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Gainsight Customer Communities description
Gainsight Customer Communities is a platform that helps you build an online hub for your customers. It offers tools to organize resources, encourage customer discussions, and gather feedback. The goal is to improve customer engagement and satisfaction, leading to better customer retention. Gainsight Customer Communities is part of a larger suite of customer success tools offered by Gainsight.
Who is Gainsight Customer Communities best for
Gainsight Customer Communities is a platform ideal for B2B SaaS companies looking to boost customer engagement and retention. Users praise its easy setup and integrations with Salesforce and Slack. However, some find the analytics limited and desire more customization options. It's best for small to medium-sized businesses.
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Best fit for small to medium-sized businesses.
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Suitable for B2B SaaS companies.
Gainsight Customer Communities features
| Supported Gainsight Customer Communities provides a single hub for customers to access self-service resources anytime, anywhere. |
| Supported The platform enables customers to connect, share best practices, and build stronger relationships with each other and the product. |
| Supported Gainsight Customer Communities allows customers to provide feedback directly, helping businesses understand customer needs and improve their offerings. |
| Supported The platform is part of Gainsight's larger suite of customer success tools, enabling seamless integration and data sharing. |
| Supported Gainsight Customer Communities offers anytime, anywhere self-service, allowing customers to find information and solutions independently. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Gainsight Customer Communities reviews
We've summarised 217 Gainsight Customer Communities reviews (Gainsight Customer Communities G2 reviews) and summarised the main points below.
- Easy to customize and set up, with user-friendly admin controls
- Excellent customer support and ongoing assistance
- Seamless integrations with other systems like Salesforce and Slack
- Good out-of-the-box features and flexible platform
- Enhanced customer engagement through various tools
- Difficult to customize pages beyond the homepage
- Limited analytics, lacking filtering options and data depth
- Events functionality is limited
- Product team slow to implement requested features
- Admin permissions and roles need improvement
Gainsight Customer Communities pricing
The commentary is based on 12 reviews from Gainsight Customer Communities G2 reviews.
Gainsight Customer Communities is considered a valuable platform, but pricing is a notable concern for some users. While some find the cost high, others acknowledge the value received for the price. Limited admin seats at higher tiers are also a pain point.
Users sentiment
Gainsight Customer Communities alternatives
CommuneBetter for small to mid-sized businesses focused on customer loyalty and growth, particularly in e-commerce. It has easier setup and more comprehensive features for community engagement. Commune is growing faster and users praise the intuitive UI and excellent support.Read more
Gainsight Customer SuccessBetter for enterprise companies. Focuses on customer success management, churn reduction and revenue growth. More complex and harder to implement. Pricier.Read more
HivebriteBetter for organizations of all sizes, especially those with alumni networks. Caters to a wider range of industries including Healthcare, Finance, and Education. Offers direct messaging, guest communication tools, and Zoom integration. More customizable and user-friendly, but implementation can be challenging and performance may be unreliable. Has more users praising customer service.Read more
HubSpot Service HubBetter for customer support and help desk, not community building. A broader industry fit. More established, with faster momentum. Reliability and performance might be a concern. Negative pricing sentiment.Read more
Mighty NetworksBetter for creators and brands seeking to monetize content. More industry fit, especially within Healthcare, Wellness, Finance, E-commerce, and others. Offers paid memberships and AI-driven recommendations. Mobile apps available. However, note lower ratings for customer support, value, and implementation.Read more
ZapScaleBetter for customer success and churn prediction. More suitable for Software, IT & Telecommunications and Retail. Easier to implement and use.Read more
Gainsight Customer Communities FAQ
What is Gainsight Customer Communities and what does Gainsight Customer Communities do?
Gainsight Customer Communities is a platform for building online customer hubs. It provides tools to organize resources, facilitate discussions, gather feedback, and improve customer engagement, ultimately boosting retention. It's part of a broader suite of customer success tools by Gainsight.
How does Gainsight Customer Communities integrate with other tools?
Gainsight Customer Communities integrates seamlessly with other platforms, including Salesforce and Slack. This enhances data flow and streamlines workflows by connecting the community with your existing CRM and communication tools.
What the main competitors of Gainsight Customer Communities?
Top alternatives to Gainsight Customer Communities include Commune, Hivebrite, and Mighty Networks. These platforms offer similar community-building features like forums, events, and member engagement tools. HubSpot Service Hub and Gainsight Customer Success are also related options focusing on broader customer relationship management.
Is Gainsight Customer Communities legit?
Yes, Gainsight Customer Communities is a legitimate platform. It's known for its ease of use and robust customer support. However, some users mention limited analytics and event functionality as drawbacks. If you're considering Gainsight, also explore options like Commune and Hivebrite for community building.
How much does Gainsight Customer Communities cost?
I couldn't find pricing details for Gainsight Customer Communities. Contact Gainsight directly to discuss pricing and determine if the product is a worthwhile investment for your needs.
Is Gainsight Customer Communities customer service good?
Gainsight Customer Communities' customer service receives positive feedback. Users praise the helpful, responsive, and readily available support team and customer success managers (CSMs). The thorough onboarding and ongoing support contribute to a positive customer experience. While support documentation has room for improvement, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.