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Capsule CRM

Last updated on

Company health

Employee growth
22% increase in the last year
Web traffic
3% increase in the last quarter

Reviews

G2
4.7/5
(291)
TrustPilot
4.6/5
(40)

Capsule CRM description

Capsule CRM is a simple and easy-to-use customer relationship management tool designed for small and medium-sized businesses. It helps you manage your contacts, track sales, automate workflows, and gain insights from your customer data. Capsule CRM integrates with popular business tools and offers a user-friendly way to manage your customer interactions in one central location.


Who is Capsule CRM best for

Capsule CRM is an ideal choice for small to medium-sized businesses in professional services, software, or IT seeking a user-friendly and budget-friendly CRM. Users praise its intuitive interface and robust filtering tools. However, potential users should consider the limited API customization options.

  • Ideal for small to medium-sized businesses.

  • A good fit for professional services, software, or IT companies.


Capsule CRM features

Type in the name of the feature or in your own words tell us what you need
Supported

Capsule CRM offers a Kanban board for visualizing sales pipelines.

Supported

Capsule CRM supports managing companies and their related contacts, deals and activities.

Supported

Capsule CRM can store contact information, details and their communication history.

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Capsule CRM allows users to track sales deals from lead to close.

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Capsule CRM allows creating and assigning tasks to team members.

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Capsule CRM offers workflow automation to streamline sales processes and reduce manual effort.

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Capsule CRM can generate reports on pipeline health, win rates and sales cycle.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.54

Customer Service

Strongly positive
+0.96

Ease of Use

Strongly positive
+0.96

Reliability and Performance

Strongly positive
+0.86

Ease of Implementation

Strongly positive
+0.85

Scalability

Rather positive
+0.38

Capsule CRM reviews

We've summarised 331 Capsule CRM reviews (Capsule CRM TrustPilot reviews and Capsule CRM G2 reviews) and summarised the main points below.

Pros of Capsule CRM
  • User-friendly interface praised by many users
  • Flexible setup with customizable fields and sales pipelines
  • Powerful filtering tools for generating target lists
  • Responsive and helpful customer support
Cons of Capsule CRM
  • Lack of fully customizable APIs
  • Inability to add images in notes and histories
  • Limited email template options on the free plan
  • Google Calendar integration is unreliable

Capsule CRM pricing

The commentary is based on 55 reviews from Capsule CRM G2 reviews and Capsule CRM TrustPilot reviews.

Capsule CRM is praised by users for its affordability and flexibility, particularly for small to medium businesses. The per-user pricing model is considered cost-effective for smaller teams but can become expensive at scale. Many users highlight the excellent value for money, especially with the free plan offering a robust feature set.

Users sentiment

Rather positive
+0.54

See the Capsule CRM pricing page.

  • Capsule CRM has a free plan.

  • Capsule CRM has a free trial.

Starter

$18/month (billed annually)

Includes 30,000 contacts, email templates, AI-powered email assistant, shared mailbox, basic reporting, and premium integrations.

Growth

$36/month (billed annually)

Includes 60,000 contacts, workflow automation, advanced sales reporting, multiple sales pipelines, project management, team and access controls, and business enrichment.

Advanced

$54/month (billed annually)

Includes 120,000 contacts, multiple project boards, and contact enrichment.

Ultimate

$72/month (billed annually)

Includes 240,000 contacts, dedicated account manager, custom training, and ongoing priority support.


Capsule CRM alternatives

  • Logo of Salesloft
    Salesloft
    Better for larger companies. More suitable for a wider range of industries. Pricier, but users say it offers a good value for the price.
  • Logo of ActiveCampaign
    ActiveCampaign
    More focused on marketing automation and attracting new customers. It has a broader industry application and caters to a wider range of business sizes. However, Capsule CRM might be a better option due to the pricing and ease of use.

  • Capsule CRM FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.