Last updated on
Company health
Churnkey description
Churnkey is a retention automation platform designed for subscription-based businesses. It offers tools to recover failed payments, reduce voluntary cancellations through personalized offboarding flows, and win back lost customers with targeted campaigns. Churnkey provides clear metrics and analyzes customer feedback to help understand churn reasons and improve customer health. It promises increased revenue and customer lifetime value by minimizing churn. The platform is suited for SaaS, non-profit, and media companies.
Who is using Churnkey?
Who is Churnkey best for
Churnkey is a robust retention automation platform for subscription businesses seeking to minimize churn and maximize customer lifetime value. It offers automated payment recovery, personalized offboarding flows, and win-back campaigns. Churnkey provides clear metrics and analyzes customer feedback, making it ideal for data-driven companies.
-
Best for medium to large subscription businesses (100+ employees).
-
Ideal for SaaS, non-profit, and media companies looking to reduce churn.
Churnkey features
| Supported Churnkey offers advanced, customer-centric payment recovery, including segmented campaigns, dunning offers, and precise payment retries to minimize customer loss due to failed payments. |
| Supported Churnkey provides personalized cancellation flows that help reduce voluntary churn by up to 51% and improve customer satisfaction. |
| Supported Churnkey enables businesses to win back up to 34% of former customers with its timed, personalized, and segmented reactivation campaigns. |
| Supported Churnkey's AI engine analyzes customer feedback at scale, categorizing it automatically to make it easier to take action and improve the product. |
| Supported Churnkey provides customer health monitoring tools to help businesses understand customer behavior, predict at-risk revenue, and engage with customers effectively. |
| Supported Churnkey offers clear and easy-to-understand metrics, providing insights into boosted revenue, offer uptake, recovery rates, and more, without requiring data scientists. |
| Supported Churnkey's in-app card updater allows users to update their payment information directly within the app, reducing churn caused by outdated payment details. |
Churnkey pricing
See the Churnkey pricing page.
-
Churnkey has a free plan.
-
Churnkey has a free trial.
Scale
Churn Metrics, Cancel Flows & Reactivations, Payment Recovery, SMS Payment Recovery (Available), Feedback AI (Available), White Label Option, ROI Guarantee, Custom Integrations API (Available)
Churnkey alternatives
MetricscoBetter ratings on G2. Suitable for businesses of all sizes, across all industries. A Churnkey alternative and competitor.Read more
TrackMySubsBetter for individuals and very small businesses managing subscriptions. A free plan is available. Primarily focused on tracking subscriptions, expense reports, and payment reminders, unlike Churnkey's churn reduction focus. Positive user reviews highlight ease of use and helpful customer support.Read more
Recharge SubscriptionsMore focused on e-commerce subscriptions. G2 reviewers praise the user-friendly interface and customer support but dislike the high pricing and limited checkout customization.Read more
GravyMore focused on recovering failed payments for subscription businesses. Has significantly less momentum.Read more
RechargeBetter for ecommerce businesses. Negative customer reviews mention difficult setup, integration issues, and poor support. Pricing includes transaction fees.Read more
ChurnZeroMore suitable for larger businesses and offers broader industry coverage. Has more established brand presence and user reviews. Provides customer success tools beyond churn management, like onboarding and engagement features. ChurnZero is a Churnkey competitor and alternative.Read more
Churnkey FAQ
What is Churnkey and what does Churnkey do?
Churnkey is a customer retention platform for subscription businesses. It automates failed payment recovery, provides personalized offboarding to reduce cancellations, and implements win-back campaigns. Churnkey offers customer health metrics and analyzes feedback to reduce churn and increase customer lifetime value.
How does Churnkey integrate with other tools?
Churnkey integrates with various billing providers and offers a dedicated integration with Chargebee. Further integration details are limited, but the platform likely supports other tools through APIs or webhooks to enhance its functionality.
What the main competitors of Churnkey?
Top Churnkey alternatives include ChurnZero for comprehensive churn management, Gravy specializing in failed payment recovery, and Recharge/Recharge Subscriptions for subscription management. Metricsco offers churn analytics, while TrackMySubs focuses on individual/small business subscription tracking.
Is Churnkey legit?
Churnkey appears to be a legitimate platform for combating customer churn. It offers various features to recover failed payments, reduce cancellations, and win back lost customers. For subscription-based businesses, Churnkey may be a safe and helpful tool.
How much does Churnkey cost?
Churnkey's pricing starts with a free plan for basic churn metrics. The "Scale" plan costs $500 per month, targeting businesses with up to $10,000 in monthly churn. They also offer a free trial, and pricing is fixed for 12 months. Is Churnkey worth it? With its focus on churn reduction and revenue recovery features, it could be a valuable investment.
Is Churnkey customer service good?
There is no information available about Churnkey's customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.