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Pipedrive description
Pipedrive is a customer relationship management (CRM) tool designed to make sales teams more efficient. It helps businesses of all sizes track leads, manage deals, and analyze sales data. Pipedrive stands out for its ease of use and intuitive interface, making it simple for teams to get started quickly. It offers features like pipeline management, sales automation, and reporting to streamline the sales process and improve performance. The software aims to help close more deals and make more informed decisions with real-time insights and AI-powered recommendations.
Gralio opinion about Pipedrive
One of the top choices among CRMs. It is simple, effective, and easy to use. It helps businesses keep track of deals, manage customer emails, and organize sales opportunities. It has good customization options. While the mobile app and some integrations could be better, the overall experience is smooth and reliable. We also hear that Pipedrive also has a big AI update coming in Q2 2025 - we are looking forward to testing it.
Who is Pipedrive best for
The ideal customer for Pipedrive is a small business with a sales team looking for an easy-to-use CRM to improve their sales process. Users appreciate its intuitive interface and straightforward approach to managing opportunities. Pipedrive is particularly valuable for businesses that heavily rely on email communication with customers.
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Pipedrive caters to sales teams in small businesses striving for greater sales efficiency.
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The software is a good fit across various industries, including Healthcare, Finance, E-commerce, Retail, and more.
Pipedrive features
| Supported Pipedrive supports the ability to visualize the sales pipeline in a Kanban-style board for easy monitoring of deal progress. |
| Supported Pipedrive supports automatic lead routing based on predefined criteria such as company size, industry, geography, and product interest. |
| Supported Pipedrive supports the generation of sales performance reports that provide analysis on sales team performance, such as pipeline health, win rates, and sales cycle length. |
| Supported Pipedrive supports workflow automation to automate sales workflows and tasks, reducing manual effort and improving efficiency. |
| Supported Pipedrive can store contact information and their communication history. |
| Supported Pipedrive allows to create and automate email sequences. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Pipedrive reviews
We've summarised 4285 Pipedrive reviews (Pipedrive GetApp reviews, Pipedrive Software Advice reviews, Pipedrive Capterra reviews and Pipedrive G2 reviews) and summarised the main points below.
- Easy to use and intuitive.
- Great for managing customer email interactions.
- Simple and straightforward to use.
- Excellent way to keep opportunities organized and customization is a bonus!
- The custom tags for the leads don’t transfer to deals.
- Limited integration with platforms other than Facebook
- The mobile app is underwhelming with limited functionality
- When having too many stages in Pipedrive, it seems to compromise the view and I cannot see the full title of each stage.
Pipedrive pricing
The commentary is based on 398 reviews from Pipedrive Capterra reviews, Pipedrive G2 reviews, Pipedrive GetApp reviews and Pipedrive Software Advice reviews.
Pipedrive users praise its affordability for small businesses and startups, offering a good value proposition with essential CRM features. However, some express frustration with pricing for add-ons and advanced features locked behind higher-tier plans. Many feel basic plan limitations necessitate upgrades for essential functionality.
Users sentiment
See the Pipedrive pricing page.
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Pipedrive has a free trial.
Essential
Get organized, send and collect sales proposals, and process leads quickly. Includes lead, calendar and pipeline management, seamless data import and 200+ integrations.
Advanced
Have more of the sales tips easy to apply with email and automations. Includes all Essential Plan features plus full email sync and tracking, group emailing, open and click notifications.
Professional
Optimize performance with more customization and reporting. Includes all Advanced Plan features plus no more sales taxes, resistant and emailing.
Power
Empower larger teams with flexible collaboration and support. Includes all Professional Plan features plus project planning and delivery, and visibility into all account permissions.
Enterprise
Experience Pipedrive without limits Leave team peace of mind to us. Includes enhanced security preferences, unlimited custom fields and 100+ users.
Pipedrive alternatives
ActiveCampaign
More suitable for marketing automation through email, SMS, and CRM. It has more momentum and users say it's great for marketing automation and building customer journeys. However, some users find the user interface slow and glitchy.
HubSpot Sales Hub
More suitable for mid-sized and growing businesses.
Vtiger Sales
It is growing faster and users highlight its flexibility and seamless integrations. It is a better fit for small to medium businesses.
Freshsales
It's a better fit for companies focused on Finance, Banking & Insurance, E-commerce, Software, IT & Telecommunications or Marketing & Advertising. It has a more positive pricing sentiment. It is growing faster. Users praise the excellent customer support.
Nutshell
More suitable for users seeking integrated email marketing. Priced more competitively. Has more momentum. Customer support is rated higher.
Affinity
Better for relationship management in financial services. It is growing faster and has more momentum.
Pipedrive FAQ
What is Pipedrive and what does Pipedrive do?
Pipedrive is a sales-focused CRM platform designed to help small and medium businesses manage their sales pipeline more effectively. Its intuitive interface and features like deal tracking, pipeline management, and sales automation enable teams to close more deals. Pipedrive is known for its ease of use and visual sales pipeline, making it simple for teams to get started quickly.
How does Pipedrive integrate with other tools?
Pipedrive offers a variety of integrations with other tools, including popular marketing automation platforms, communication tools, and more. However, some users have noted that integrations can be limited compared to other platforms.
What the main competitors of Pipedrive?
Popular alternatives to Pipedrive include HubSpot Sales Hub, Freshsales, and ActiveCampaign. These CRMs offer a range of features for managing contacts, tracking deals, and improving sales efficiency.
Is Pipedrive legit?
Yes, Pipedrive is a legitimate and safe software. It's a well-known CRM used by many businesses to manage sales and improve efficiency. Pipedrive is highly rated for its ease of use.
How much does Pipedrive cost?
Pipedrive's pricing plans start at $14 per month for the Essential plan. They offer several plans to choose from, including Advanced, Professional, and Power, with the option for an Enterprise plan with custom pricing for larger teams seeking a comprehensive sales CRM solution.
Is Pipedrive customer service good?
Based on the reviews, Pipedrive's customer service receives mixed feedback. While many users praise the responsiveness and helpfulness of the support team, some have experienced slow response times and unhelpful support interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.