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HubSpot Service Hub description
HubSpot Service Hub is a customer service platform designed to help businesses manage customer interactions and improve satisfaction. It offers tools like a shared inbox, live chat, and automation to streamline support processes. The platform focuses on providing a unified view of the customer journey and uses AI to automate tasks and provide insights. HubSpot Service Hub aims to help businesses scale their customer service operations efficiently, leading to improved customer retention and business growth.
What companies are using HubSpot Service Hub?
Who is HubSpot Service Hub best for
The ideal customer for HubSpot Service Hub is a growing business looking to streamline its customer service operations. They appreciate an organized and user-friendly platform that integrates seamlessly with other tools. While HubSpot receives praise for its comprehensive features, some users find the pricing to be a drawback.
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HubSpot Service Hub is a good fit for small to medium businesses.
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It is a good fit for industries such as Healthcare, Finance, E-commerce, and more.
HubSpot Service Hub features
| Supported HubSpot Service Hub allows for the generation of reports on individual agent performance, including metrics like number of tickets handled, response times, and customer satisfaction ratings. |
| Supported HubSpot Service Hub offers AI-powered chatbots. |
| Supported HubSpot Service Hub provides omnichannel communication managing interactions across various channels. |
| Supported HubSpot Service Hub automates routing based on predefined rules. |
| Supported HubSpot Service Hub enables real-time conversations between website visitors and the team. |
| Supported HubSpot Service Hub offers a robust ticketing system. |
| Supported Workflows can trigger automatic email and internal notifications. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
HubSpot Service Hub reviews
We've summarised 2437 HubSpot Service Hub reviews (HubSpot Service Hub Software Advice reviews, HubSpot Service Hub Capterra reviews and HubSpot Service Hub G2 reviews) and summarised the main points below.
- Organized and user-friendly
- Provides all things essential for tracking and sales
- Seamless integration with other HubSpot tools
- Very useful for managing day to day service
- They recently moved the navigation menu to the left; I definitely preferred it at the top.
- The search engine cannot read the document attached in a pdf format
- The inability to individually define meeting options and hide specific days for certain meeting links is a significant drawback.
- The memo fields compress all the paragraphs together, making email notifications harder to read.
HubSpot Service Hub pricing
The commentary is based on 108 reviews from HubSpot Service Hub Capterra reviews and HubSpot Service Hub G2 reviews.
HubSpot Service Hub's pricing is a recurring theme in user reviews. Many appreciate the free tier and value for small businesses, while others find the paid tiers expensive, especially as needs grow. The jump from free to paid features and the cost per seat are frequently highlighted.
Users sentiment
See the HubSpot Service Hub pricing page.
HubSpot Service Hub alternatives
Zendesk Support SuiteBetter for retail, transportation, government, and automotive. Has more momentum. More integrations.Read more
Salesforce Service CloudBetter for larger enterprises with complex support needs. Has stronger website traffic growth momentum as a HubSpot Service Hub competitor. More focused on integrations with existing Salesforce products.Read more
IntercomMore focused on providing AI-powered automated solutions for customer support. Has more momentum in website traffic growth. A HubSpot Service Hub competitor and alternative.Read more
Zoho DeskBetter for small to mid-sized businesses seeking affordable customer service solutions. Has stronger momentum. A HubSpot Service Hub competitor and alternative.Read more
NotionBetter for note-taking and project management. Geared towards a broader audience than HubSpot Service Hub, including individuals. Has stronger momentum currently.Read more
FreshworksBetter for internal operations and omnichannel solutions. It has broader industry applicability and is growing faster. More affordable pricing plans. A HubSpot competitor and alternative.Read more
HubSpot Service Hub FAQ
What is HubSpot Service Hub and what does HubSpot Service Hub do?
HubSpot Service Hub is a customer service platform that helps businesses streamline support and improve customer satisfaction. It offers tools like a shared inbox, live chat, automation, and AI-powered chatbots to manage customer interactions efficiently. HubSpot Service Hub enables businesses to scale their customer service operations, ultimately improving customer retention and driving business growth.
How does HubSpot Service Hub integrate with other tools?
HubSpot Service Hub integrates seamlessly with other HubSpot products and offers an open API for connections to external tools. This allows businesses to connect their data and workflows for a more streamlined and efficient customer service operation.
What the main competitors of HubSpot Service Hub?
The main competitors of HubSpot Service Hub include Salesforce Service Cloud, Zendesk, Freshdesk, Intercom, and Zoho Desk. These platforms offer a range of customer service solutions, from ticketing systems and live chat to automation and analytics.
Is HubSpot Service Hub legit?
Yes, HubSpot Service Hub is a legitimate and safe customer service platform. It's used by many businesses and has generally positive reviews for its features and ease of use.
How much does HubSpot Service Hub cost?
HubSpot Service Hub does not offer free plans. There are Professional and Enterprise plans available, but you need to contact sales to get pricing information.
Is HubSpot Service Hub customer service good?
Based on the reviews, HubSpot Service Hub's customer service is generally considered good, with users praising the helpful and responsive support team. However, some users have noted occasional delays in responses.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.