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Velaris description
Velaris is a customer success platform designed for proactive customer success management. It offers a single platform to manage customer data, automate tasks, and improve collaboration. With features like AI-powered analytics, customizable health scores, and a drag-and-drop automation builder, Velaris aims to streamline customer success operations and provide valuable insights. The platform focuses on providing tools for customer success teams to proactively manage customer relationships, reduce churn, and drive growth.
Who is Velaris best for
Velaris is a customer success platform ideal for small to medium-sized businesses with dedicated customer success teams. It excels in providing proactive customer management, customizable health scores, and robust reporting. Users praise its excellent customer support and powerful analytics but note the initial setup can be challenging. If you're seeking a solution to streamline your customer success operations, Velaris may be a good fit.
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Best for small to medium-sized businesses.
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Suitable for businesses with dedicated customer success teams.
Velaris features
| Supported Velaris supports custom health scores based on various metrics. |
| Supported Velaris supports automated workflows triggered by customer events like inactivity. |
| Supported Clients can log in to a dedicated space called Customer Portal. |
| Supported Users can define custom health scores based on various criteria and assign weights to each metric. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Velaris reviews
We've summarised 66 Velaris reviews (Velaris G2 reviews) and summarised the main points below.
- Excellent customer support, praised for responsiveness and helpfulness.
- Powerful reporting and analytics features providing valuable insights.
- Highly customizable platform, adaptable to different business models and workflows.
- Strong automation capabilities, streamlining customer success processes.
- Intuitive and user-friendly interface, easy to navigate after the initial learning curve.
- Difficult initial setup, taking up to three weeks to complete.
- Overwhelming interface, especially for new users due to the numerous features.
- Some minor bugs and glitches, particularly during initial use.
- Lack of a ticketing system.
- Limited UI customization options, requiring ad-hoc solutions for dashboard modifications.
Velaris pricing
Users sentiment
See the Velaris pricing page.
Velaris alternatives
TotangoBetter suited for larger SaaS businesses. Easier to set up and use. Has more momentum. Reports of slower performance and some integrations require manual work.Read more
Gainsight Customer SuccessBetter suited for larger enterprises. More difficult initial setup and steeper learning curve. Slower performance with large datasets. Gainsight Customer Success alternative.Read more
VitallyBetter fit for companies of all sizes across most industries. Has publicly available user ratings. Growing slower than Velaris. A Velaris competitor and alternative.Read more
CustifyBetter fit for companies in finance, ecommerce, education, hospitality, transportation, media, marketing and professional services. Has slower momentum. Users report a less intuitive interface and delayed emails. Velaris alternative; Custify competitor.Read more
AlongBetter for sales teams focused on deal management and buyer experience. G2 ratings are very positive. Easier initial setup and strong customer support. More suitable for B2B SaaS sales.Read more
Velaris FAQ
What is Velaris and what does Velaris do?
Velaris is a customer success platform built for proactive customer management. It offers a centralized platform for managing customer data, automating tasks, and enhancing team collaboration. With AI-powered analytics and customizable health scores, Velaris helps reduce churn and drive growth. It's best suited for businesses with dedicated customer success teams.
How does Velaris integrate with other tools?
There is no information available regarding specific integrations for Velaris. However, it's designed for proactive customer success management, offering a single platform to manage customer data, automate tasks, and improve collaboration.
What the main competitors of Velaris?
Top alternatives to Velaris include Totango, Skalin, and ZapScale. These customer success platforms offer similar features like customer health tracking, automated workflows, and integrations with existing business tools. They are suitable for B2B SaaS companies and aim to improve customer retention and growth.
Is Velaris legit?
Yes, Velaris is a legitimate customer success platform. G2 reviews rate it 4.7/5, praising its excellent customer support, powerful analytics, and customizability. Users also highlight its automation capabilities and intuitive interface as key strengths, indicating the platform is safe and reliable for customer success operations.
How much does Velaris cost?
Velaris pricing is not publicly available. Contact the vendor directly to discuss pricing details and determine if Velaris product is worth the investment for your needs.
Is Velaris customer service good?
Velaris consistently receives positive feedback for its customer support. Users describe the support team as responsive, helpful, and knowledgeable, going above and beyond to resolve issues and ensure successful onboarding. While minor bugs have been reported, they are typically addressed quickly and efficiently.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.