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Cust

Website LinkedIn

Last updated on

Company health

Employee growth
98% increase in the last year
Web traffic
2099% increase in the last quarter
Financing
May 2023 - $107K

Ratings

G2
0.0/5
(3)

Cust description

Cust is a customer success platform designed for mid-sized businesses to engage with their smaller customers effectively. Using AI, Cust learns about your customers, identifies their needs, and delivers personalized guidance and support. This automated approach helps drive customer engagement and improves their journey with your business.


Who is Cust best for

Cust is a customer success platform designed for mid-sized businesses to effectively engage with their smaller customers. Using AI, Cust learns about your customers, identifies their needs, and delivers personalized guidance and support. This automated approach helps drive customer engagement and improves their journey with your business. Cust offers different pricing plans to accommodate various business needs.

  • Ideal for medium-sized businesses (101-1000 employees), also suitable for larger enterprises.

  • Particularly well-suited for the software, IT, and telecommunications industries.


Cust pricing

The commentary is based on 2 reviews from Cust G2 reviews.

Cust offers three plans: Essential, Business, and Scale. Each plan includes unlimited seats and email accounts. The Essential plan allows managing up to 250 contacts, one customer journey, and includes features like CSM Copilot, one-click CRM integration, conversational insights, and health score. The Business plan increases the contact limit to 1,000, offers three customer journeys, and adds CSM Autopilot, integrations with analytics and support platforms, Slack Connect, multilingual CS support, automated tasks across platforms, and automatic contact data fixing. The Scale plan allows managing unlimited contacts, unlimited customer journeys, fine-tuned AI agents, and custom integrations.

See the Cust pricing page.


Cust alternatives

  • Logo of Upsales Sales and Marketing Platform
    Upsales Sales and Marketing Platform
    Streamlines sales, marketing, and revenue insights for B2B growth.
    Read more
  • Logo of Planhat
    Planhat
    Centralizes customer data, automates tasks, boosts retention and revenue.
    Read more
  • Logo of aomni
    aomni
    Research any company, fast. Free, easy, and insightful.
    Read more
  • Logo of Valley
    Valley
    Read more
  • Logo of Amirra
    Amirra
    AI-powered employee experience platform boosting retention and engagement.
    Read more
  • Logo of Alisha - AI SDR
    Alisha - AI SDR
    AI-powered sales outreach: finds leads, writes emails, closes deals.
    Read more

Cust FAQ

  • What is Cust and what does Cust do?

    Cust is a customer success platform using AI to help mid-sized businesses engage smaller customers. It learns customer needs, delivers personalized support, and automates engagement to improve customer journeys. This boosts customer success and is ideal for SaaS or subscription businesses.

  • How does Cust integrate with other tools?

    There is no information available regarding specific integrations for Cust. However, as an AI-powered customer success platform, it's plausible that future development may include integrations with CRM or other customer engagement tools.

  • What the main competitors of Cust?

    Alternatives to Cust include Upsales Sales and Marketing Platform for streamlined B2B growth, Planhat for centralized customer data and automation, and Amirra for AI-powered employee engagement and retention. Other Cust competitors are aomni and Alisha - AI SDR.

  • Is Cust legit?

    Cust's legitimacy is questionable. While their website traffic growth and employee growth are positive, they have a 0/5 rating on G2 based on three reviews. Further research is recommended to determine if Cust is safe and suitable for your needs.

  • How much does Cust cost?

    Cust's Essential plan is $400/month, the Business plan is $600/month. The Scale plan pricing is custom, contact Cust for a quote. Is Cust worth it? The platform offers valuable customer success tools and AI-powered automation.

  • Is Cust customer service good?

    Customer support from Cust receives mixed reviews. While the automated replies are appreciated for their efficiency, some users find the lack of a human touch makes interactions feel robotic and impersonal. Improvement in this area is desired by some.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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