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Totango description
Totango is a customer success platform designed for large and growing businesses. It helps you track and improve customer health scores, predict churn, and increase revenue from existing customers. Features include customizable engagement programs, AI-powered insights, and integrations with popular business tools. Totango is known for its ease of use and fast setup, making it suitable for businesses seeking a quick return on their investment.
Who is Totango best for
Totango is a customer success platform best suited for large and growing SaaS companies, particularly in the software, IT, and telecommunications industries. Users praise its customizable dashboards, customer journey management capabilities (SuccessBlocs), and clear overview of customer health. However, some users have reported slow performance, lack of proper email integration, and difficulties with point-in-time reporting.
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Best for medium-sized businesses and large enterprises.
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Ideal for software, IT, and telecommunications companies.
Totango features
| Supported Totango supports customer health tracking with customizable metrics like product usage and support tickets. |
| Supported Totango allows creating custom dashboards with widgets and visualizations. |
| Supported Health alerts can be set up using automated workflows. |
| Supported Totango offers personalized messaging, product promotion support, and customer engagement tools. |
| Supported Totango supports segmenting customers based on health scores. |
| Supported Totango supports custom health scores based on various criteria, including custom metrics and profiles. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Totango reviews
We've summarised 962 Totango reviews (Totango Software Advice reviews, Totango GetApp reviews, Totango TrustPilot reviews, Totango Capterra reviews and Totango G2 reviews) and summarised the main points below.
- SuccessBlocs are praised for customer journey management.
- Easy-to-use and intuitive user interface.
- Highly customizable to user and business needs.
- Effective for task management and automation.
- Provides a clear view of customer health.
- Slow performance and occasional lags are reported.
- Lacks a proper email integration; manual interaction is needed.
- Tiered support based on ARR; lower ARR may get lower priority.
- Difficult point-in-time reporting without customizations.
Totango pricing
The commentary is based on 35 reviews from Totango Capterra reviews, Totango G2 reviews and Totango Software Advice reviews.
Totango's pricing is generally considered expensive, especially for smaller businesses or those with limited budgets. While the free version offers basic functionality, unlocking key features requires a substantial investment. Some users feel the value proposition is strong when fully implemented, but others found the cost didn't justify the benefits received.
Users sentiment
See the Totango pricing page.
Totango alternatives
ChurnZeroBetter suited for Healthcare, Finance, Education, Real Estate, Hospitality, Transportation, Non-profit, Professional Services, and Marketing industries. A strong Totango competitor and alternative for a broader audience. Higher rated by users.Read more
SmartKarrot CSMore suitable for mid-sized businesses. Has data accuracy issues impacting health scores and limited integrations. Lacks pre-built training and onboarding can be complex. Totango alternative, SmartKarrot competitor.Read more
Verint Voice of the CustomerBetter for gathering customer feedback across multiple channels and improving customer experience. A stronger choice for larger enterprises, especially in regulated industries. Higher ratings and positive customer feedback on ease of use and customer support.Read more
LookerBetter for data analysis and visualization across various industries. Stronger user ratings and positive pricing sentiment. Seamless Google product integration. Looker is a Totango competitor and alternative for broader business intelligence needs.Read more
CustifyBetter fit for organizations of all sizes, including smaller businesses. Caters to a wider range of industries like Finance, E-commerce, and others. Has more momentum in terms of employee growth.Read more
Totango FAQ
What is Totango and what does Totango do?
Totango is a customer success platform for boosting customer retention and revenue growth. It offers health scoring, engagement programs, and AI-driven insights, helping businesses proactively manage customer relationships and predict churn. Totango is known for ease of use and fast setup.
How does Totango integrate with other tools?
Totango integrates with various business tools, including Salesforce, HubSpot, Slack, and Zendesk. This allows for streamlined workflows, automated data syncing, and a centralized view of customer data. It also offers open APIs for custom integrations.
What the main competitors of Totango?
Top alternatives to Totango include ChurnZero, SmartKarrot CS, Planhat, Custify, and ZapScale. These platforms offer similar functionalities such as customer health scoring, automated workflows, and engagement tools, catering to various business sizes and needs.
Is Totango legit?
Totango is a legitimate customer success platform. User reviews highlight the software's intuitive interface and customizability. However, some users have reported slow performance and integration issues. Consider these factors when evaluating if Totango is safe and suitable for your needs.
How much does Totango cost?
Totango does not publicly disclose pricing information. Contact their sales team to obtain custom pricing based on your specific needs and requirements.
Is Totango customer service good?
Totango's customer service receives mixed reviews. While some users praise the helpful and responsive support team, particularly during onboarding and implementation, others have experienced slow response times and unhelpful support, especially with technical issues. The quality of support may also depend on the size of the customer's account.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.