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Close description
Close is a CRM designed for small to medium-sized businesses, particularly focused on sales teams. It offers a unified platform for managing contacts, making calls, sending emails, and tracking deals, all within the same system. Close aims to simplify sales processes, automate tasks, and increase productivity. They offer transparent pricing, free data migration, and a 14-day free trial.
Gralio opinion about Close
A well-respected, straightforward CRM built specifically for sales-focused teams. It prioritizes sales workflows over all-in-one functionality, making it a strong choice for companies that don't need marketing or customer support features in their CRM. Its key strengths include Smart Views for lead organization and built-in calling and texting, which help streamline sales activities. Reviews highlight its intuitive interface and responsive customer support, though some users note issues with email syncing and mobile app glitches.
Who is Close best for
The ideal customer for Close CRM is a small to medium-sized business with a dedicated sales team. They are looking for a unified platform to manage their sales pipeline, from contact management to closing deals. Users especially appreciate Close's intuitive interface and built-in calling and texting features that streamline communication.
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Close is a good fit for small to medium-sized businesses.
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Close is a good fit for industries like Healthcare, Wellness & Pharma, Finance, Banking & Insurance, E-commerce, Retail, and Consumer Goods.
Close features
| Supported Close supports automated dialing via Power and Predictive Dialer features. |
| Supported Close CRM fully supports account management, including managing accounts, associated contacts, deals and activities. |
| Supported Close CRM offers a Pipeline View feature that provides a Kanban-style board for visualizing the sales pipeline, allowing users to track deal progress, manage opportunities, and gain real-time insights into their sales process. |
| Supported Close supports automated email sequences triggered by behavior or sales stage. |
| Supported Close supports two-way email sync with Gmail and Outlook. |
| Supported Close provides sales performance reports, including pipeline health, win rates, and sales cycle length. |
| Supported Close CRM lets users set reminders for deal-related activities to ensure timely follow-ups. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Close reviews
We've summarised 1284 Close reviews (Close Software Advice reviews, Close GetApp reviews, Close TrustPilot reviews, Close Capterra reviews and Close G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface praised by many
- Smart Views for lead organization are highly appreciated
- Built-in calling and texting features streamline communication
- Excellent and responsive customer support frequently commended
- Email syncing issues require constant resyncing
- Occasional connection issues and packet loss reported
- Mobile app can be glitchy
- Limited custom activity options in cheaper plans
Close pricing
The commentary is based on 126 reviews from Close Capterra reviews, Close G2 reviews and Close GetApp reviews.
Close receives consistent praise for its powerful features and ease of use, although some users find the pricing, particularly for small businesses or single users, to be high. The value provided by the robust features and integrations, however, is often cited as justification for the cost.
Users sentiment
See the Close pricing page.
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Close has a free trial.
Base
Avoid mixed deals with a single source of truth to manage leads, contacts, and pipeline.
Startup
Automatically follow up on deals, route leads, assign leads, and deal followup directly in Close.
Professional
Do more faster with enhanced collaboration, automation, and customization tools.
Enterprise
Improve sales performance with enhanced Call Coaching, reporting, and CRM observation.
Custom
Not sure which plan fits your team? Let’s figure it out together.
Close alternatives
Pipedrive
More suitable for companies seeking comprehensive phone capabilities.
CallRail
More focused on marketing attribution than sales automation.
Teamgate
Better for companies seeking a more affordable solution with a strong emphasis on customer support. It's also a good fit for companies focused on sales within specific industries like software/IT, marketing, and telecommunications. However, it has less momentum and offers limited third-party integrations.
Salesforce Sales Cloud
A much better fit for Enterprise customers. Salesforce Sales Cloud is growing slower and users report a steeper learning curve and more complex features.
Freshsales
More affordable and has more momentum. Better for Finance, Banking & Insurance.
Bixpand.com
More suitable for small businesses. Offers a free plan. Has less momentum than Close.
Close FAQ
What is Close and what does Close do?
Close is a sales-focused CRM platform designed for small to medium-sized businesses. It provides a centralized hub for managing contacts, calls, emails, and sales pipelines, aiming to streamline sales processes and boost team productivity.
How does Close integrate with other tools?
Close integrates with other tools through its open API and native integrations. It connects with popular apps like Gmail, Outlook, Zapier, and more, enabling seamless data synchronization and workflow automation.
What the main competitors of Close?
Close competitors include Pipedrive, Freshsales, and Salesforce Sales Cloud. These CRMs offer similar features like contact management, sales automation, and reporting tools, catering to businesses of different sizes.
Is Close legit?
Close is a legitimate CRM platform. It's highly rated on platforms like G2 and Capterra, and users praise its intuitive interface and strong customer support. Close is safe to consider, especially if you're seeking a sales-focused CRM.
How much does Close cost?
Close's pricing starts at $19 per month for the Base plan. They offer different pricing plans for startups, professionals, and enterprises. Close also offers a 14-day free trial to test out their platform.
Is Close customer service good?
Based on the reviews, Close has excellent customer support. Users consistently praise the responsiveness and helpfulness of the support team. They appreciate the quick response times and the detailed assistance provided.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.