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Custify description
Custify is a customer success platform designed specifically for SaaS businesses of all sizes. It helps you track customer health, identify at-risk customers, and automate customer success tasks. This allows you to focus on building strong customer relationships and increasing customer lifetime value. Key features include health scores, automated workflows, and detailed reporting. Custify integrates with popular business tools to streamline your workflow.
Who is Custify best for
Custify is a customer success platform for SaaS businesses that helps track customer health, identify at-risk customers, and automate tasks. Users love its automation capabilities, granular health scores, and helpful playbooks. However, some find the UI challenging and email integration lacking. Custify integrates with popular business tools and offers robust reporting.
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Best for SaaS businesses of all sizes.
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Ideal for SaaS, Media, and Software/IT companies.
Custify features
| Supported Custify supports health tracking based on engagement, product usage, and support tickets. |
| Supported Custify allows defining custom health scores based on various criteria and weighting. |
| Supported Custify supports automated workflows triggered by customer events like inactivity. |
| Supported Custify allows users to create custom dashboards tailored to their needs. |
| Supported Custify supports setting up alerts for health score changes, enabling proactive customer engagement. |
| Supported Custify supports customer journey mapping, allowing visualization of touchpoints and milestones. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Custify reviews
We've summarised 474 Custify reviews (Custify Capterra reviews and Custify G2 reviews) and summarised the main points below.
- Ability to automate customer success operations.
- Granular and flexible health scores.
- Playbooks are helpful.
- Customer support and success is incredible.
- Robust reporting capabilities.
- Learning the UI wasn't too intuitive.
- Delayed emails.
- Email integration with Hubspot is missing.
- Metrics and dashboards are not updated in real time.
- Lengthy setup process.
Custify pricing
The commentary is based on 23 reviews from Custify Capterra reviews and Custify G2 reviews.
Custify's pricing is generally considered fair and reasonable, especially for its features and functionality. While some users find it a bit pricey for smaller businesses, most feel it provides excellent value compared to competitors, particularly for growing SaaS companies. A few appreciate the affordability in achieving comprehensive customer success goals.
Users sentiment
See the Custify pricing page.
Custify alternatives
TotangoBetter for larger businesses. Has more momentum based on website traffic data, but slower employee growth. Known for ease of use and fast setup.Read more
StartdeliverHas more momentum. Offers client management features with communication and workflow automation tools.Read more
Gainsight Customer SuccessBetter fit for larger businesses with dedicated customer success teams. Geared towards a broader range of industries but less focused on software and IT. More established, with generally positive customer reviews, but some report a steeper learning curve and complex setup. Pricing is generally considered less favorable.Read more
ChurnZeroBetter for Marketing & Advertising, and has broader industry applicability including Healthcare, Wellness & Pharma, Real Estate & Construction, Non-profit & Government. It is growing faster than Custify in terms of web traffic and employee growth. Users praise its intuitive UI and helpful analytics. However, some users mention limitations in customization and account management.Read more
VitallyBetter for B2B companies. Has real-time reporting, unlike Custify. Vitally is growing faster and has more momentum. A Custify competitor and alternative.Read more
Custify FAQ
What is Custify and what does Custify do?
Custify is a customer success platform built for SaaS businesses. It helps track customer health, identify at-risk customers, and automate tasks through features like health scores, automated workflows, and detailed reporting. This empowers customer success teams to proactively engage with customers and boost customer lifetime value.
How does Custify integrate with other tools?
Custify integrates with popular business tools, including HubSpot, Salesforce, Segment, and Intercom, to streamline workflows and centralize customer data. This allows for a unified view of customer interactions and automated data syncing.
What the main competitors of Custify?
Top alternatives to Custify include Totango, ChurnZero, Vitally, and Gainsight Customer Success. These platforms offer similar functionalities, such as customer health scoring, automated workflows, and reporting, catering to various business sizes and needs.
Is Custify legit?
Yes, Custify is a legitimate customer success platform. G2 and Capterra reviews rate it highly (4.7/5 and 4.89/5 respectively). Users praise its automation capabilities, flexible health scores, and helpful playbooks. However, some users mention a non-intuitive UI and delayed emails.
How much does Custify cost?
Custify does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific customer success needs and desired features.
Is Custify customer service good?
Custify's customer service is highly regarded. Users consistently praise the helpful and responsive support team, highlighting their availability via Slack and willingness to assist with implementation and troubleshooting. The Custify team actively solicits and implements user feedback, contributing to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.