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ChurnZero description
ChurnZero is a software platform designed to help businesses reduce customer churn and increase renewals. It provides tools for customer onboarding, engagement, and retention, offering features such as customer health scoring, automated workflows, and in-app communication. ChurnZero integrates with popular CRM and business intelligence tools, providing a centralized view of customer data. Its focus on automation and data-driven insights empowers customer success teams to proactively manage customer relationships and drive revenue growth.
Who is ChurnZero best for
ChurnZero is a customer success platform designed to help subscription-based SaaS businesses reduce churn and boost renewals. Users praise its intuitive UI and robust features like automated playbooks and in-app messaging. However, some users mention limitations in account roll-up features and customization options. ChurnZero excels at providing excellent support and valuable data-driven insights, making it a strong choice for businesses focused on proactive customer engagement and retention.
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Best fit for small to medium-sized businesses (SMBs) and mid-market companies.
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Ideal for SaaS, Marketing & Advertising, Software, IT & Telecommunications, and Education.
ChurnZero features
| Supported ChurnZero supports automated workflows triggered by events like inactivity or low engagement. |
| Supported ChurnZero tracks customer health scores (ChurnScores) over time and displays them in customer profiles. |
| Supported ChurnZero offers native AI capabilities like Engagement AI and Customer Success AI. |
| Supported ChurnZero supports in-app surveys for collecting feedback directly within the software. |
| Supported ChurnZero supports sending messages to users directly within their software. |
| Supported ChurnZero supports customer journey mapping by letting you define milestones and track progress. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
ChurnZero reviews
We've summarised 1393 ChurnZero reviews (ChurnZero GetApp reviews, ChurnZero Capterra reviews and ChurnZero G2 reviews) and summarised the main points below.
- Excellent support
- The UI is super intuitive and user-friendly
- Plays and the analytics from sending emails via plays
- Their updated dashboard view
- Inability to roll up and down account attributes between parent and child accounts
- Lack of customisation, especially for some view/profile options
- It is a little bit hard to work on the design templates
- Some segment logic is missing
ChurnZero pricing
The commentary is based on 39 reviews from ChurnZero Capterra reviews and ChurnZero G2 reviews.
ChurnZero's pricing is generally considered fair and reasonable, especially for its extensive features. While the Enterprise edition is noted as being expensive, many users find the platform provides good value, particularly for scaling customer success teams and improving retention. Some limitations based on edition are mentioned, but overall, the pricing sentiment is positive.
Users sentiment
ChurnZero alternatives
TotangoBetter for Software and IT companies. Has more website traffic momentum but slower employee growth. Lower ratings overall. Totango is a ChurnZero competitor and alternative.Read more
SmartKarrot CSGrows faster in terms of web traffic but slower in employee growth. Lower ratings. Lacks native AI capabilities and in-app messaging. Data accuracy issues and limited integrations may be drawbacks.Read more
Gainsight Customer SuccessBetter fit for larger businesses with dedicated customer success teams. More suitable for the software and IT industry, less for healthcare, finance, education, and marketing. Negative pricing sentiment.Read more
OverloopBetter for sales outreach automation and lead generation. A ChurnZero alternative best for smaller sales teams.Read more
Constant ContactBetter for marketing automation and broader audience engagement. Caters to various business sizes across diverse industries like retail, consumer goods, and automotive. Has growing website traffic but declining employee growth. Users praise ease of use and templates but dislike pricing and limited customization.Read more
Brevo Transactional EmailBetter for transactional emails like order confirmations. Easier to use with a more positive pricing sentiment. A ChurnZero competitor focused on email deliverability and automation.Read more
ChurnZero FAQ
What is ChurnZero and what does ChurnZero do?
ChurnZero is a customer success platform that helps businesses reduce churn and boost renewals. It offers automated workflows, customer health scoring, and in-app communication tools. ChurnZero integrates with CRM and BI tools, providing valuable customer insights for improved retention and revenue growth.
How does ChurnZero integrate with other tools?
ChurnZero integrates with popular CRM and business intelligence tools, providing a centralized view of customer data. It connects with platforms you already use, streamlining workflows and improving data analysis for customer success teams.
What the main competitors of ChurnZero?
Top alternatives to ChurnZero include Totango, SmartKarrot, and ZapScale. These platforms offer similar features such as customer health scoring, automated playbooks, and churn prediction. While Totango focuses on larger businesses, SmartKarrot and ZapScale are geared towards B2B SaaS companies.
Is ChurnZero legit?
Yes, ChurnZero is a legitimate customer success platform. It's known for its user-friendly interface and robust features like automated playbooks and health scoring. ChurnZero helps businesses proactively manage customer relationships and reduce churn, making it a safe and effective choice.
How much does ChurnZero cost?
ChurnZero does not publicly disclose its pricing. Contact their sales team for a custom quote based on your specific needs and the size of your business. Consider exploring alternative customer success platforms with transparent pricing.
Is ChurnZero customer service good?
ChurnZero receives overwhelmingly positive reviews for its customer service. Users praise the responsiveness, professionalism, and helpfulness of the support and customer success teams. The readily available training resources and knowledgeable staff contribute to a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.