Freshsales vs Pipedrive

by Gralio Feb 03, 2025

Freshsales and Pipedrive are both strong CRM options for mid-sized businesses. Freshsales is a better choice for teams that need advanced features, AI insights, and integrated communication. Pipedrive is ideal for businesses prioritizing ease of use, affordability, and a straightforward sales process.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 5470 reviews and 60 websites, saving 1 day, 6 hours, 53 minutes of reading.

Freshsales

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Pipedrive

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About

Freshsales is a customer relationship management (CRM) software designed to help sales teams of all sizes. It offers a range of features, including contact management, sales pipeline management, and automation tools. Freshsales stands out with its user-friendly interface, AI-powered insights, and built-in communication channels. It promises to help businesses streamline their sales process, improve efficiency, and increase revenue. Freshsales is suitable for businesses of all sizes across various industries.

Pipedrive is a customer relationship management (CRM) tool designed to make sales teams more efficient. It helps businesses of all sizes track leads, manage deals, and analyze sales data. Pipedrive stands out for its ease of use and intuitive interface, making it simple for teams to get started quickly. It offers features like pipeline management, sales automation, and reporting to streamline the sales process and improve performance. The software aims to help close more deals and make more informed decisions with real-time insights and AI-powered recommendations.

Summary

Main difference

Freshsales offers a more comprehensive suite of features including AI-powered insights and built-in communication channels. Pipedrive focuses on ease of use and a streamlined sales process with a more affordable pricing structure.

Relative strengths of Freshsales (compared to Pipedrive)

Stronger automation capabilities with advanced workflows and templates.
AI-powered insights for lead scoring and deal predictions.
Built-in communication channels like email and phone within the platform.

Relative weaknesses of Freshsales (compared to Pipedrive)

More expensive than Pipedrive, especially for larger teams.
Can be slightly less intuitive to use than Pipedrive.
Limited data export options.

Who is using Freshsales and Pipedrive?

No data

Vlad Oleksiienko

Growth @ Reply.io

Who should use Freshsales VS. Pipedrive

Freshsales is a user-friendly CRM designed for sales teams seeking streamlined workflows and AI-powered insights. Users praise its intuitive interface and customizable features, while some note API documentation could be improved. Affordable pricing makes it attractive for small to medium businesses.

Pipedrive is a user-friendly CRM perfect for small to medium businesses looking to boost sales. Users love its intuitive interface and email management capabilities. However, some find the mobile app lacking and integrations limited. It's ideal for sales teams wanting to organize opportunities and improve efficiency.

Best for small to medium businesses.
Ideal for industries like E-commerce, Marketing & Advertising, Software, IT & Telecommunications, and Finance, Banking & Insurance.

Ideal for small to medium-sized businesses seeking enhanced sales efficiency.
A good fit for various industries, including Healthcare, Finance, and E-commerce.

Freshsales and Pipedrive features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Lead Management

Supported

Freshsales supports lead tracking, deal management, and sales process automation.

Supported

Pipedrive supports lead and deal management and automates sales processes.
Pipeline Management

Supported

Freshsales supports pipeline management, including visualization, deal tracking, and bottleneck identification.

Supported

Pipedrive supports visualizing sales process, tracking deals, and identifying bottlenecks.
Sales Automation

Supported

Freshsales automates tasks, tracks progress, and improves sales efficiency.

Supported

Pipedrive automates repetitive sales tasks, tracks progress, and improves sales efficiency.
CRM integration

Supported

Freshsales extensively supports integration with other CRM systems for lead management, sales automation, and data synchronization.

Supported

Pipedrive supports CRM integration for lead management, sales automation, and data synchronization through its extensive range of integrations and API capabilities.
Visual pipeline

Not supported

Freshsales does not offer a Kanban-style board for visualizing the sales pipeline.

Supported

Pipedrive supports the ability to visualize the sales pipeline in a Kanban-style board for easy monitoring of deal progress.
Sales performance reports

Supported

Freshsales allows generating reports on pipeline health, win rates, and sales cycle length.

Supported

Pipedrive supports the generation of sales performance reports that provide analysis on sales team performance, such as pipeline health, win rates, and sales cycle length.

Qualities

Value and Pricing Transparency

+0.55

Rather positive sentiment

-0.22

Neutral sentiment
Customer Service

+0.59

Rather positive sentiment

+0.21

Neutral sentiment
Ease of Use

+0.77

Strongly positive sentiment

+0.83

Strongly positive sentiment
Reliability and Performance

-0.17

Neutral sentiment

+0.53

Rather positive sentiment
Ease of Implementation

+0.43

Rather positive sentiment

+0.39

Rather positive sentiment
Scalability

+0

Neutral sentiment

-0.1

Neutral sentiment

Freshsales and Pipedrive Pricing

Freshdesk is a cloud-based customer support platform that offers a suite of tools designed to help businesses streamline their customer service operations. Freshdesk's pricing is based on a per-agent, per-month subscription model, with different plans offering varying features and levels of functionality. All paid plans come with a 14-day free trial.

Plans

User sentiment

Rather positive

+0.55

See full Pricing page

Pipedrive offers a tiered subscription model with four main pricing plans: Essential, Advanced, Professional, and Power. An Enterprise plan with custom pricing is also available. The platform offers various add-ons like LeadBooster, Web Visitors, Campaigns, Smart Docs, and Projects for enhanced functionality.

