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Gravy description
Gravy is a customer retention service specializing in recovering failed payments for businesses with subscription models. Using a personalized approach, Gravy contacts customers to recover payments, reducing churn and boosting revenue. Their software, Churnfolio, provides insights into churn statistics. Gravy aims to alleviate the burden of managing failed payments, allowing businesses to focus on growth.
Who is Gravy best for
Gravy is a customer retention solution specializing in recovering failed payments for subscription-based businesses. Their software, Churnfolio, offers insights into churn statistics. Gravy reduces the burden of managing failed payments, allowing businesses to focus on growth.
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Ideal for medium-sized businesses.
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No specific industry fit.
Gravy features
| Supported Gravy offers training to help sellers navigate and succeed in uncertain economic climates. |
| Supported Gravy provides training specifically designed to assist sales teams in successfully implementing price increases. |
| Supported Gravy offers training to enhance sales skills in virtual settings. |
| Supported Gravy's training incorporates storytelling as a key element in sales strategies. |
| Supported Gravy offers training to improve sales management effectiveness. |
| Supported Gravy provides training in conceptual selling to improve customer understanding and solution alignment. |
| Supported Gravy's training includes traditional in-person selling skills development. |
Gravy alternatives
BaremetricsBetter for reporting and analytics. More established, but has less momentum. Better for e-commerce, retail, real estate, software, and marketing. More suitable for smaller businesses.Read more
ButterBetter suited for larger or smaller businesses than medium-sized businesses. Has stronger momentum.Read more
ChargebeeBetter for larger companies and a wider range of industries, especially Software, IT & Telecommunications. More features for managing subscriptions and billing. Has broader documented user feedback, both positive and negative. Chargebee is growing faster than Gravy. A Chargebee alternative for those focused on recovering failed payments.Read more
MetricscoMore general subscription analytics tool lacking specialized failed payment recovery.Read more
ZapScaleBetter fit for B2B SaaS and software companies. Wider industry applicability including Finance, Retail, and IT. Has positive pricing sentiment and offers more features. Growing faster than Gravy. Users love its ease of use and pre-built playbooks. A Gravy competitor and alternative.Read more
Stripe BillingBetter fit for larger businesses and various industries including finance, ecommerce, and software. Offers broader features like online payments, subscription management, and revenue optimization. Has significantly more momentum. Users love its ease of use and integrations but dislike high transaction fees and customer support. A popular Stripe Billing alternative and competitor.Read more
Gravy FAQ
What is Gravy and what does Gravy do?
Gravy is a customer retention service specializing in recovering failed payments for subscription businesses. They use a personalized approach to contact customers, reducing churn and boosting revenue. Their software, Churnfolio, provides insights into churn statistics.
How does Gravy integrate with other tools?
Gravy integrates with your existing payment processor and CRM. This allows Gravy to access customer data and payment information needed to personalize the dunning process. More details on specific integrations are not publicly available.
What the main competitors of Gravy?
Top alternatives to Gravy include Butter, Chargebee, and Stripe Billing. These platforms offer similar subscription management and revenue recovery solutions, focusing on reducing churn and optimizing recurring billing. Other competitors like Baremetrics, Metricsco, and ZapScale provide related services in revenue analytics and customer success management.
Is Gravy legit?
Gravy appears legitimate, offering payment recovery services and the Churnfolio software for insights into churn statistics. However, with limited reviews (3.9/5 on TrustPilot, 0/5 on G2) and a focus on mid-sized businesses, further research is recommended to ensure it's safe and suitable for your needs.
How much does Gravy cost?
I couldn't find any pricing details for Gravy. For the most current information on product pricing and whether Gravy is worth the investment, visiting their website or contacting their sales team directly is recommended.
Is Gravy customer service good?
Gravy's customer service receives negative feedback. Users report misleading information regarding service efficacy and recovery rates. One user felt deceived by the "all-access pass," losing access to workshop content after membership expiration.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.