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Common Room description
Common Room is a customer intelligence platform that helps businesses understand their customers better and improve their go-to-market strategy. It collects data from various sources like websites, product usage, and social media to identify potential buyers and track their interactions. This data is then used to generate insights and automate personalized outreach, helping sales and marketing teams work more efficiently. Common Room is designed for SaaS and AI companies and integrates with popular tools like Slack and Salesforce.
Who is using Common Room?
Who is Common Room best for
Common Room is a customer intelligence platform that helps businesses understand their customers and improve their go-to-market strategies. It offers real-time insights, sales workflow automation, and extensive integrations. Users praise its data aggregation capabilities and customer support but note that pricing can be high and navigation could be improved.
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Best for small to mid-sized businesses.
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Ideal for SaaS and AI companies.
Common Room features
| Supported Common Room identifies buying intent from various signals, including website visits. |
| Supported Common Room integrates with various platforms, including key business sources and community platforms, using native integrations and Zapier. |
| Supported Common Room provides real-time insights into community behavior, including website activity and sentiment analysis. |
| Supported Common Room automates sales tasks and integrates with CRM systems like Salesforce. |
| Supported Common Room offers a centralized hub for managing leads with unified prospect information and interaction tracking. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Common Room reviews
We've summarised 44 Common Room reviews (Common Room G2 reviews) and summarised the main points below.
- Aggregates data from various sources, providing a unified view of community members and their interactions.
- Offers powerful insights and analytics to understand community health, identify trends, and track key metrics.
- Enables personalized outreach and automation through integrations like Slack and HubSpot.
- Excellent customer support, praised for responsiveness and helpfulness.
- Helps demonstrate the ROI of community building efforts with clear, data-driven insights.
- Common Room can be expensive, especially for smaller companies or communities.
- Navigation and UI can be improved for better intuitiveness and user experience.
- Data enrichment needs improvement, with occasional inaccuracies and outdated information.
- Limited customization for reports and data export functionality.
- Some users find the data handling regarding "community member" definition unclear.
Common Room pricing
The commentary is based on 9 reviews from Common Room G2 reviews.
Common Room's pricing is considered a worthwhile investment for its robust features and valuable insights, though some reviewers find the tiered structure somewhat expensive and limiting in seat flexibility, especially for smaller communities. Despite the cost, many users feel the comprehensive platform justifies the price.
Users sentiment
See the Common Room pricing page.
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Common Room has a free trial.
Starter
This plan includes up to 35k contacts, 2 seats, select integrations, unlimited alerts, workflows and segments, and ticketed support.
Team
This plan includes up to 100k contacts, 3 seats, select integrations, unlimited alerts, workflows and segments, and ticketed support.
Enterprise
This plan includes 200k contacts, up to 10 seats, comprehensive integrations, unlimited alerts, workflows and segments, and dedicated support.
Common Room alternatives
HubSpot Marketing HubBetter for larger organizations and a wider range of industries. More established, with significantly more reviews and user feedback. HubSpot Marketing Hub is growing faster in terms of website traffic. A more popular Common Room alternative and competitor.Read more
SalesmachineMore focused on B2B SaaS customer conversion, adoption, and retention. Has less momentum based on employee growth.Read more
HubSpot Sales HubBetter for larger organizations. A broader industry fit as a Common Room alternative. More user-friendly and has more reviews.Read more
ActiveCampaignBetter fit for small to medium businesses and diverse industries. A Common Room alternative with broader marketing automation and sales features. Has more momentum but lower rated by users.Read more
Salesforce Sales CloudBetter for enterprise companies. Wider industry applicability. Has more momentum based on website traffic. More established, with more user reviews and lower pricing.Read more
KeyplayBetter for identifying ideal customer profiles. Easier to implement and use. More affordable pricing with a free plan available. A Common Room competitor and alternative, it is growing slower and more suitable for small to medium businesses.Read more
Common Room FAQ
What is Common Room and what does Common Room do?
Common Room is a customer intelligence platform that helps businesses deeply understand their customers and enhance go-to-market strategies. It gathers data from various sources to identify potential buyers, track interactions, and generate valuable insights. This data-driven approach empowers sales and marketing teams to automate personalized outreach and work more efficiently.
How does Common Room integrate with other tools?
Common Room integrates with various platforms using native integrations and Zapier. It connects with crucial business tools and community platforms, including Slack and Salesforce, to streamline workflows and centralize customer data.
What the main competitors of Common Room?
Alternatives to Common Room include HubSpot Marketing Hub, Salesmachine, and ActiveCampaign. These platforms offer similar features for community engagement and customer data analysis. For sales-focused solutions, consider HubSpot Sales Hub, Salesforce Sales Cloud, or Keyplay.
Is Common Room legit?
Yes, Common Room is a legitimate customer intelligence platform. It's known for aggregating data from various sources to provide a unified view of customer interactions. However, some users find it expensive and its navigation could be improved.
How much does Common Room cost?
Common Room pricing starts at $625/month for the Starter plan (35k contacts and 2 seats). The Team plan is $1,667/month (100k contacts and 3 seats). Enterprise plan pricing is custom. A free trial is available. Is Common Room worth it? Contact them for custom pricing and to see if it fits your needs.
Is Common Room customer service good?
Common Room's customer service is highly regarded. Users consistently praise the support team's responsiveness and helpfulness, describing them as knowledgeable, supportive, and quick to resolve issues. This positive feedback suggests a strong commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.