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UserGems description
UserGems helps businesses like yours increase sales by finding warm leads. It tracks when your existing customers change jobs or get promoted, alerting your sales team to these new opportunities. The software uses data analysis to identify other potential customers who fit the profile of your best buyers, saving your team research time. UserGems integrates with your current sales tools and promises to simplify the sales process, helping your team close deals faster.
Who is using UserGems?
Who is UserGems best for
UserGems is ideal for B2B SaaS companies looking to re-engage with past customers and boost sales. It excels at tracking job changes, providing timely alerts, and integrating with Salesforce. Users praise its automated tracking and high conversion rates, but some find contact data outdated and filtering options limited.
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Ideal for medium-sized businesses seeking warm leads.
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Suitable for B2B SaaS companies focused on sales and marketing.
UserGems features
| Supported UserGems enriches contact data with job titles and company details. |
| Supported UserGems tracks job changes and buying signals, which can indicate buying intent. |
| Supported UserGems uses multi-sourced, AI-enhanced, curated, and verified data for accuracy. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
UserGems reviews
We've summarised 141 UserGems reviews (UserGems G2 reviews) and summarised the main points below.
- Automates the process of tracking previous customers' job changes, eliminating manual research.
- Provides timely alerts via email and Salesforce when key contacts change roles or companies.
- Facilitates warm introductions and re-engagement with former product champions.
- Integrates seamlessly with Salesforce, streamlining data updates and workflow.
- High conversion rates for UserGems leads compared to other outreach methods.
- Some contact information, like emails and phone numbers, can be missing or outdated.
- The platform's integrations with some CRMs, like Hubspot, can be clunky.
- The monthly batches of leads can sometimes include contacts who have been at their new company for a while, diminishing their value as "warm" leads.
- Occasional inaccuracies in job change updates require manual verification.
- Limited filtering options make it difficult to refine leads based on specific criteria like the contact's level of product usage at their previous company.
UserGems pricing
The commentary is based on 21 reviews from UserGems G2 reviews.
UserGems pricing is generally considered worth the investment, delivering strong ROI and high-quality leads. While some users mention the cost, they also acknowledge its value in generating revenue and shortening sales cycles. A few users wished for a free trial.
Users sentiment
UserGems alternatives
amplemarketBetter for smaller businesses and offers more comprehensive contact data. Has slightly higher ratings, but slower momentum. Features AI-powered email and LinkedIn engagement. A UserGems competitor and alternative.Read more
HubSpot Sales HubBetter for managing contacts, tracking deals, and analyzing sales performance. A more user-friendly interface and seamless integration with other HubSpot tools. More broadly applicable across various industries.Read more
Referral-AIReferral-AI leverages existing employee connections for warm introductions, while UserGems tracks customer job changes. Referral-AI has more website traffic momentum but slower employee growth. Referral-AI focuses on relationship intelligence for account-based marketing.Read more
DemandScienceFocuses on intent data and lead generation for broader B2B, rather than job changes and existing customer engagement. Suitable for companies focused on new customer acquisition.Read more
Dubb: Sales Video System + CRMBetter for smaller businesses and those focused on video selling. Good for finance, ecommerce, education, real estate, media, marketing, professional services, and software. Integrates with popular CRM and marketing automation tools. Pricier than UserGems and some users find the mobile app unreliable.Read more
MadKuduMore focused on predictive lead scoring. Has slower momentum and some users report it is difficult to use effectively without dedicated support.Read more
UserGems FAQ
What is UserGems and what does UserGems do?
UserGems is a sales software that helps businesses generate leads by tracking customer job changes and promotions. It identifies potential customers who match your ideal buyer profile and integrates with existing sales tools to streamline the sales process, ultimately accelerating deal closures.
How does UserGems integrate with other tools?
UserGems integrates seamlessly with Salesforce, streamlining data updates and workflow. It also integrates with other sales tools to simplify your sales process, although some CRM integrations, like HubSpot, may be less smooth.
What the main competitors of UserGems?
Top UserGems competitors include HubSpot Sales Hub, Referral-AI, and Trueleads. These alternatives offer similar features like lead generation, sales automation, and CRM integrations. They cater to businesses seeking improved sales processes and revenue growth.
Is UserGems legit?
UserGems is a legitimate software solution. Reviews indicate UserGems effectively automates lead generation by tracking customer job changes, though some users report occasional data inaccuracies and integration challenges. It appears safe and useful for B2B SaaS companies focused on sales.
How much does UserGems cost?
UserGems doesn't publicly disclose its pricing. Contact their sales team for a customized quote based on your specific needs and user count. Consider exploring alternatives if budget is a primary concern in your software selection.
Is UserGems customer service good?
UserGems receives overwhelmingly positive feedback for its customer service. Reviewers consistently praise the helpfulness, responsiveness, and proactive support of their CSMs, highlighting their guidance and strategic advice. Users feel well-supported throughout the implementation process and beyond.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.