Close is a CRM designed for small to medium-sized businesses, particularly focused on sales teams. It offers a unified platform for managing contacts, making calls, sending emails, and tracking deals, all within the same system. Close aims to simplify sales processes, automate tasks, and increase productivity. They offer transparent pricing, free data migration, and a 14-day free trial.
Gralio opinion about Close
A well-respected, straightforward CRM built specifically for sales-focused teams. It prioritizes sales workflows over all-in-one functionality, making it a strong choice for companies that don't need marketing or customer support features in their CRM. Its key strengths include Smart Views for lead organization and built-in calling and texting, which help streamline sales activities. Reviews highlight its intuitive interface and responsive customer support, though some users note issues with email syncing and mobile app glitches.
Who is Close best for
The ideal customer for Close CRM is a small to medium-sized business with a dedicated sales team. They are looking for a unified platform to manage their sales pipeline, from contact management to closing deals. Users especially appreciate Close's intuitive interface and built-in calling and texting features that streamline communication.
Close is a good fit for small to medium-sized businesses.
Close is a good fit for industries like Healthcare, Wellness & Pharma, Finance, Banking & Insurance, E-commerce, Retail, and Consumer Goods.
Close features
Type in the name of the feature or in your own words tell us what you need
Supported
Close supports automated dialing via Power and Predictive Dialer features.
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Close CRM fully supports account management, including managing accounts, associated contacts, deals and activities.
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Close CRM offers a Pipeline View feature that provides a Kanban-style board for visualizing the sales pipeline, allowing users to track deal progress, manage opportunities, and gain real-time insights into their sales process.
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Close supports automated email sequences triggered by behavior or sales stage.
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Close supports two-way email sync with Gmail and Outlook.
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Close provides sales performance reports, including pipeline health, win rates, and sales cycle length.
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Close CRM lets users set reminders for deal-related activities to ensure timely follow-ups.
Qualities
We evaluate the sentiment that users express about non-functional aspects of the
software
Value and Pricing Transparency
Neutral
+0
Customer Service
Neutral
+0.22
Ease of Use
Strongly positive
+0.89
Reliability and Performance
Neutral
+0.11
Ease of Implementation
Neutral
+0.17
Scalability
Neutral
+0.04
Close reviews
We've summarised 1284 Close reviews (Close Software Advice reviews, Close GetApp reviews, Close TrustPilot reviews, Close Capterra reviews and Close G2 reviews) and
summarised the main points below.
Pros of Close
Intuitive and user-friendly interface praised by many
Smart Views for lead organization are highly appreciated
Built-in calling and texting features streamline communication
Excellent and responsive customer support frequently commended
Cons of Close
Email syncing issues require constant resyncing
Occasional connection issues and packet loss reported
Mobile app can be glitchy
Limited custom activity options in cheaper plans
Close pricing
The commentary is based on 126 reviews from Close Capterra reviews, Close G2 reviews and Close GetApp reviews.
Close receives consistent praise for its powerful features and ease of use, although some users find the pricing, particularly for small businesses or single users, to be high. The value provided by the robust features and integrations, however, is often cited as justification for the cost.
Better for companies seeking a more affordable solution with a strong emphasis on customer support. It's also a good fit for companies focused on sales within specific industries like software/IT, marketing, and telecommunications. However, it has less momentum and offers limited third-party integrations.
Salesforce Sales Cloud
A much better fit for Enterprise customers. Salesforce Sales Cloud is growing slower and users report a steeper learning curve and more complex features.
Freshsales
More affordable and has more momentum. Better for Finance, Banking & Insurance.
Bixpand.com
More suitable for small businesses. Offers a free plan. Has less momentum than Close.
Close FAQ
What is Close and what does Close do?
What is Close and what does Close do?
Close is a sales-focused CRM platform designed for small to medium-sized businesses. It provides a centralized hub for managing contacts, calls, emails, and sales pipelines, aiming to streamline sales processes and boost team productivity.
How does Close integrate with other tools?
How does Close integrate with other tools?
Close integrates with other tools through its open API and native integrations. It connects with popular apps like Gmail, Outlook, Zapier, and more, enabling seamless data synchronization and workflow automation.
What the main competitors of Close?
What the main competitors of Close?
Close competitors include Pipedrive, Freshsales, and Salesforce Sales Cloud. These CRMs offer similar features like contact management, sales automation, and reporting tools, catering to businesses of different sizes.
Is Close legit?
Is Close legit?
Close is a legitimate CRM platform. It's highly rated on platforms like G2 and Capterra, and users praise its intuitive interface and strong customer support. Close is safe to consider, especially if you're seeking a sales-focused CRM.
How much does Close cost?
How much does Close cost?
Close's pricing starts at $19 per month for the Base plan. They offer different pricing plans for startups, professionals, and enterprises. Close also offers a 14-day free trial to test out their platform.
Is Close customer service good?
Is Close customer service good?
Based on the reviews, Close has excellent customer support. Users consistently praise the responsiveness and helpfulness of the support team. They appreciate the quick response times and the detailed assistance provided.
Reviewed by
MK
Michal Kaczor
CEO at Gralio
Michal has worked at startups for many years and writes about topics relating to software selection and IT
management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs
of any business and find solutions to its problems.
TT
Tymon Terlikiewicz
CTO at Gralio
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech
department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX,
HR, Payroll, Marketing automation and various developer tools.