Last updated on
Company health
Ratings
ZapScale description
ZapScale is a customer success platform designed for B2B SaaS companies. It pulls data from your existing tools to give you a complete view of your customer's health and predict potential churn. ZapScale offers automated workflows, pre-built playbooks, and easy task management to help your team improve productivity and focus on customer satisfaction. This platform is known for its ease of use and fast implementation.
Who is ZapScale best for
ZapScale is a customer success platform for B2B SaaS companies seeking to reduce churn and boost revenue. It offers automated workflows, pre-built playbooks, and easy task management. Users praise its easy implementation and centralized customer data tracking but note the lack of NPS/CSAT surveys and a mobile app. ZapScale is praised for transparent pricing that scales with customer count, making it ideal for growing businesses.
-
Best for small to mid-sized B2B SaaS companies.
-
Ideal for software and IT businesses.
ZapScale features
| Supported ZapScale supports customer health tracking with metrics, AI scoring, and a success platform. |
| Supported ZapScale supports automated workflows triggered by customer health scores using playbooks, not Success Plays. |
| Supported ZapScale tracks customer health scores over time, offering historical data retention and trend analytics. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ZapScale reviews
We've summarised 92 ZapScale reviews (ZapScale Capterra reviews and ZapScale G2 reviews) and summarised the main points below.
- Easy implementation and fast onboarding.
- Pre-built KPIs and playbooks for efficient configuration.
- Centralized customer data and health tracking.
- Automated workflows and task management.
- Proactive customer engagement and churn prediction.
- Lack of NPS/CSAT survey functionality.
- Limited email campaign features.
- No mobile app.
- Absence of a customer portal.
ZapScale pricing
The commentary is based on 5 reviews from ZapScale G2 reviews.
ZapScale is praised for its price-competitiveness and affordability, especially for early-stage startups. Users highlight its exceptional value, delivering a high return on investment (ROI) quickly. It's considered a feature-rich platform offering comprehensive functionality at all pricing tiers.
Users sentiment
See the ZapScale pricing page.
Startup Plan
Includes customer segmentation, pre-built KPIs and playbooks, product usage tracking, 10 feature usage tracking, 2 app integrations, and 90 days data retention.
Growth Plan
Includes all Startup Plan features plus custom KPIs and playbooks, product outcome tracking, unlimited feature usage tracking, unlimited integrations, 3 customer campaigns and 2 surveys, 3 years data retention, and pooled CS.
Enterprise Plan
Includes all Growth Plan features plus unlimited campaigns and surveys, custom app integration, automated upsell opportunity creation, unlimited data retention, and a dedicated SPOC.
ZapScale alternatives
TotangoBetter for larger businesses. Has more customizable engagement programs. Is declining in popularity. Users report slow performance and difficult reporting. Lacks email integration.Read more
SkalinHas less momentum. Lacks pre-built playbooks. No customer churn prediction features.Read more
Gainsight Customer SuccessBetter suited for larger enterprises. More complex setup and administration. Negative pricing sentiment. Users report it can be slow and has a steep learning curve. Lacks NPS/CSAT survey functionality. Gainsight Customer Success alternative.Read more
ChurnZeroBetter suited for a wider range of industries, including Healthcare, Education, and Marketing. Has slower momentum based on website traffic and employee growth. Some users mention lacking customization options.Read more
SmartKarrot CSHas less momentum. Data accuracy issues and bugs have been reported. Lacks pre-built training content and integrations.Read more
AlongBetter for managing B2B sales and deals, improving buyer experience. Focuses on sales teams, providing a collaborative workspace for reps and clients.Read more
ZapScale FAQ
What is ZapScale and what does ZapScale do?
ZapScale is a customer success platform for B2B SaaS companies. It integrates with existing tools to provide a comprehensive view of customer health, predict churn, and automate workflows using pre-built playbooks and easy task management. This facilitates improved team productivity and customer satisfaction.
How does ZapScale integrate with other tools?
ZapScale integrates with your existing tools to provide a centralized view of customer health. It offers native integrations, enabling automated workflows and data synchronization for proactive customer success management. This streamlines processes and enhances customer satisfaction.
What the main competitors of ZapScale?
Top alternatives to ZapScale include Totango, ChurnZero, Gainsight Customer Success, Custify, and SmartKarrot. These platforms offer similar functionalities, such as customer health scoring, automated workflows, and churn prediction. Consider these alternatives if you need specific features or different pricing structures.
Is ZapScale legit?
Yes, ZapScale is a legitimate customer success platform. Positive reviews highlight its easy implementation, pre-built playbooks, and effective customer health tracking. It appears to be safe and effective for B2B SaaS companies seeking improved customer satisfaction and reduced churn.
How much does ZapScale cost?
ZapScale's Startup plan is $500/month, and the Growth plan is $2000/month. The Enterprise plan has custom pricing based on your specific needs. Is ZapScale worth it? It depends on your business size and required features for customer success.
Is ZapScale customer service good?
ZapScale's customer service is highly regarded by users, who praise the team's responsiveness, helpfulness, and proactive approach. Users mention quick response times, clear explanations, and a genuine dedication to customer success. The ZapScale team is also praised for its flexibility and willingness to listen to customer needs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.