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Company health
Salesmachine description
Salesmachine is a customer intelligence platform designed to help B2B SaaS companies increase revenue. It provides insights into product usage and customer behavior, allowing teams to identify and prioritize actions that improve customer conversion, adoption, and retention. Features include customer profiling, automated workflows, and real-time notifications. Salesmachine integrates with popular CRM, marketing automation, and customer support platforms.
Who is Salesmachine best for
Salesmachine is a customer intelligence platform designed for B2B SaaS companies looking to boost revenue through data-driven insights. Users praise its automated playbooks, granular customer activity tracking, and clear health overviews. However, some have noted bugs, filtering issues, and limited historical data views. Ideal for small to mid-sized SaaS businesses seeking improved customer conversion, adoption, and retention.
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Best for small to mid-sized B2B SaaS companies.
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No specific industry fit identified.
Salesmachine features
| Supported Salesmachine aggregates customer data from various sources into a single view, providing a 360-degree understanding of each customer. |
| Supported Salesmachine's health scores provide insights into customer health and potential risks, enabling proactive intervention. |
| Supported Salesmachine allows users to create tailored dashboards to monitor and analyze important customer data. |
| Supported Salesmachine sends real-time alerts via email and Slack to keep users informed about critical customer activities. |
| Supported Salesmachine centralizes customer communications in a single location, streamlining customer interactions and support. |
| Supported Salesmachine seamlessly integrates with popular platforms through a no-code approach. |
| Supported Salesmachine provides detailed product usage data, offering insights into user behavior at individual and account levels. |
Salesmachine reviews
- Automated playbooks and workflows save time and improve customer onboarding.
- Granular customer activity tracking and insights.
- Customer profiling and segmentation for targeted actions.
- Clear overview of customer health and potential issues.
- Excellent and responsive customer support.
- Bugs and glitches impacting reliability and user trust.
- Filtering issues in Inbox, especially with playbooks.
- Limited historical data view (only last 12 months).
- Inaccurate data and reporting issues.
- Limited customization for reports and dashboards.
Salesmachine pricing
Users sentiment
See the Salesmachine pricing page.
Salesmachine alternatives
CustifyBetter fit for companies of all sizes. More suitable for Finance, Banking & Insurance, E-commerce, Education, Hospitality & Tourism, Transportation & Logistics, Media & Entertainment, Software, IT & Telecommunications, Marketing & Advertising, and Professional Services. Caters to a wider range of SaaS businesses.Read more
Common RoomBetter for understanding customer behavior and go-to-market strategy improvement. Geared towards SaaS and AI companies, especially those with product-led growth. Has strong customer support and community engagement features. Common Room is growing faster than Salesmachine. A Salesmachine competitor and alternative.Read more
ZapScaleBetter fit for Software, IT & Telecommunications and Retail. Known for ease of use and fast implementation. More positive pricing sentiment and offers transparent pricing plans. Has more momentum.Read more
Gainsight Customer SuccessBetter fit for medium and enterprise companies. More suitable for the software and IT industry. Rated 4.4/5 stars on G2. Users appreciate the centralized dashboards and integrations, but dislike the complexity and slow performance. Pricier.Read more
AlongBetter for managing complex B2B sales and improving buyer experience. Focuses on deal collaboration and streamlining the sales process.Read more
VitallyBetter fit for mid-market and enterprise companies. More suitable for software companies but less so for retail and media businesses. Has publicly available reviews and ratings. Is growing faster.Read more
Salesmachine FAQ
What is Salesmachine and what does Salesmachine do?
Salesmachine is a customer intelligence platform for B2B SaaS companies. It helps increase revenue by providing product usage insights, enabling customer behavior analysis, and automating workflows to improve conversion, adoption, and retention. It offers customer health tracking, alerts, and integrates with popular business tools.
How does Salesmachine integrate with other tools?
Salesmachine integrates with popular CRM, marketing automation, and customer support platforms. This allows for streamlined workflows and a centralized view of customer data. It helps B2B SaaS companies leverage their existing tools to improve customer success.
What the main competitors of Salesmachine?
Top alternatives to Salesmachine include Custify, Common Room, and ZapScale. These platforms offer similar functionalities such as customer health tracking, automated workflows, and integrations with popular business tools, catering to B2B SaaS companies seeking to enhance customer success and revenue growth.
Is Salesmachine legit?
Yes, Salesmachine is a legitimate customer intelligence platform. It helps B2B SaaS companies improve revenue by tracking product usage and customer behavior. However, some users have reported bugs, filtering issues, and limited historical data views.
How much does Salesmachine cost?
I couldn't find pricing details for Salesmachine. For the most current pricing information, it's best to visit their website or contact their sales team directly. This will allow you to determine if the product is worth the investment for your specific needs.
Is Salesmachine customer service good?
Customer reviews of Salesmachine's support are mixed. While some users highlight the excellent and responsive customer support team, others mention difficulty reaching the support team. However, one user experiencing data flow issues reported the Salesmachine team was helpful throughout the process.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.