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Totango description
Totango is a customer success platform designed for large and growing businesses. It helps you track and improve customer health scores, predict churn, and increase revenue from existing customers. Features include customizable engagement programs, AI-powered insights, and integrations with popular business tools. Totango is known for its ease of use and fast setup, making it suitable for businesses seeking a quick return on their investment.
Who is Totango best for
We find that Totango is a solid choice for larger SaaS businesses focused on reducing churn and improving customer success. Users appreciate its customizable features and task automation. However, some have noted concerns about slow performance and the need for better email integration.
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Perfect for large enterprises (1001+ employees) seeking a robust customer success platform to manage complex customer relationships.
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Great for Professional Services companies aiming to improve customer retention, automate processes, and deliver value at scale with tailored solutions.
Totango features
Supported Manage complex customers: Totango allows users to manage complex customers, including multi-product businesses, account hierarchies, and health models. |
Supported Know your customers inside and out: Totango enables users to connect customer data streams for accurate, real-time customer context. |
Supported Stay agile as you grow: Totango helps users stay agile as they grow by quickly implementing pre-built frameworks embedded with workflows, content, and more. |
Supported Automate processes and deliver value: Totango helps users automate processes and deliver value at scale by using digital programs that complement human engagement and high-touch models. |
Supported Enhance customer engagement: Totango enables users to enhance customer engagement by engaging customers when and where it matters to ensure the best experience. |
Supported Uncover critical insights: Totango helps users uncover critical insights into their financial health, team performance, trends and patterns, and enables stakeholders to communicate easily with them. |
Supported SuccessPlays: SuccessPlays: prescriptive, outcome-driven plays aligned to the customer journey to drive adoption, expansion and renewal |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Totango reviews
We've summarised 970 Totango reviews (Totango Software Advice reviews, Totango GetApp reviews, Totango TrustPilot reviews, Totango Capterra reviews and Totango G2 reviews) and summarised the main points below.
- SuccessBlocs are praised for customer journey management.
- Easy-to-use and intuitive user interface.
- Highly customizable to user and business needs.
- Effective for task management and automation.
- Provides a clear view of customer health.
- Slow performance and occasional lags are reported.
- Lacks a proper email integration; manual interaction is needed.
- Tiered support based on ARR; lower ARR may get lower priority.
- Difficult point-in-time reporting without customizations.
Totango pricing
The commentary is based on 35 reviews from Totango Capterra reviews, Totango G2 reviews and Totango Software Advice reviews.
We find that Totango's pricing is a common concern. While some users find it affordable and a good value, particularly the free version, others find it expensive, especially with additional charges for features like email campaigns. Negotiations and account management have also been mentioned as points of contention regarding pricing.
Users sentiment
See the Totango pricing page.
Totango alternatives
VelarisProactive customer success platform. Automates tasks, improves collaboration, reduces churn.Read more
Totango FAQ
We find Totango to be a helpful customer success platform for larger businesses seeking to boost customer retention and revenue. It offers valuable features like health score tracking, churn prediction, and engagement programs. However, we've also noted some concerns about performance, pricing transparency, and customer support based on user feedback.
What is Totango and what does Totango do?
We find Totango to be a helpful customer success platform for larger businesses seeking to boost customer retention and revenue. It offers valuable features like health score tracking, churn prediction, and engagement programs. However, we've also noted some concerns about performance, pricing transparency, and customer support based on user feedback.
Totango integrates with popular business tools, allowing for a streamlined data flow. It connects with various CRM, marketing automation, and product usage tracking systems. This helps create a comprehensive view of your customer data within Totango.
How does Totango integrate with other tools?
Totango integrates with popular business tools, allowing for a streamlined data flow. It connects with various CRM, marketing automation, and product usage tracking systems. This helps create a comprehensive view of your customer data within Totango.
We find that Totango's main competitors include ChurnZero, ClientSuccess, Custify, and Gainsight. These platforms offer similar customer success functionalities, catering to various business sizes and needs.
What the main competitors of Totango?
We find that Totango's main competitors include ChurnZero, ClientSuccess, Custify, and Gainsight. These platforms offer similar customer success functionalities, catering to various business sizes and needs.
We find that Totango is a legitimate customer success platform. However, user reviews mention some performance issues and a lack of email integration. We've also observed negative trends in their website traffic and employee growth.
Is Totango legit?
We find that Totango is a legitimate customer success platform. However, user reviews mention some performance issues and a lack of email integration. We've also observed negative trends in their website traffic and employee growth.
Totango offers three products: Totango Customer Success Platform, Unison Customer Intelligence Engine, and Catalyst Customer Growth Platform. Each product has different tiers, but pricing is not publicly available. You'll need to contact their sales team for a quote.
How much does Totango cost?
Totango offers three products: Totango Customer Success Platform, Unison Customer Intelligence Engine, and Catalyst Customer Growth Platform. Each product has different tiers, but pricing is not publicly available. You'll need to contact their sales team for a quote.
We find that Totango's customer support receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others have expressed frustration with slow response times and unhelpful support interactions.
Is Totango customer service good?
We find that Totango's customer support receives mixed reviews. While some users praise the helpfulness and responsiveness of the support team, others have expressed frustration with slow response times and unhelpful support interactions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.