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Copper description
Copper is a CRM designed for small and medium businesses wanting streamlined customer relationship management. Its strength lies in its seamless integration with Google Workspace, automatically capturing communications and consolidating customer data within the familiar Google environment. This integration minimizes manual data entry and provides a centralized view of interactions, tasks, and files, making it easy for teams to collaborate and manage customer relationships effectively.
Who is Copper best for
Copper is an ideal CRM solution for small and medium businesses deeply embedded in the Google Workspace ecosystem. Users praise its seamless integration with Google services, highlighting its automated email syncing and centralized data management within the familiar Google environment. However, potential customers should be aware of user feedback regarding customer service and billing practices.
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Ideal for small to medium businesses.
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A strong fit across various industries including Healthcare, Finance, and E-commerce.
Copper features
| Supported Copper CRM integrates directly with Gmail for managing contacts and emails. |
| Supported Copper provides visual drag-and-drop sales pipelines. |
| Supported Copper supports lead nurturing via automated workflows. |
| Supported Copper captures leads from forms, social media, email, and more. |
| Supported Copper allows managing emails and integrates with Gmail. |
| Supported Copper integrates with Gmail for email tracking and management. |
| Supported Copper integrates with various tools for lead management, sales automation, and data synchronization. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Copper reviews
We've summarised 1128 Copper reviews (Copper G2 reviews) and summarised the main points below.
- Seamless Google Workspace integration.
- Easy to use and intuitive interface.
- Automated email syncing saves time.
- Helpful for tracking leads and opportunities.
- Customer service is terrible and unresponsive.
- Shady billing practices with unclear contract terms.
- Limited customization, especially for reporting.
- Not ideal for businesses that don’t use Google Workspace.
Copper pricing
The commentary is based on 64 reviews from Copper G2 reviews.
Copper's pricing is generally viewed as fair for its ease of use and integration with Google Workspace, especially by smaller businesses. However, some users have noted the pricing structure can be expensive when adding additional features or users, leading to a desire for more flexible pricing options.
Users sentiment
See the Copper pricing page.
Copper alternatives
Nutshell
It has more positive reviews for its customer service and is considered more affordable. Nutshell is a better option for B2B businesses.
Streak
More suitable for businesses needing a wider variety of integrations beyond Google Workspace.
ClickUp
Better for larger businesses. More suitable for users seeking an all-in-one solution for project management and team collaboration, as opposed to just CRM. Offers a more positive pricing experience. Has more momentum.
folk
Better for social selling with its seamless LinkedIn integration. It is also considered more affordable. However, it's a less suitable Copper alternative for enterprise companies.
Mixmax
More focused on sales engagement features within email and calendar workflows.
NetHunt CRM
It has better customer support and easier implementation. This Copper competitor is growing faster and has more positive pricing sentiment.
Copper FAQ
What is Copper and what does Copper do?
Copper is a CRM that excels at streamlining customer relationship management for small to medium businesses. Its tight integration with Google Workspace automates contact management and provides a centralized platform for customer interactions, making it ideal for businesses heavily reliant on Google's ecosystem.
How does Copper integrate with other tools?
Copper integrates seamlessly with Google Workspace, automatically capturing communications and consolidating customer data within the familiar Google environment. This integration minimizes manual data entry and provides a centralized view of interactions.
What the main competitors of Copper?
Copper competitors include Streak, Nutshell, and NetHunt CRM. These alternatives also offer strong Google Workspace integrations, making them suitable for businesses entrenched in the Google ecosystem. They provide a range of features like contact management, sales pipelines, and email marketing automation, catering to similar user needs.
Is Copper legit?
Yes, Copper is a legitimate CRM platform. It's known for its strong Google Workspace integration, making it a safe and popular choice for businesses already using Google services. However, some users have raised concerns about their customer service and pricing.
How much does Copper cost?
There is no pricing information available for Copper.
Is Copper customer service good?
Customer reviews on Copper's customer service are mixed. Some users praise the helpfulness and responsiveness of the support team, while others express frustration with slow response times and unhelpful support interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.