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Nutshell description
Nutshell is a CRM and email marketing platform designed for small to mid-sized businesses, especially those in B2B sales. It offers core features like contact management, pipeline management, and sales automation, along with extras like reporting and team collaboration tools. Nutshell focuses on user-friendliness and affordability, aiming to provide a less complex and more budget-friendly alternative to larger CRM systems. It integrates with popular business tools and offers mobile apps for on-the-go access.
Who is Nutshell best for
Nutshell is a user-friendly CRM and email marketing platform ideal for small to mid-sized B2B businesses. Users praise its intuitive interface and affordability, especially for managing sales pipelines and leads. However, some find the mobile app and reporting customization limited. Nutshell offers various pricing plans to suit different business needs.
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Ideal for small to mid-sized businesses, especially in B2B sales.
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Suitable for various industries, including Healthcare, Finance, Retail, and more.
Nutshell features
| Supported Nutshell offers various automation features like automated reminders, task management, and email sequences. |
| Supported Nutshell offers customizable pipelines, deal tracking, and pipeline performance analysis tools. |
| Supported Nutshell offers integrated email marketing with personalized and automated campaigns. |
| Supported Nutshell CRM supports team collaboration with features like lead assignments, communication tools, and integrations. |
| Supported Nutshell offers prebuilt integrations via its App Marketplace, supporting streamlined setup. |
| Supported Nutshell CRM supports contact management, activity tracking, and email scheduling. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Nutshell reviews
We've summarised 1566 Nutshell reviews (Nutshell GetApp reviews, Nutshell Software Advice reviews, Nutshell TrustPilot reviews, Nutshell Capterra reviews and Nutshell G2 reviews) and summarised the main points below.
- Excellent and responsive customer support
- User-friendly and intuitive interface
- Affordable and good value for the money
- Great for managing sales pipelines and tracking leads
- Limited customization options for reports
- Mobile app is clunky and limited in features
- Nutshell can be slow at times
- Email forwarding does not always work correctly
Nutshell pricing
The commentary is based on 143 reviews from Nutshell Capterra reviews and Nutshell G2 reviews.
Nutshell's pricing is frequently praised for its affordability, especially by small businesses. Users appreciate its value, highlighting the robust features offered at a reasonable price point compared to competitors like HubSpot or Salesforce. Some find certain add-ons or higher tiers pricey, but many consider the core CRM a cost-effective solution.
Users sentiment
See the Nutshell pricing page.
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Nutshell has a free trial.
Foundation
Includes unlimited storage, contacts & accounts, contact management and communication timelines, email and calendar sync, customizable single sales pipeline, free live support. *Foundation has a 100 active leads limit
Growth
Everything in Foundation, plus activity and Email reports, Sales and Activity quotas, pipeline stage goals, up to 25 custom fields, no open leads limit.
Pro
Everything in Growth, plus 5 customizable pipelines, sales automation, personal email sequences, full reporting suite, including Activity, Funnel, and Forecast reports, meeting scheduling software (lite version).
Business
Everything in Pro, plus increased pipelines, territories, markets, teams and more, unlimited Notetaker usage (AI powered speech-to-text transcription), meeting scheduling software (full version), audit log and changelog, API Support, send email templates directly from Gmail.
Enterprise
Everything in Business, plus unlimited pipelines, unlimited custom fields, teams, currencies and territories, read-only SQL access, multiple currencies, free scheduled phone support, API support.
Free
Basic Engagement features included with your Nutshell Sales Suite plan: unlimited access to Nutshell Chat during the beta period, allow website visitors to start chats with your team directly from your website, gather information about visitors through forms, assign Chat threads to the right agent, manage Chat threads and save every conversation for later
SMS
Everything in Foundation, plus hold personal, two-way conversations via Nutshell SMS, includes a local phone number for your business, so your whole team shares one phone number, send 100 free outbound messages per user, leverage SMS automation to send texts at the right points in your pipeline, and more
Nutshell alternatives
nutshell vs PipedriveHas more momentum and wider appeal. A good Nutshell competitor for smaller teams focused on sales efficiency.Read more
HubSpot Marketing HubBetter for marketing automation and multi-channel campaigns including SMS and social media. A good Nutshell competitor for larger businesses needing inbound marketing and lead generation. It has more momentum currently.Read more
folkBetter for managing groups and syncing contacts. Has stronger momentum in terms of growth. Integrates with Gmail and LinkedIn. Lacks a mobile app.Read more
FreshsalesBetter for larger enterprises. Has AI-powered insights and built-in communication channels. Is growing faster.Read more
Zoho CRMBetter for larger businesses. Has more momentum. A more comprehensive, albeit potentially more complex, Nutshell competitor.Read more
Salesforce Sales CloudBetter fit for larger businesses. Has more momentum. More integrations with other business applications.Read more
Nutshell FAQ
What is Nutshell and what does Nutshell do?
Nutshell is a CRM and email marketing platform for small to midsize businesses, especially B2B sales teams. It offers contact management, sales pipeline management, and automation tools, plus reporting and team collaboration features. Nutshell prioritizes ease of use and affordability.
How does Nutshell integrate with other tools?
Nutshell integrates with various business tools through its App Marketplace, offering pre-built integrations for streamlined setup. It connects with popular platforms, enabling efficient data flow and enhanced functionality.
What the main competitors of Nutshell?
Nutshell competes with CRMs like Folk, Salesflare, and ActiveCampaign. These alternatives offer similar features such as contact management, sales automation, and pipeline management. Some, like HubSpot Marketing Hub and CrmOne, offer broader marketing and customer service functionalities.
Is Nutshell legit?
Yes, Nutshell is a legitimate CRM and email marketing platform. It's known for its user-friendly interface and responsive customer support. Nutshell offers various pricing plans suitable for small to mid-sized businesses, especially those in B2B sales, seeking an affordable and effective sales tool.
How much does Nutshell cost?
Nutshell's Sales Suite plans range from $156/user/year (Foundation) to $948/user/year (Enterprise). Add-ons like Campaigns, Intelligence, and Landing Pages start at $37/month. A free trial is available, but there's no free plan. Is Nutshell worth it? The product offers tiered pricing to suit various business needs and budgets.
Is Nutshell customer service good?
Nutshell receives overwhelmingly positive feedback for its customer service. Users consistently praise the responsiveness, helpfulness, and friendliness of the support team. They appreciate the quick responses and effective solutions provided.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.