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Capsule CRM description
Capsule CRM is a simple and easy-to-use customer relationship management tool designed for small and medium-sized businesses. It helps you manage your contacts, track sales, automate workflows, and gain insights from your customer data. Capsule CRM integrates with popular business tools and offers a user-friendly way to manage your customer interactions in one central location.
Who is Capsule CRM best for
Capsule CRM is an ideal choice for small to medium-sized businesses in professional services, software, or IT seeking a user-friendly and budget-friendly CRM. Users praise its intuitive interface and robust filtering tools. However, potential users should consider the limited API customization options.
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Ideal for small to medium-sized businesses.
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A good fit for professional services, software, or IT companies.
Capsule CRM features
| Supported Capsule CRM offers a Kanban board for visualizing sales pipelines. |
| Supported Capsule CRM supports managing companies and their related contacts, deals and activities. |
| Supported Capsule CRM can store contact information, details and their communication history. |
| Supported Capsule CRM allows users to track sales deals from lead to close. |
| Supported Capsule CRM allows creating and assigning tasks to team members. |
| Supported Capsule CRM offers workflow automation to streamline sales processes and reduce manual effort. |
| Supported Capsule CRM can generate reports on pipeline health, win rates and sales cycle. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Capsule CRM reviews
We've summarised 331 Capsule CRM reviews (Capsule CRM TrustPilot reviews and Capsule CRM G2 reviews) and summarised the main points below.
- User-friendly interface praised by many users
- Flexible setup with customizable fields and sales pipelines
- Powerful filtering tools for generating target lists
- Responsive and helpful customer support
- Lack of fully customizable APIs
- Inability to add images in notes and histories
- Limited email template options on the free plan
- Google Calendar integration is unreliable
Capsule CRM pricing
The commentary is based on 55 reviews from Capsule CRM G2 reviews and Capsule CRM TrustPilot reviews.
Capsule CRM is praised by users for its affordability and flexibility, particularly for small to medium businesses. The per-user pricing model is considered cost-effective for smaller teams but can become expensive at scale. Many users highlight the excellent value for money, especially with the free plan offering a robust feature set.
Users sentiment
See the Capsule CRM pricing page.
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Capsule CRM has a free plan.
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Capsule CRM has a free trial.
Starter
Includes 30,000 contacts, email templates, AI-powered email assistant, shared mailbox, basic reporting, and premium integrations.
Growth
Includes 60,000 contacts, workflow automation, advanced sales reporting, multiple sales pipelines, project management, team and access controls, and business enrichment.
Advanced
Includes 120,000 contacts, multiple project boards, and contact enrichment.
Ultimate
Includes 240,000 contacts, dedicated account manager, custom training, and ongoing priority support.
Capsule CRM alternatives
HubSpot Sales Hub
Better fit for a wider range of industries and company sizes. The pricing sentiment is more negative.
HubSpot Marketing Hub
More suitable for a wider range of industries and company sizes. It's a better option if you need marketing automation and SEO optimization. Keep in mind price transparency is perceived as less favorable.
SalesJunction
Better for companies looking for a simpler CRM experience without advanced features.
Salesloft
Better for larger companies. More suitable for a wider range of industries. Pricier, but users say it offers a good value for the price.
ActiveCampaign
More focused on marketing automation and attracting new customers. It has a broader industry application and caters to a wider range of business sizes. However, Capsule CRM might be a better option due to the pricing and ease of use.
Bixpand.com
More focused on providing a free CRM experience. It's a much better fit for small to medium businesses but not suitable for enterprises. It has more momentum with significantly faster employee growth.
Capsule CRM FAQ
What is Capsule CRM and what does Capsule CRM do?
Capsule CRM is a cloud-based CRM designed for small to medium-sized businesses. It offers contact management, sales tracking, workflow automation, and integrations with popular business tools. Capsule CRM is known for its user-friendly interface and affordability, making it a popular choice for businesses seeking a simple yet effective CRM solution.
How does Capsule CRM integrate with other tools?
Capsule CRM integrates with popular business tools using its Zapier integration and RESTful API. This allows for connections with numerous apps, including Gmail, Mailchimp, and Zendesk.
What the main competitors of Capsule CRM?
Some of the top Capsule CRM competitors include HubSpot Sales Hub, SalesJunction, and ActiveCampaign. These alternatives offer a range of features and price points for small to medium-sized businesses.
Is Capsule CRM legit?
Capsule CRM is a legitimate and safe CRM solution. With generally positive reviews, users highlight its user-friendly interface and flexible setup. It's a particularly good choice for small to medium-sized businesses seeking an affordable and easy-to-use CRM.
How much does Capsule CRM cost?
Capsule CRM's pricing includes a Free plan and paid plans starting at $18/month for the Starter plan. They offer Growth, Advanced, and Ultimate plans, each with more features and contacts. A 14-day free trial is available.
Is Capsule CRM customer service good?
Capsule CRM receives positive feedback for its customer service. Users highlight the responsiveness and helpfulness of the support team, making it a strong point for the software.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.