the entire customer lifecycle in one place, from scheduling and dispatching technicians to invoicing and processing payments. Using Service Fusion, managers can track their fleet in real-time, while technicians can access customer information and update job statuses from the field. Service Fusion also provides reporting and analytics to help businesses improve efficiency and productivity.

FieldPulse

FieldPulse is a field service management software designed for growing service businesses in industries like roofing, construction, and HVAC. It offers a suite of tools to manage customer information, scheduling, dispatch, estimates, invoicing, and more. The platform aims to improve efficiency, increase sales, and provide valuable business insights. FieldPulse prides itself on user-friendliness, comprehensive functionality, and strong customer support.

Zuper

Zuper is a cloud-based field service management software designed for mid-sized and fast-growing businesses with field teams. It helps manage everything from scheduling and dispatching to invoicing and customer management. Zuper is highly configurable, allowing you to create custom workflows and automate tasks. It also offers real-time tracking of technicians, integrates with popular business tools, and provides detailed reporting and analytics. This helps businesses improve efficiency, increase productivity, and deliver a better customer experience. Zuper serves various industries including HVAC, solar, manufacturing, and property maintenance.

BuildOps

BuildOps is an all-in-one software designed for mid-sized and larger commercial contractors in HVAC, electrical, plumbing, and fire & safety industries. It helps manage everything from winning new customers to project completion and getting paid. It aims to replace multiple systems with a single platform, including project management, service and maintenance, customer management, and reporting, specifically designed for the complexities of commercial work.

JobLogic

JobLogic is a field service management software that aims to connect your office, field teams, and customers within one system. It offers various features including scheduling, dispatching, invoicing, customer portals, asset management, and mobile app functionality for technicians. JobLogic focuses on service and maintenance companies, providing industry-specific features and integrations. The software aims to streamline operations, improve customer service, and increase profitability for businesses of all sizes.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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