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Skalin description
Skalin is a customer success platform designed for B2B SaaS companies. It helps you better manage and automate your customer interactions to increase retention and upselling opportunities. Skalin provides a 360-degree view of your customers by integrating data from your existing tools, like your CRM and product analytics. Its AI-powered health scores help you proactively identify at-risk customers and take action. You can automate customer processes with customizable playbooks and manage projects to ensure a smooth customer journey.
Who is Skalin best for
Skalin is a customer success platform for B2B SaaS companies seeking to boost retention and upselling. It integrates with your existing tools to provide a 360-degree view of your customers. AI-powered health scores help identify at-risk customers. Automating customer processes with customizable playbooks ensures a smooth customer journey. Pricing starts at 299€/month.
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Best for small to mid-sized B2B SaaS companies.
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Ideal for B2B SaaS companies.
Skalin features
| Supported Skalin tracks customer health using engagement, product usage, and other metrics. |
| Supported Skalin supports automated workflows triggered by customer events like inactivity. |
| Supported Skalin allows creating customized playbooks for various customer journeys using a drag-and-drop builder. |
| Supported Skalin integrates with various CRM systems like HubSpot, Salesforce, and Pipedrive. |
| Supported Product usage integration is supported. |
Skalin pricing
See the Skalin pricing page.
Start
Gives your team a good start with features like 360° customer view, AI-based Health Score, Tasks management, Standard Analytics, Smart Alerts, Guided implementation, Email / chat support, and 3 seats included.
Scale
Includes everything in the Start plan plus advanced analytics, Playbooks, Full API access, Custom Metrics, Zapier integration, Dedicated CSM, Training & Follow-up, and 5 seats included.
Skalin alternatives
TotangoBetter for larger SaaS businesses. Has more momentum and a broader user base with publicly available reviews. More industry-specific applications, but less suitable for the software industry. Lacks playbooks.Read more
SmartKarrot CSBetter for mid-sized to large businesses. Has more momentum. A SmartKarrot CS alternative for those prioritizing real-time updates and client management features.Read more
Gainsight Customer SuccessBetter suited for larger businesses. More established Gainsight Customer Success has positive customer reviews on feature richness and integrations. However, users dislike its complexity and performance with large datasets. Pricing information is not readily available.Read more
ZapScaleBetter for medium-sized businesses. More suitable for Finance, Retail, and IT. Has pre-built playbooks and KPIs. Growing faster. Users love the easy implementation and automated workflows but dislike the lack of NPS/CSAT surveys and email campaigns.Read more
AlongBetter for managing complex B2B sales and improving buyer experience. Focuses on sales teams, especially in SaaS, to streamline deals and onboard customers. Highly rated by users for ease of use and deal acceleration.Read more
GnattaBetter for handling multi-channel customer interactions, especially for e-commerce and retail businesses. More suitable for companies focused on customer service operations and streamlining support workflows. It has slightly more momentum. Gnatta is a Skalin alternative and competitor.Read more
Skalin FAQ
What is Skalin and what does Skalin do?
Skalin is a customer success platform for B2B SaaS companies aiming to boost retention and upselling. It integrates data from existing tools, offering a 360-degree customer view. AI-powered health scores help identify at-risk customers, and customizable playbooks automate processes for a smoother customer journey.
How does Skalin integrate with other tools?
Skalin integrates with your existing CRM and product analytics tools, providing a 360-degree view of your customers. It connects with popular CRMs like HubSpot, Salesforce, and Pipedrive, and supports product usage integration to track customer health and behavior.
What the main competitors of Skalin?
Top alternatives to Skalin include Totango, ZapScale, and SmartKarrot CS. These customer success platforms offer similar features like customer health tracking, automated workflows, and integrations with existing business tools. They cater to B2B SaaS companies looking to improve customer retention and growth.
Is Skalin legit?
Skalin appears legitimate with generally positive G2 reviews. However, declining LinkedIn employee growth and flat website traffic raise some concerns. Consider exploring alternatives like Totango or ZapScale for potentially more established options.
How much does Skalin cost?
Skalin's Start plan is priced at 299€/month and the Scale plan at 499€/month. Extra seats cost 35€/month for Start and 50€/month for Scale. Contact Skalin for pricing on extra contacts/companies. Is Skalin worth it with these price points? Consider the features offered in each plan to determine if it's right for your needs.
Is Skalin customer service good?
Skalin's customer service receives positive feedback. Users highlight the team's responsiveness, helpfulness with onboarding, and quick response times. The readily available and accurate support contributes to a positive customer experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.