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Zoho CRM description
Zoho CRM is a cloud-based customer relationship management tool designed for mid-sized to large businesses. It provides a central hub to manage contacts, sales pipelines, marketing campaigns, customer support, and more. It offers workflow automation, reporting and analytics, and integrates with many other business applications. Its focus on comprehensive features and integration makes it suitable for businesses seeking to streamline operations and improve customer interactions within a single system.
Who is Zoho CRM best for
The ideal customer for Zoho CRM is a business seeking a comprehensive and customizable CRM solution with a strong emphasis on integration. Users appreciate its user-friendly interface and affordability, especially for small to medium-sized businesses. They also highlight its seamless integration with other Zoho products. However, potential customers should be aware of reported issues regarding duplicate data entries and customer support.
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Zoho CRM caters to a wide range of businesses, from small startups to large enterprises, making it a versatile solution for various organizational structures.
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It has a strong presence across numerous industries, including Healthcare, Finance, E-commerce, Retail, Education, and more, demonstrating its adaptability to different sectors.
Zoho CRM features
| Supported Zoho CRM supports account management, including the ability to manage accounts (companies), associated contacts, deals, and activities. |
| Supported Zoho CRM supports the ability to automatically route leads to the appropriate sales representative or team based on predefined criteria. |
| Supported Zoho CRM supports workflow automation to automate sales workflows and tasks to reduce manual effort and improve efficiency. |
| Supported Zoho CRM enables creation of custom reports based on individual requirements. Users can select modules, fields, report types, and apply filters for data segmentation. The platform offers data analysis, visualization tools, and allows scheduling and sharing of reports. |
| Supported Zoho CRM allows the creation of automated email sequences with triggers and rules. |
| Supported Zoho CRM allows scheduling reports and sending them to users. |
| Supported Zoho CRM can automate tasks based on customer inactivity and other events. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zoho CRM reviews
We've summarised 2511 Zoho CRM reviews (Zoho CRM G2 reviews) and summarised the main points below.
- Clean and user-friendly interface.
- Easy integration with other Zoho products.
- Highly customizable to specific business needs.
- Affordable pricing, especially for small to medium businesses.
- Duplication issues: Several users complain about duplicate data entries and leads.
- Customer support is slow and unhelpful.
- Steep learning curve and complex navigation.
- Mobile app lacks functionality and feels like a stripped-down version.
Zoho CRM pricing
The commentary is based on 300 reviews from Zoho CRM G2 reviews.
Zoho CRM is known for its cost-effectiveness and versatile pricing plans, making it accessible to businesses of all sizes. However, some users feel that key features are locked behind higher-tier plans, pushing them to upgrade for essential functionality.
Users sentiment
Zoho CRM alternatives
ClickUp
ClickUp is a more versatile project management solution for teams of all sizes, while Zoho CRM is more focused on sales and customer relationship management. ClickUp is growing faster and boasts better customer service.
Pipedrive
More suitable for smaller businesses. It's known for its ease of use. It is generally perceived as a more expensive option.
Aurea CRM
Aurea CRM is less suitable for enterprise customers. It has a higher price point and a less positive pricing sentiment. Aurea CRM is growing slower.
HubSpot Marketing Hub
More focused on inbound marketing and lead generation. Better for users who prioritize ease of use, with a highly praised user-friendly interface. Offers more comprehensive customer support. However, it is important to note that users frequently mention concerns about the pricing structure.
Repfabric
Better for managing customer relations for multi-line sellers. Tailored for manufacturers, sales representatives, and distributors. Not suitable for small businesses.
Livespace CRM
Better for smaller companies and has more momentum but is less proven for enterprise companies.
Zoho CRM FAQ
What is Zoho CRM and what does Zoho CRM do?
Zoho CRM is a cloud-based customer relationship management platform designed for businesses of all sizes. It provides a central hub to manage sales, marketing, customer support, and workflows. Zoho CRM is known for its comprehensive features, affordability, and user-friendly interface, making it a popular choice for businesses seeking to enhance customer interactions and streamline operations.
How does Zoho CRM integrate with other tools?
Zoho CRM provides extensive integration capabilities, connecting with a wide range of other business applications. This includes integrations with popular tools for marketing automation, email marketing, customer support, and more.
What the main competitors of Zoho CRM?
Zoho CRM's main competitors include Pipedrive, HubSpot Marketing Hub, and ClickUp. These platforms offer similar features like sales automation, marketing tools, and customer relationship management, targeting businesses of various sizes and industries.
Is Zoho CRM legit?
Zoho CRM is a legitimate and popular CRM solution. It's a safe and established platform used by many businesses worldwide. Zoho CRM is known for its user-friendly interface, extensive features, and affordability.
How much does Zoho CRM cost?
There is no pricing information available for Zoho CRM.
Is Zoho CRM customer service good?
Zoho CRM customer service has received mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others express frustration with slow response times and unhelpful advice. Overall, experiences with Zoho CRM customer service seem to vary.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.