Last updated on
Company health
Maxio (formerly SaaSOptics and Chargify) description
Maxio is a financial operations platform designed for mid-sized and larger B2B SaaS companies. It brings together subscription billing, customer management, revenue recognition, and financial reporting into a single system. Maxio aims to streamline and automate complex billing processes, help you comply with accounting standards, and give you insights into your financial health.
What companies are using Maxio (formerly SaaSOptics and Chargify)?
Who is Maxio (formerly SaaSOptics and Chargify) best for
Maxio is a robust financial operations platform tailored for mid-sized and larger B2B SaaS companies seeking to streamline subscription management, revenue recognition, and financial reporting. Users praise its comprehensive billing features and helpful customer support. However, some have noted inaccuracies in reporting and slow support response times. If you need a scalable solution for complex billing, Maxio offers extensive features, but be prepared for potential integration challenges and reporting limitations.
-
Best for mid-sized to large B2B SaaS businesses.
-
Ideal for SaaS, E-commerce, Marketing, and related industries.
Maxio (formerly SaaSOptics and Chargify) features
| Supported Maxio allows defining various subscription plans, including pricing, recurrence, and add-ons. |
| Supported Maxio supports over 20 payment gateways, including Stripe, GoCardless, and PayPal. |
| Supported Maxio automates recurring billing and integrates with various payment gateways. |
| Supported Maxio offers a customizable self-service portal for managing subscriptions. |
| Supported Maxio allows users to upgrade or downgrade subscriptions, including proration and self-service options. |
| Supported Maxio supports creating, updating, canceling, and tracking subscriptions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Maxio (formerly SaaSOptics and Chargify) reviews
- Helpful and responsive customer support team, readily available through chat.
- User-friendly interface for core features, like automatic dunning and ARR reporting.
- Comprehensive billing features, including handling monthly, usage-based, and prepaid billing.
- Extensive API and documentation, enabling custom integrations and workflows.
- Seamless integration with Stripe and QBO, simplifying billing and accounting processes.
- Inaccurate data and conflicting reports, particularly churn rate and MRR metrics.
- Slow customer support response times, sometimes requiring 24-48 hours for issue acknowledgment.
- Reporting features can be cumbersome and inflexible, lacking customization options.
- Difficulty with integrations, particularly with Xero and Hubspot, causing tax and data syncing issues.
- Complicated subscription grouping, with limited billing date management for linked subscriptions.
Maxio (formerly SaaSOptics and Chargify) pricing
The commentary is based on 40 reviews from Maxio (formerly SaaSOptics and Chargify) G2 reviews.
Maxio's pricing is generally considered high, especially for smaller businesses. Some users feel the value is not commensurate with the cost, particularly with the shift to a revenue-based fee structure. Others find it reasonable and worth the investment for the automation and reporting features.
Users sentiment
See the Maxio (formerly SaaSOptics and Chargify) pricing page.
-
Maxio (formerly SaaSOptics and Chargify) has a free trial.
Build
Developer-friendly sandbox where you can try out billing for free. Includes fixed and usage-based billing, product catalog, customers and subscriptions, API endpoints, CRM and payment integrations.
Grow
Complete B2B subscription management platform with billing, revenue recognition, and reporting. Includes support for contract terms, revenue recognition, SaaS metrics and analytics, one-click financial reports, custom dashboards, Maxio Payments, local support.
Scale
Tailored solution to support high billing volumes and advanced requirements. Includes everything in the Grow plan, with the option to add on AR Management, Advanced Revenue Recognition, Expense amortization, Milestone-based billing and rev rec, and Multi-entity support.
Maxio (formerly SaaSOptics and Chargify) alternatives
ChargebeeBetter fit for businesses of all sizes, including smaller businesses and large enterprises. Has broader industry applicability and a larger customer base, growing faster than Maxio. More user reviews highlight more robust API and integrations, but also reveal some UI/UX and documentation shortcomings.Read more
RecurlyBetter for companies of all sizes, especially those in digital media, software, or consumer goods. Has more momentum currently. Users highlight the ease of use and robust API integrations. However, users note invoice editing limitations, occasional system errors, and less advanced reporting features.Read more
Stripe BillingBetter suited for smaller businesses and enterprises. Has broader industry applicability, including finance, education, nonprofits, and professional services. Has more momentum based on website traffic and employee growth. Provides more flexible billing options, including tiered and usage-based models. Users highlight its user-friendly interface, fast payment processing, and seamless integrations, though some dislike high transaction fees and customer support issues. A Maxio alternative and competitor.Read more
PaddleBetter for companies with a global reach needing to simplify international sales tax compliance. Offers a more user-friendly experience and easier implementation. Provides stronger tax management features for software businesses seeking a Maxio (formerly SaaSOptics and Chargify) competitor or alternative.Read more
Zuora BillingZuora Billing is growing faster than Maxio and better for enterprise businesses needing flexible pricing models. However, users report it can be difficult to integrate with existing systems, and customer support can be slow.Read more
InvoicedBetter for automating accounts receivable processes and improving cash flow. Focuses on streamlining financial operations for mid-sized and larger businesses.Read more
Maxio (formerly SaaSOptics and Chargify) FAQ
What is Maxio (formerly SaaSOptics and Chargify) and what does Maxio (formerly SaaSOptics and Chargify) do?
Maxio (formerly SaaSOptics and Chargify) is a financial operations platform for B2B SaaS companies. It combines subscription billing, revenue recognition, and financial reporting into one system. Maxio automates billing, manages subscriptions, and provides financial insights. It's designed for mid-sized and larger businesses seeking streamlined financial operations.
How does Maxio (formerly SaaSOptics and Chargify) integrate with other tools?
Maxio integrates with various tools through its extensive API and pre-built integrations. It connects seamlessly with payment gateways like Stripe, accounting software like QuickBooks Online, and CRM platforms. However, users have reported difficulties with certain integrations, particularly Xero and HubSpot.
What the main competitors of Maxio (formerly SaaSOptics and Chargify)?
Key competitors of Maxio include Chargebee, Invoiced, Received, and Zenskar. These alternatives offer similar features like subscription management, billing automation, and revenue recognition, catering to businesses with diverse billing needs.
Is Maxio (formerly SaaSOptics and Chargify) legit?
Maxio (formerly SaaSOptics and Chargify) is a legitimate financial operations platform. User reviews highlight its comprehensive billing features and helpful customer support. However, some users mention inaccurate reporting data and slow support responses. Consider these factors when evaluating Maxio for your SaaS business.
How much does Maxio (formerly SaaSOptics and Chargify) cost?
Maxio pricing starts at $599/month for the Grow plan, suitable for growing businesses with up to $100k in monthly billings. The Scale plan for large enterprises has custom pricing. A free 30-day trial of the Build plan is available for developers to test the product. Several add-ons are available for advanced functionality.
Is Maxio (formerly SaaSOptics and Chargify) customer service good?
Maxio's customer service receives mixed reviews. While many users praise the helpful and responsive support team, particularly via chat, others have experienced slow responses and difficulty resolving complex issues. Some report conflicting information and a decline in support quality after the SaaSOptics and Chargify merger.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.