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SmartKarrot CS description
SmartKarrot CS is a customer success platform designed for mid-sized to large businesses, particularly SaaS companies. It helps manage and automate customer interactions, from onboarding to renewals and expansion. Features include customer health scoring, playbooks for standardized processes, and data insights to identify churn risk and growth opportunities. SmartKarrot CS aims to improve customer retention, increase revenue, and provide data-driven insights for strategic decision-making.
Who is SmartKarrot CS best for
SmartKarrot CS is a customer success platform for mid-sized to large B2B SaaS companies. Users love its comprehensive features and responsive support. However, some have noted data accuracy issues and a complex onboarding process. It offers flexible pricing and focuses on customer health scoring, automated playbooks, and data-driven insights to reduce churn and boost revenue.
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Best for mid-sized SaaS companies looking to scale customer success operations.
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Ideal for B2B SaaS businesses seeking improved customer retention and revenue growth.
SmartKarrot CS features
| Supported SmartKarrot tracks customer health with its 360-degree customer view. |
| Supported SmartKarrot supports automated workflows triggered by customer events, including inactivity and low engagement. |
| Supported SmartKarrot offers reporting and analytics features, including customer behavior analysis and performance metrics. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
SmartKarrot CS reviews
We've summarised 34 SmartKarrot CS reviews (SmartKarrot CS G2 reviews) and summarised the main points below.
- Comprehensive features for managing customer success activities.
- Excellent and responsive customer support team.
- Flexible and customizable to fit various business processes.
- Helpful data insights and graphical representations.
- Data accuracy issues and bugs affecting health scores.
- Lack of pre-built training content.
- Platform can be slow and complex to onboard.
- Limited integrations with other tools.
SmartKarrot CS pricing
The commentary is based on 2 reviews from SmartKarrot CS G2 reviews.
SmartKarrot CS offers flexible plans suitable for various business needs. While some users initially perceive the cost as high, they later find the comprehensive features and excellent customer service justify the pricing, delivering substantial value. It's an investment in customer success management.
Users sentiment
See the SmartKarrot CS pricing page.
Basic
This plan includes 5 users, integration with 1 SaaS product, and 2 third-party integrations.
Growth
This plan includes 10 users, integration with 1 SaaS product, and 3 third-party integrations.
Pro
This plan includes 25 users, integration with 3 SaaS products, and 4 third-party integrations.
Enterprise
This plan includes custom users, integration with 3+ SaaS products, and 4+ third-party integrations.
SmartKarrot CS alternatives
Gainsight Customer SuccessBetter fit for larger businesses seeking company-wide customer success. More established with higher ratings and potentially broader industry application, but has a steeper learning curve and performance issues with large datasets. Pricing information is not readily available.Read more
AlongBetter for managing B2B sales and improving buyer experience. Focuses on deal management and collaboration between sales teams and clients. Higher user ratings and positive pricing sentiment.Read more
ZapScaleBetter fit for Finance, Retail, and Software/IT companies. ZapScale is growing faster and offers pre-built playbooks for quicker setup. However, it lacks NPS/CSAT survey features.Read more
ChurnZeroBetter fit for industries like Healthcare, Finance, Education, and Marketing. Higher rated by users. Has grown its team over the last year.Read more
SmartKarrot CS FAQ
What is SmartKarrot CS and what does SmartKarrot CS do?
SmartKarrot CS is a customer success platform for mid-sized to large SaaS companies. It automates customer interactions, manages health scores, and offers data insights to reduce churn and boost revenue. Features include playbooks, reporting, and analytics for data-driven decisions.
How does SmartKarrot CS integrate with other tools?
SmartKarrot CS offers limited integrations, which has been cited as a drawback by some users. For specific integration capabilities, it's best to consult SmartKarrot directly. Improving product integrations could enhance user experience and platform functionality.
What the main competitors of SmartKarrot CS?
Top alternatives to SmartKarrot CS include Totango, Gainsight Customer Success, ChurnZero, and ZapScale. These platforms offer similar functionalities, such as customer health scoring, automated playbooks, and integrations for managing customer success.
Is SmartKarrot CS legit?
SmartKarrot CS appears legitimate, offering customer success solutions and positive user reviews on platforms like G2. However, some users mention data accuracy issues and platform complexity. Consider exploring alternatives like Totango or ChurnZero for potentially smoother implementations.
How much does SmartKarrot CS cost?
SmartKarrot CS pricing starts at $15,000 for the Basic plan. Growth and Pro plan pricing is not publicly available. The Enterprise plan has custom pricing based on specific needs. Consider whether the product's features justify the cost for your business.
Is SmartKarrot CS customer service good?
SmartKarrot CS users praise the customer service team's responsiveness and proactive support, highlighting their guidance and assistance in achieving goals. Some users mention the platform's complexity during onboarding, but overall, reviews indicate a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.