Last updated on
Company health
Ratings
Chargebee description
Chargebee is a software platform designed to manage recurring billing and subscriptions. It helps businesses automate invoicing, manage customer subscriptions, analyze revenue, and gain insights from data. Chargebee aims to streamline financial operations for companies that rely on subscription models, regardless of their size or industry. It integrates with other business tools and promises to reduce manual effort while providing a clearer view of subscription revenue.
Who is Chargebee best for
Chargebee is a recurring billing and subscription management platform that automates financial operations, provides key insights, and integrates with existing business tools. Users praise its excellent customer support, user-friendly interface, and robust API. However, some find the new UI confusing and desire more customization options. Best for subscription-based businesses seeking streamlined financial processes.
-
Best for small, medium, and large businesses.
-
Ideal for SaaS, eCommerce, and digital publishing.
Chargebee features
| Supported Chargebee automates recurring billing, handling complex scenarios and customizable options. |
| Supported Chargebee allows creating, updating, canceling, and tracking subscriptions. |
| Supported Chargebee supports multiple payment gateways, offering smart routing and API integration. |
| Supported Chargebee supports flexible billing cycles, including monthly, quarterly, and annual options. |
| Supported Chargebee supports generating reports and analyzing customer data. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Chargebee reviews
We've summarised 857 Chargebee reviews (Chargebee GetApp reviews, Chargebee Capterra reviews and Chargebee G2 reviews) and summarised the main points below.
- Excellent, responsive, and helpful customer support across various channels.
- User-friendly interface and straightforward implementation process.
- Robust API and comprehensive documentation for seamless integrations.
- Useful in-app features like dunning, one-time invoicing, and entity management.
- Flexible subscription management, including plan and add-on configurations.
- Hard-coded limits require workarounds, such as the inability to turn off features once enabled.
- Limited customization for key features, especially for one-time invoices.
- New UI is confusing and less intuitive than the old one.
- Insufficient documentation and support for customization, especially for bulk subscriptions and common use cases.
- Reporting features need improvement, specifically differentiating between new revenue and renewals.
Chargebee pricing
The commentary is based on 94 reviews from Chargebee Capterra reviews, Chargebee G2 reviews and Chargebee GetApp reviews.
Chargebee's pricing is generally considered affordable for startups, with a generous free tier. However, as businesses scale, some find the percentage-based pricing and add-on costs expensive. The free plan's limitations are also occasionally noted.
Users sentiment
See the Chargebee pricing page.
Chargebee alternatives
SubscriptionFlowHas more momentum in terms of employee growth. Offers fixed pricing plans. Lacks detailed industry-specific information. Users find the initial experience less intuitive. Chargebee alternative; SubscriptionFlow competitor.Read more
Pabbly SubscriptionsBetter for finance, e-commerce, retail, consumer goods, manufacturing, education, media, software, government, marketing, professional services, and automotive industries. Has a faster employee growth rate. Offers zero transaction fees and an affiliate system. More affordable pricing plans. However, limited payment gateway options and slower customer support. A good Chargebee competitor for small businesses.Read more
Maxio (formerly SaaSOptics and Chargify)Better fit for mid-size and larger B2B SaaS businesses. More focused on eCommerce and Marketing & Advertising. A Chargebee competitor and alternative.Read more
Stax Bill (formerly Fusebill)Better suited for marketing and advertising, legal, and non-profit organizations. A Chargebee competitor and alternative, Stax Bill, has less momentum based on employee growth. Users report payment gateway issues and slow support response times.Read more
eWayBetter for simpler payment processing needs. More focused on secure online transactions than subscription management. eWay is growing slower than Chargebee.Read more
Piano IDBetter for identifying website visitors and personalizing content, particularly for media and publishing companies. Has less momentum.Read more
Chargebee FAQ
What is Chargebee and what does Chargebee do?
Chargebee is a subscription management platform that automates recurring billing, invoicing, and revenue analysis. It offers flexible billing cycles, payment gateway integrations, and customer insights, helping businesses streamline financial operations and manage subscriptions effectively.
How does Chargebee integrate with other tools?
Chargebee integrates with various business tools through its robust API and pre-built integrations. It connects with CRM, accounting, payment gateways, and other platforms, enabling streamlined workflows and data synchronization. This allows businesses to manage subscriptions, automate billing, and analyze revenue efficiently.
What the main competitors of Chargebee?
Chargebee's main competitors include Stripe Billing, Zuora, Recurly, and Maxio, all offering similar subscription management and recurring billing solutions. They differentiate themselves through specific features, pricing models, and target customer profiles.
Is Chargebee legit?
Yes, Chargebee is a legitimate software platform for recurring billing and subscription management. It's known for its user-friendly interface and robust API, though some users find the new UI less intuitive and desire more customization options.
How much does Chargebee cost?
Chargebee doesn't publicly disclose its pricing. Contact their sales team to obtain specific pricing details for their subscription management plans and add-ons. This tailored approach ensures you get a quote based on your specific needs and desired product features.
Is Chargebee customer service good?
Chargebee receives positive feedback for its helpful and responsive customer support team. Users mention the support team's eagerness to assist with questions, integrations, and troubleshooting. However, some have experienced slow response times, especially for complex issues or customizations.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.