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Freshsales

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Company health

Employee growth
11% increase in the last year
Web traffic
No change in the last quarter
Financing
September 2019 - $484M

Ratings

G2
4.5/5
(1185)
Glassdoor
3.8/5
(2301)

Freshsales description

Freshsales is a customer relationship management (CRM) software designed to help sales teams of all sizes. It offers a range of features, including contact management, sales pipeline management, and automation tools. Freshsales stands out with its user-friendly interface, AI-powered insights, and built-in communication channels. It promises to help businesses streamline their sales process, improve efficiency, and increase revenue. Freshsales is suitable for businesses of all sizes across various industries.

Who is Freshsales best for

Freshsales is a user-friendly CRM for sales teams of all sizes. It offers contact management, sales pipeline management, and AI-powered insights. Users love its intuitive interface and customizable features, while some dislike the limited data export options. Freshsales helps businesses streamline their sales process and boost revenue.

  • Best for small to medium businesses seeking streamlined sales processes.

  • Ideal for industries like e-commerce, marketing, and software.

Freshsales features

Type the name of the feature or, in your own words, tell us what you need
Supported

Freshsales allows generating reports on pipeline health, win rates, and sales cycle length.

Supported

Freshsales CRM allows recording customer communications, managing sales, and tracking activities.

Supported

Freshsales supports automation rules via its workflow automation feature.

Supported

Freshsales uses Freddy AI to provide insights for sales and marketing decisions.

Supported

Freshsales supports managing accounts, contacts, deals, and activities.

Supported

Freshsales allows customizing sales pipelines and tracking deals at every stage.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.55

Customer Service

Rather positive
+0.59

Ease of Use

Strongly positive
+0.77

Reliability and Performance

Neutral
-0.17

Ease of Implementation

Rather positive
+0.43

Scalability

Neutral
+0

Freshsales reviews

We've summarised 1185 Freshsales reviews (Freshsales G2 reviews) and summarised the main points below.

Pros of Freshsales
  • - Excellent customer support, frequently praised for responsiveness and helpfulness
  • - User-friendly interface, praised for its intuitive design and ease of use
  • - Customizable deal stages, fields, and other aspects allow for tailored workflows
  • - Affordable pricing, particularly for small businesses and startups
  • - Strong integration with other Freshworks products, such as Freshdesk and Freshcaller
Cons of Freshsales
  • - The "Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general
  • - Data export is limited and does not include the option to download small selections of data
  • - API documentation is poor and the API itself can be confusing, especially in regards to updating contacts
  • - There is no built-in way to review all tasks for a group of individuals for a manager

Freshsales pricing

The commentary is based on 99 reviews from Freshsales G2 reviews.

Freshsales offers a 21-day free trial. All plans include 24x5 support.

Users sentiment

Rather positive
+0.43

See the Freshsales pricing page.

  • Freshsales has a free plan.

  • Freshsales has a free trial.

Growth
$9 per user/month

Includes Kanban View for Contacts, Accounts, and Deals, Contact Lifecycle Stages, Built-in Chat, Email, & Phone, Email Templates, Custom Fields, Basic Workflows, Contextual Collaboration with Slack, Product Catalog, Curated Reports, Freshworks Marketplace, 1 CPQ license, Mobile App, and 24x5 Support.

Pro
$39 per user/month

Everything in Growth, plus Contact Scoring by Freddy AI, Custom Sales Activities, Advanced custom fields, Auto-assignment Rules, Territory Management, Sales Sequences, Sales Emails by Freddy AI, Rephrase, Expand, and Enhance text by Freddy AI, Bring Your Own Carrier (B.Y.O.C), Multiple Sales Pipelines, Account Hierarchy, Deal Insights by Freddy AI, Advanced Workflows, and Custom Reports.

Enterprise
$59 per user/month

Everything in Pro, plus Field-level Permissions, Custom Modules, Forecasting Insights by Freddy AI, Workflows for Custom Modules, Sandbox, and Audit Logs.

Free
Free

The free plan is designed for small teams of up to 3 users just starting out to manage customer data efficiently. With powerful Kanban views, email templates, built-in phone, and live chat, you can increase productivity and engage with customers seamlessly.

Freshsales alternatives

  • Logo of Pipedrive
    freshsales vs Pipedrive
    Better suited for smaller businesses. Has broader industry applicability.
    Read more
  • Logo of HubSpot Sales Hub
    HubSpot Sales Hub
    Better for mid-sized businesses. A strong HubSpot CRM integration is a plus for existing HubSpot users. More industry coverage.
    Read more
  • Logo of Salesforce Sales Cloud
    Salesforce Sales Cloud
    Better fit for enterprise businesses. A Salesforce Sales Cloud alternative for those seeking simpler, faster-growing solutions.
    Read more
  • Logo of Nutshell
    Nutshell
    Better for B2B sales. Has broader industry applicability. More affordable. Is growing faster in terms of employee growth.
    Read more
  • Logo of Capsule CRM
    Capsule CRM
    Better for small to mid-sized businesses. Has simpler CRM features. Grows faster than Freshsales.
    Read more
  • Logo of Simply CRM
    Simply CRM
    Combines sales, marketing, customer support, project management, and invoicing. Lacks AI-powered sales insights. No data on industry fit.
    Read more

Freshsales FAQ

  • What is Freshsales and what does Freshsales do?

    Freshsales is a cloud-based CRM software designed for sales teams. It offers contact management, sales pipeline management, AI-powered insights, and automation tools, helping businesses streamline sales processes, improve efficiency, and boost revenue. It's known for its user-friendly interface and affordable pricing.

  • How does Freshsales integrate with other tools?

    Freshsales integrates with various tools, including other Freshworks products like Freshdesk and Freshcaller. It also offers API access, though some users find the documentation and implementation challenging. While it lacks a built-in way to review group tasks, its customizable features and integrations enhance its functionality.

  • What the main competitors of Freshsales?

    Freshsales competitors include Salesforce Sales Cloud, Pipedrive, Close, and Apollo.io. These alternatives offer similar features such as contact management, sales automation, and reporting tools, catering to businesses seeking CRM solutions.

  • Is Freshsales legit?

    Yes, Freshsales is a legitimate CRM software offered by Freshworks. It's known for its user-friendly interface and AI-powered insights. Numerous positive reviews highlight its excellent customer support and customizability. However, some users mention limitations with data export and API documentation.

  • How much does Freshsales cost?

    Freshsales offers a free plan, while paid plans start at $180 per month for Growth, $588 per month for Pro, and $948 per month for Enterprise. Add-ons like Freddy AI are also available, but pricing is not specified. A free trial is available.

  • Is Freshsales customer service good?

    Freshsales customer service receives positive feedback overall. Users appreciate the helpful and responsive support team, highlighting their quick resolutions and proactive assistance. However, some experienced inconsistencies depending on the support agent.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.