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Custify

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Last updated on

Company health

Employee growth
7% decrease in the last year
Web traffic
5% decrease in the last quarter

Ratings

G2
4.7/5
(385)
Capterra
4.9/5
(112)

Custify description

Custify is a customer success platform designed specifically for SaaS businesses of all sizes. It helps you track customer health, identify at-risk customers, and automate customer success tasks. This allows you to focus on building strong customer relationships and increasing customer lifetime value. Key features include health scores, automated workflows, and detailed reporting. Custify integrates with popular business tools to streamline your workflow.

Who is Custify best for

Custify is a customer success platform tailored for SaaS businesses. We find that customers love the platform's ability to automate customer success operations and the granular, flexible health scores. Users also appreciate the playbooks and robust reporting. Although some users find the initial UI learning curve a bit steep, the incredible customer support helps smooth the onboarding process.

  • Perfect for any SaaS business, but we find Custify shines brightest with teams of 1-1000 seeking scalable CS.

  • In our experience, Custify stands out as a strong contender for companies in the Software, IT, and Telecommunications sectors.

Custify features

Supported

Efficient Communication: Custify helps make communication efficient by centralizing customer data in one place. This eliminates the need to gather information from different systems, allowing companies to spend more time with their clients.

Supported

Easy Integrations: Custify integrates with the apps your company already uses - with no need for engineering support.

Supported

Understand Customer Health: Custify helps you to easily understand customer health by reducing customer churn and providing an instant view of the status and engagement of your client.

Supported

Predictive Insights & Analytics: Custify provides predictive insights and analytics. It allows building custom dashboards and tracking performance scores in one view, eliminating the need for spreadsheets.

Supported

Events and Properties Tracking: Custify tracks events and properties. It allows tracking a wide range of data, including user behavior, product usage, and marketing campaign performance.

Supported

Segments and Personalization: Custify segments and personalizes. It allows creating custom segments based on any data point and deliver personalized experiences to each segment.

Supported

Customer Success Automation: Custify automates customer success. It allows automating repetitive tasks, such as sending welcome emails, assigning tasks to customer success managers, and escalating issues to support.

Supported

Customer 360 View: Custify offers a customer 360 view, helping oversee product adoption, customer lifecycles, and usage.

Supported

Customer Health Monitoring: Custify allows defining KPIs and assessing your portfolio’s health with Customer Health feature.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather positive
+0.67

Customer Service

Strongly positive
+0.95

Ease of Use

Strongly positive
+0.84

Reliability and Performance

Rather positive
+0.61

Ease of Implementation

Rather positive
+0.58

Scalability

Strongly positive
+1

Custify reviews

We've summarised 497 Custify reviews (Custify Capterra reviews and Custify G2 reviews) and summarised the main points below.

Pros of Custify
  • Ability to automate customer success operations.
  • Granular and flexible health scores.
  • Playbooks are helpful.
  • Customer support and success is incredible.
  • Robust reporting capabilities.
Cons of Custify
  • Learning the UI wasn't too intuitive.
  • Delayed emails.
  • Email integration with Hubspot is missing.
  • Metrics and dashboards are not updated in real time.
  • Lengthy setup process.

Custify pricing

The commentary is based on 24 reviews from Custify Capterra reviews and Custify G2 reviews.

We find that users generally consider Custify's pricing to be fair and reasonable, especially for startups and small to medium-sized businesses. Some users even highlighted its affordability compared to competitors with similar features. While one user mentioned the cost being potentially steep for smaller businesses, the prevailing sentiment is that Custify offers good value for its price.

Users sentiment

Rather positive
+0.67

See the Custify pricing page.

Custify alternatives

  • Logo of Velaris
    Velaris
    Proactive customer success platform. Automates tasks, improves collaboration, reduces churn.
    Read more
  • Logo of ChurnZero
    ChurnZero
    Stop churn, boost renewals, and grow customer lifetime value.
    Read more
  • Logo of ClientSuccess
    ClientSuccess
    Boost customer retention with automated engagement and insights.
    Read more
  • Logo of Gainsight Customer Success
    Gainsight Customer Success
    Drives customer growth by preventing churn and boosting satisfaction.
    Read more
  • Logo of Freshdesk Customer Success
    Freshdesk Customer Success
    Proactively guides users to value, boosting retention and satisfaction.
    Read more
  • Logo of CATALYST
    CATALYST
    Team goal setting and tracking software for better performance.
    Read more

Custify FAQ

  • What is Custify and what does Custify do?

    Custify is a customer success platform for SaaS businesses. We find that it helps track customer health, automate tasks like onboarding and follow-ups, and provides valuable insights to reduce churn and improve customer lifetime value. It's designed to improve retention and growth through automation and a clear view of customer health.

  • How does Custify integrate with other tools?

    Custify integrates seamlessly with your existing tech stack, including popular CRM, support, and marketing automation tools. This helps streamline workflows and centralize customer data. No engineering support is needed for setup.

  • What the main competitors of Custify?

    We find that Custify's main competitors are ClientSuccess, ChurnZero, and Planhat. These platforms offer similar customer success functionalities, focusing on customer retention, health scoring, and automated tasks. Another close alternative is Velaris.

  • Is Custify legit?

    Custify is a legitimate customer success platform. We find that users praise its automation capabilities, flexible health scores, and helpful playbooks. While some users mention a non-intuitive UI and occasional email delays, overall, it appears to be a safe and reliable choice for SaaS businesses.

  • How much does Custify cost?

    I'm sorry, but pricing information for Custify is not available at this time. For the most up-to-date pricing details, we recommend visiting the vendor's website directly.

  • Is Custify customer service good?

    Custify's customer service is highly regarded by users. They praise the responsiveness and helpfulness of the support team, particularly through their dedicated Slack channel. Users also appreciate the team's willingness to listen to feedback and implement suggestions for improvements.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.