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Catalyst description
Catalyst, now merged with Totango, is a customer success platform designed for businesses with recurring revenue models. It provides customer insights, allowing teams to track customer health, identify expansion opportunities, and automate customer journeys to improve retention and drive growth. Catalyst is known for its intuitive interface and focus on actionable data, making it suitable for customer success and sales teams in mid-sized to large companies.
Who is Catalyst best for
Catalyst (now merged with Totango) is a customer success platform built for recurring revenue businesses. Users praise its intuitive interface, easy dashboard setup, and Salesforce integration. However, some find managing QBRs and renewals challenging and desire more integrations. It's ideal for mid-sized to large companies focused on customer retention and growth.
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Best fit for mid-sized to large businesses.
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Suitable for businesses with recurring revenue models.
Catalyst features
| Supported Catalyst helps align teams to deliver moments of impact that drive customer growth. |
| Supported Catalyst allows execution of digital strategies and consistent delivery of value throughout the customer journey. |
| Supported Catalyst allows the understanding of the “why” behind key metrics and identifies effective strategies for scaling success. |
| Supported Catalyst provides users personalized in-app guidance and engagements to find value with the product. |
| Supported Catalyst proactively identifies and prevents churn with real-time insights. |
| Supported Catalyst automates key workflows to improve efficiency, so teams can focus on building deep customer relationships. |
| Supported Catalyst identifies at-risk accounts and triggers personalized interventions to prevent churn. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Catalyst reviews
We've summarised 536 Catalyst reviews (Catalyst G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface, frequently praised.
- Easy setup of custom dashboards and reports.
- Seamless Salesforce integration, highly valued.
- Flexible and customizable to individual workflows.
- The available integrations, like Salesforce and Zendesk, are helpful.
- Difficult to manage and track QBRs and renewals.
- Lacks critical integrations with other tools like Slack, Gong, etc.
- Initial implementation requires focused attention.
- Occasional bugs, such as data not saving or difficulty creating new layouts.
Catalyst pricing
The commentary is based on 10 reviews from Catalyst G2 reviews.
Catalyst's pricing model is generally considered advantageous, especially for growing user bases, and allows for company-wide adoption. One reviewer explicitly praised the pricing as "worth every penny". While some users mention limitations, there are no complaints about cost.
Users sentiment
Catalyst alternatives
PlanhatPlanhat has more momentum and a slightly lower average rating. It also has some reported issues with email syncing and limited historical data visualization.Read more
ChurnZeroMore focused on churn reduction and renewals. Has broader industry applicability. Growing faster than Catalyst. Lower ratings on Glassdoor.Read more
TotangoBetter for Software, IT, and Telecommunications. Has more momentum currently. Lower ratings on Glassdoor. Users report slow performance and lack of email integration as downsides. A Totango alternative.Read more
Gainsight Customer CommunitiesMore focused on community building and engagement. Better for creating customer communities.Read more
HubSpot Sales HubBetter for sales teams focused on streamlining sales processes and automation. More integrations with various business tools. Broader industry applicability. More user-friendly interface, though the mobile app has some drawbacks. Negative pricing sentiment.Read more
StartdeliverMore focused on SaaS businesses. Has growing website traffic and employee base. Integrates with Hubspot, Salesforce, and Intercom.Read more
Catalyst FAQ
What is Catalyst and what does Catalyst do?
Catalyst, now part of Totango, is a customer success platform for businesses with recurring revenue. It offers customer health tracking, identifies expansion opportunities, and automates customer journeys to boost retention and growth. Known for its intuitive interface and actionable data, it suits customer success and sales teams.
How does Catalyst integrate with other tools?
Catalyst integrates seamlessly with Salesforce and Zendesk, facilitating efficient data flow and workflow automation. However, users note the absence of key integrations with tools like Slack and Gong, which may limit its extensibility for some teams.
What the main competitors of Catalyst?
Catalyst (now merged with Totango) has several competitors including ChurnZero, Planhat, and ZapScale, all offering customer success platforms with similar features like health scoring and automated workflows. Zendesk and Zoho CRM provide broader customer relationship management functionalities.
Is Catalyst legit?
Catalyst, now Totango, is generally considered a safe and legitimate customer success platform. User reviews praise its intuitive interface and robust features. However, some users mention difficulties with QBR tracking and limited third-party integrations. Consider these factors when evaluating if Catalyst meets your specific needs.
How much does Catalyst cost?
I couldn't find pricing details for Catalyst. For the most accurate pricing information, it's best to contact Catalyst directly. Is Catalyst worth the investment? Reach out to their sales team to discuss your specific needs and budget.
Is Catalyst customer service good?
Catalyst's customer support receives positive feedback. Users highlight the helpfulness, responsiveness, and expertise of the support team. They appreciate the quick response times and proactive approach to resolving issues and providing solutions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.