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Freshsales description
Freshsales is a customer relationship management (CRM) software designed to help sales teams of all sizes. It offers a range of features, including contact management, sales pipeline management, and automation tools. Freshsales stands out with its user-friendly interface, AI-powered insights, and built-in communication channels. It promises to help businesses streamline their sales process, improve efficiency, and increase revenue. Freshsales is suitable for businesses of all sizes across various industries.
Who is Freshsales best for
Freshsales is a user-friendly CRM for sales teams of all sizes. It offers contact management, sales pipeline management, and AI-powered insights. Users love its intuitive interface and customizable features, while some dislike the limited data export options. Freshsales helps businesses streamline their sales process and boost revenue.
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Best for small to medium businesses seeking streamlined sales processes.
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Ideal for industries like e-commerce, marketing, and software.
Freshsales features
| Supported Freshsales allows generating reports on pipeline health, win rates, and sales cycle length. |
| Supported Freshsales CRM allows recording customer communications, managing sales, and tracking activities. |
| Supported Freshsales supports automation rules via its workflow automation feature. |
| Supported Freshsales uses Freddy AI to provide insights for sales and marketing decisions. |
| Supported Freshsales supports managing accounts, contacts, deals, and activities. |
| Supported Freshsales allows customizing sales pipelines and tracking deals at every stage. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Freshsales reviews
We've summarised 1185 Freshsales reviews (Freshsales G2 reviews) and summarised the main points below.
- - Excellent customer support, frequently praised for responsiveness and helpfulness
- - User-friendly interface, praised for its intuitive design and ease of use
- - Customizable deal stages, fields, and other aspects allow for tailored workflows
- - Affordable pricing, particularly for small businesses and startups
- - Strong integration with other Freshworks products, such as Freshdesk and Freshcaller
- - The "Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general
- - Data export is limited and does not include the option to download small selections of data
- - API documentation is poor and the API itself can be confusing, especially in regards to updating contacts
- - There is no built-in way to review all tasks for a group of individuals for a manager
Freshsales pricing
The commentary is based on 99 reviews from Freshsales G2 reviews.
Freshsales is praised for its affordability, especially for small businesses and startups. Many reviewers highlight its cost-effectiveness and value, appreciating the robust features offered at its price point. However, some users find certain pricing tiers expensive and desire more flexible or free options.
Users sentiment
See the Freshsales pricing page.
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Freshsales has a free plan.
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Freshsales has a free trial.
Free
Shared inbox, team collaboration via threads, and an integrated knowledge base for seamless and efficient customer service
Growth
Everything in Free plus reports, real-time dashboards, automation, and customer portal for comprehensive and efficient service management
Pro
Everything in Growth plus customized support portals, custom objects, advanced ticketing, custom reporting, and different routing mechanisms
Enterprise
Everything in Pro plus audit logs, approval workflows, skills-based assignments, additional security features, and more
Freshsales alternatives
freshsales vs PipedriveBetter suited for smaller businesses. Has broader industry applicability.Read more
HubSpot Sales HubBetter for mid-sized businesses. A strong HubSpot CRM integration is a plus for existing HubSpot users. More industry coverage.Read more
Salesforce Sales CloudBetter fit for enterprise businesses. A Salesforce Sales Cloud alternative for those seeking simpler, faster-growing solutions.Read more
NutshellBetter for B2B sales. Has broader industry applicability. More affordable. Is growing faster in terms of employee growth.Read more
Capsule CRMBetter for small to mid-sized businesses. Has simpler CRM features. Grows faster than Freshsales.Read more
Simply CRMCombines sales, marketing, customer support, project management, and invoicing. Lacks AI-powered sales insights. No data on industry fit.Read more
Freshsales FAQ
What is Freshsales and what does Freshsales do?
Freshsales is a cloud-based CRM software designed for sales teams. It offers contact management, sales pipeline management, AI-powered insights, and automation tools, helping businesses streamline sales processes, improve efficiency, and boost revenue. It's known for its user-friendly interface and affordable pricing.
How does Freshsales integrate with other tools?
Freshsales integrates with various tools, including other Freshworks products like Freshdesk and Freshcaller. It also offers API access, though some users find the documentation and implementation challenging. While it lacks a built-in way to review group tasks, its customizable features and integrations enhance its functionality.
What the main competitors of Freshsales?
Freshsales competitors include Salesforce Sales Cloud, Pipedrive, Close, and Apollo.io. These alternatives offer similar features such as contact management, sales automation, and reporting tools, catering to businesses seeking CRM solutions.
Is Freshsales legit?
Yes, Freshsales is a legitimate CRM software offered by Freshworks. It's known for its user-friendly interface and AI-powered insights. Numerous positive reviews highlight its excellent customer support and customizability. However, some users mention limitations with data export and API documentation.
How much does Freshsales cost?
Freshsales offers a free plan, while paid plans start at $180 per month for Growth, $588 per month for Pro, and $948 per month for Enterprise. Add-ons like Freddy AI are also available, but pricing is not specified. A free trial is available.
Is Freshsales customer service good?
Freshsales customer service receives positive feedback overall. Users appreciate the helpful and responsive support team, highlighting their quick resolutions and proactive assistance. However, some experienced inconsistencies depending on the support agent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.