Plans

User sentiment

Neutral

-0.22

See full Pricing page

Freshsales and Pipedrive review insights

5470 reviews analysed from and

Users love

- Excellent customer support, frequently praised for responsiveness and helpfulness
- User-friendly interface, praised for its intuitive design and ease of use
- Customizable deal stages, fields, and other aspects allow for tailored workflows
- Affordable pricing, particularly for small businesses and startups
- Strong integration with other Freshworks products, such as Freshdesk and Freshcaller

Easy to use and intuitive.
Great for managing customer email interactions.
Simple and straightforward to use.
Excellent way to keep opportunities organized and customization is a bonus!

Users dislike

- The "Recent Conversations" tab wont show emails pertaining to that particular deal, but instead in general
- Data export is limited and does not include the option to download small selections of data
- API documentation is poor and the API itself can be confusing, especially in regards to updating contacts
- There is no built-in way to review all tasks for a group of individuals for a manager

The custom tags for the leads don’t transfer to deals.
Limited integration with platforms other than Facebook
The mobile app is underwhelming with limited functionality
When having too many stages in Pipedrive, it seems to compromise the view and I cannot see the full title of each stage.

Freshsales and Pipedrive Ratings

G2

4.5/5

(1185)
Glassdoor

3.8/5

(2301)

G2

4.3/5

(1877)
Capterra

4.5/5

(2418)
Glassdoor

3.6/5

(250)

Company health

Employee growth

11% increase in the last year

No change in the last year

Web traffic

No change in the last quarter

7% decrease in the last quarter

Financing

September 2019 - $484M

July 2018 - $90M

How do Freshsales' AI-powered insights compare to Pipedrive's reporting features?

Freshsales emphasizes AI-powered insights to provide predictive analytics and recommendations, while Pipedrive focuses on customizable reporting features that allow users to create detailed reports and dashboards based on their specific needs. Essentially, Freshsales leans towards predictive analysis, while Pipedrive offers more flexible reporting tools.

Which product offers a more intuitive interface for everyday sales tasks?

Pipedrive is likely to offer a more intuitive interface for everyday sales tasks. Its consistently higher "Ease of Use" scores, along with user reviews praising its simplicity and straightforwardness, suggest a smoother experience for common sales activities. While Freshsales also receives positive comments on its interface, Pipedrive's focus on ease of use makes it potentially more intuitive for daily sales operations.

What are the advantages of Freshsales?

Freshsales offers a user-friendly interface, AI-powered insights, and built-in communication channels. It also boasts strong integration with other Freshworks products. Users praise Freshsales for its excellent customer support and customizable deal stages and fields. Freshsales is generally more affordable than Pipedrive, especially for small businesses and startups.

What are the disadvantages of Freshsales?

Freshsales users report issues with the "Recent Conversations" tab not displaying emails related to specific deals. Data export is limited, lacking the ability to download selected data. The API documentation is considered poor and confusing, especially for contact updates. Finally, there's no built-in way for managers to review all tasks for a group of individuals.

Is Freshsales cheaper than Pipedrive?

Pipedrive's pricing starts at $14/month/user billed annually, while Freshsales offers a free plan and paid plans starting at $15/user/month billed annually. Therefore, Pipedrive can be cheaper than Freshsales depending on the chosen plan, but Freshsales also offers a free plan making it a more affordable option for some users.

Alternatives to Freshsales and Pipedrive

ActiveCampaign

ActiveCampaign is a marketing automation platform designed for businesses of all sizes. It helps you create personalized customer journeys across various channels like email, SMS, and ads. You can automate repetitive tasks, track customer behavior, and improve your marketing campaigns with its CRM and sales automation features. ActiveCampaign integrates with over 900 popular business tools and offers a wide range of pre-built templates and automation recipes to streamline your marketing efforts.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based customer relationship management (CRM) platform designed to help businesses of all sizes increase sales productivity. It offers a range of tools for managing contacts, tracking leads, forecasting sales, and analyzing sales data. Salesforce Sales Cloud stands out for its robust features, including AI-powered insights, automation capabilities, and integrations with other business applications. It can be customized for various industries, making it a flexible solution for managing customer interactions and driving sales growth.

CallRail

CallRail is a marketing platform designed to help businesses track the performance of their marketing efforts. It uses call tracking, form tracking, and conversation intelligence to show which campaigns are driving leads and sales. With reporting dashboards and integrations with popular marketing tools, CallRail aims to provide insights to optimize for better results. Primarily serving small to medium-sized businesses, it is a comprehensive tool for businesses looking to improve their marketing ROI.

Vtiger Sales

Vtiger Sales is a customer relationship management (CRM) tool that helps businesses streamline their sales processes and increase revenue. It offers a range of features, including lead management, sales automation, opportunity tracking, and performance reporting. Vtiger Sales is suitable for businesses of all sizes and aims to improve sales efficiency by automating tasks, centralizing customer data, and providing insights to close deals faster. Its user-friendly design and customizable features make it a popular choice for sales teams looking to improve productivity and drive growth.

Close is a CRM designed for small to medium-sized businesses, particularly focused on sales teams. It offers a unified platform for managing contacts, making calls, sending emails, and tracking deals, all within the same system. Close aims to simplify sales processes, automate tasks, and increase productivity. They offer transparent pricing, free data migration, and a 14-day free trial.

HubSpot Sales Hub

HubSpot Sales Hub is a sales software platform designed to help mid-sized and growing businesses streamline and automate their sales processes. It offers tools for managing contacts, tracking deals, sending emails, and analyzing sales performance. Its focus is on providing a user-friendly interface and a suite of integrated tools that work together seamlessly. HubSpot Sales Hub aims to improve sales efficiency, increase productivity, and drive revenue growth by providing a centralized system for managing all aspects of the sales pipeline.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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