Last updated on
Company health
Ratings
Commune description
Commune is an all-in-one community platform designed for businesses looking to increase customer loyalty and growth. It offers features such as forums, surveys, event management, and knowledge bases, all within a customizable platform. Commune sets itself apart by offering expert support and data-driven insights to help businesses tailor their community strategies. They work closely with clients, acting as partners in achieving specific community goals.
Who is Commune best for
Commune is a comprehensive community platform designed for businesses, especially e-commerce companies, seeking to enhance customer loyalty and growth. It offers features such as forums, events, and knowledge bases, all within a customizable platform. Users praise Commune's intuitive interface and excellent customer support. Some users mention limited direct messaging and customization options. Perfect for medium-sized businesses looking to cultivate thriving customer communities.
-
Best for medium-sized businesses.
-
Ideal for e-commerce businesses.
Commune features
| Supported Commune offers dedicated forum spaces for peer-to-peer support and interaction. |
| Supported Commune facilitates surveys and feedback collection to identify business and product opportunities. |
| Supported Commune provides tools for managing webinars and other product/service-related events. |
| Supported Commune enables the organization of up-to-date knowledge about products and services. |
| Supported Commune offers tools and resources for user training and education. |
| Supported Commune allows businesses to build their own branded app for enhanced accessibility and engagement. |
| Supported Commune enables sending email and push notifications for content updates. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Commune reviews
We've summarised 33 Commune reviews (Commune G2 reviews) and summarised the main points below.
- Commune's intuitive UI/UX makes it easy for both admins and users to navigate.
- Excellent customer support provides guidance and helps overcome implementation hurdles.
- Regular updates and feature enhancements demonstrate a commitment to platform improvement.
- The platform offers a comprehensive set of features for community engagement and management.
- Commune fosters a strong sense of community among its users, enabling valuable knowledge sharing.
- Commune lacks direct messaging capabilities for targeted communication.
- The admin interface can be challenging to use, especially on mobile devices.
- Limited customization options for UI design and branding are a drawback.
- More detailed user analytics and reporting would be beneficial for data-driven decisions.
- Integration with certain third-party platforms can be expensive.
Commune pricing
The commentary is based on 6 reviews from Commune G2 reviews.
Commune offers accessible pricing with plans tailored to community size, allowing businesses to start with a low budget and scale as needed. While Salesforce integration can be pricey, the core platform offers valuable features even without initial investment, making it suitable for experimentation and growth.
Users sentiment
See the Commune pricing page.
Starter
Great place to start to build a customer community with the basic features: AI community report, AI co-pilot, AI post generator, white-label community, key community features to start, Slack/Teams integrations, chat support
Growth
Key features to scale your community with customization, integrations and analytics: Everything in Starter, plus: Live streaming, Single sign-on (SSO), API Integrations, Zapier/Salesforce integrations, Email white-labeling, Custom domain, Custom Terms and Conditions, HTML Customize Blocks, Tag Embedding via GTM, Onboarding program, A consultation session
Professional
Everything you need plus dedicated Customer Success support from customer success experts: Everything in Growth, plus: White-label app, 2 Factor Authentication, Password Policy Suite, Access Control Package, Custom billing, 24/7 content monitoring, Monthly reporting and discussion
Enterprise
The full suite with expert solution design and consulting to improve your process and maximize outcome: Everything in Professional, plus: Beta Feature Early Access, Audit Trail Manager, User Function Control, Custom support plans available upon request to meet your specific needs
Commune alternatives
HivebriteBetter for organizations with alumni networks, with broader industry application. Has slightly more website traffic momentum, but slower employee growth. More users and reviews available.Read more
HeartbeatBetter for smaller businesses. Has direct messaging, paid private spaces, and custom domain features. Grew slower and has declining employee growth.Read more
Gainsight Customer CommunitiesBetter for established SaaS companies needing customer success tools. Offers direct messaging. Events creation is included but has limitations. Customization is limited beyond the homepage, and analytics could be improved.Read more
Mighty NetworksBetter for creators and brands seeking to monetize content. Offers paid memberships and AI-driven recommendations. Broader industry applicability. More established, but growing slower. Negative pricing sentiment.Read more
CircleBetter fit for smaller businesses. Has direct messaging and paid memberships. Pricing details are readily available. Growing faster.Read more
EventcomboBetter suited for managing various event types, including in-person and hybrid. A broader industry fit, particularly for established sectors. More integrations with external applications.Read more
Commune FAQ
What is Commune and what does Commune do?
Commune is a comprehensive community platform designed to boost customer loyalty and business growth. It provides customizable features such as forums, surveys, event management, and knowledge bases, coupled with expert support and data-driven insights. Commune partners with businesses, especially in e-commerce, to achieve specific community goals.
How does Commune integrate with other tools?
Commune integrates with Slack, Microsoft Teams, Salesforce, and Zapier. It also offers API integrations for connecting with other tools. For more comprehensive integration options, the Growth plan or higher is recommended.
What the main competitors of Commune?
Top Commune competitors include Hivebrite, Heartbeat, and Circle. These platforms offer similar community-building features such as forums, events, and member management. Gainsight Customer Communities and Mighty Networks are also alternatives, focusing on customer success and niche communities, respectively.
Is Commune legit?
Commune appears to be a legitimate platform. User reviews praise its intuitive interface and excellent customer support. A growing website traffic trend and positive ratings on G2 and Glassdoor further suggest its safety and reliability for community building. However, potential users should research pricing and consider if the platform's features align with their needs.
How much does Commune cost?
Commune's pricing is custom for all plans (Starter, Growth, Professional, and Enterprise). Contact them directly to discuss pricing details tailored to specific community needs and determine is Commune worth it based on your product pricing needs. They offer key features like AI tools, integrations, and dedicated support options for scaling communities.
Is Commune customer service good?
Commune's customer service is consistently praised in reviews. Users highlight the helpful, responsive, and knowledgeable support team, emphasizing their guidance during setup and ongoing strategic advice. This dedicated support contributes significantly to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.