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Salesforce Sales Cloud description
Salesforce Sales Cloud is a cloud-based customer relationship management (CRM) platform designed to help businesses of all sizes increase sales productivity. It offers a range of tools for managing contacts, tracking leads, forecasting sales, and analyzing sales data. Salesforce Sales Cloud stands out for its robust features, including AI-powered insights, automation capabilities, and integrations with other business applications. It can be customized for various industries, making it a flexible solution for managing customer interactions and driving sales growth.
Who is using Salesforce Sales Cloud?
Who is Salesforce Sales Cloud best for
Salesforce Sales Cloud is a robust CRM platform ideal for sales teams of all sizes, particularly those seeking a customizable solution for managing customer interactions and driving sales growth. While users praise its seamless integrations and automation features, they note concerns about its high price and complexity. Salesforce Sales Cloud is a powerful tool for businesses looking to streamline their sales processes and gain real-time insights from their sales data.
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Salesforce Sales Cloud is a good fit for medium to large businesses.
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Salesforce Sales Cloud is a particularly good fit for the software, IT, and telecommunications industries.
Salesforce Sales Cloud features
| Supported Salesforce Sales Cloud supports sales forecasting based on deals in the pipeline, deal stage, and historical win rates. |
| Supported Salesforce Sales Cloud supports workflow automation to automate sales workflows and tasks. |
| Supported Salesforce Sales Cloud supports the ability to automatically route leads to the appropriate sales representative or team based on predefined criteria such as company size, industry, geography, and product interest. |
| Supported Salesforce Sales Cloud supports account management, including the ability to manage accounts (companies), associated contacts, deals, and activities. |
| Supported Salesforce Sales Cloud provides tools for tracking and analyzing email campaigns. |
| Supported Salesforce Sales Cloud allows creating workflows to automate tasks. |
| Supported Salesforce Sales Cloud automatically matches leads to accounts based on criteria like email domain and company name. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Salesforce Sales Cloud reviews
We've summarised 2288 Salesforce Sales Cloud reviews (Salesforce Sales Cloud G2 reviews) and summarised the main points below.
- Seamless integration with other platforms and apps.
- Robust automation features for streamlining tasks.
- Centralized data platform for improved collaboration.
- Real-time insights and reporting for data-driven decisions.
- High price for small and medium-sized businesses.
- Steep learning curve and complex features.
- Occasional performance issues and slow loading times.
- Limited customization for specific needs and integrations.
Salesforce Sales Cloud pricing
The commentary is based on 458 reviews from Salesforce Sales Cloud G2 reviews.
Salesforce Sales Cloud is widely acknowledged for its robust features and customization options, but reviews often mention its high cost, especially for smaller businesses. Many users find the investment worthwhile for the improved sales efficiency and valuable insights it provides.
Users sentiment
See the Salesforce Sales Cloud pricing page.
Salesforce Sales Cloud alternatives
salesforce-sales-cloud vs HubSpot Sales HubBetter for small businesses and startups. A more user-friendly and affordable Salesforce Sales Cloud alternative. Less customizable but easier to implement.Read more
salesforce-sales-cloud vs Aurea CRMOffers hybrid cloud deployment and a mobile app suite. Has strong customer support and customizable features. However, it has limited integrations, the mobile app has limited functionality, and pricing is a concern. Website traffic is growing faster, but employee count is shrinking.Read more
SalesloftBetter fit for mid-sized US companies focused on streamlining sales operations. Has stronger momentum currently.Read more
ConvergeHubBetter fit for small to mid-sized businesses seeking an all-in-one solution including billing and support features. ConvergeHub is growing faster and offers a more affordable option, although it has fewer native integrations and some users find the interface and mobile app less polished.Read more
NutshellBetter fit for smaller businesses seeking user-friendly and affordable CRM and email marketing. Has stronger momentum based on employee growth. A strong Salesforce Sales Cloud competitor.Read more
Capsule CRMBetter fit for smaller businesses with a simpler, more affordable solution. Has stronger momentum based on employee growth. A Salesforce Sales Cloud competitor and alternative.Read more
Salesforce Sales Cloud FAQ
What is Salesforce Sales Cloud and what does Salesforce Sales Cloud do?
Salesforce Sales Cloud is a cloud-based CRM platform helping businesses boost sales productivity. It provides tools for contact management, lead tracking, sales forecasting, and data analysis. Salesforce Sales Cloud is known for its robust features, AI-powered insights, automation capabilities, and integrations, making it a comprehensive solution for managing customer interactions and driving sales growth.
How does Salesforce Sales Cloud integrate with other tools?
Salesforce Sales Cloud offers robust integration capabilities, including pre-built connectors for popular applications like Gmail, Outlook, and Mailchimp. Its open API and AppExchange marketplace provide access to thousands of third-party applications, making it a highly customizable solution.
What the main competitors of Salesforce Sales Cloud?
The main competitors of Salesforce Sales Cloud are HubSpot Sales Hub, Microsoft Dynamics 365, Oracle Sales, and SAP Sales Cloud. These alternatives offer a range of CRM and sales automation features for businesses of all sizes.
Is Salesforce Sales Cloud legit?
Salesforce Sales Cloud is a legitimate and widely used CRM platform. It's considered safe and reliable by many businesses for managing sales processes and customer data.
How much does Salesforce Sales Cloud cost?
There is no pricing information available for Salesforce Sales Cloud.
Is Salesforce Sales Cloud customer service good?
Based on the reviews, Salesforce Sales Cloud users have reported positive experiences with customer support. They mention the support team being helpful, responsive, and knowledgeable, resolving their queries effectively.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.