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EverAfter description
EverAfter is a customer-facing platform designed to help B2B companies improve their customer experience and drive product adoption. It provides a centralized hub where customers can access resources, track progress, and collaborate with your team. EverAfter offers no-code tools to build personalized customer journeys, automate tasks, and integrate with existing systems like CRM and marketing automation platforms. It focuses on visually engaging customers with interactive elements and actionable insights, ditching clunky spreadsheets for a more modern approach.
Who is EverAfter best for
EverAfter is a customer-facing platform designed to enhance B2B customer experiences and product adoption. It offers a centralized hub for resources, progress tracking, and team collaboration. Users praise its intuitive interface and seamless integrations, while some find the backend UX challenging. Perfect for customer success teams seeking to streamline onboarding and engagement.
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Best for small to medium-sized B2B SaaS companies.
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Ideal for B2B SaaS companies focused on customer success and engagement.
EverAfter features
| Supported EverAfter allows customizing customer journeys with tailored interfaces and success plans. |
| Supported EverAfter integrates with popular CRMs like Salesforce and Hubspot. |
| Supported EverAfter offers an embeddable, widget-based interface to guide users within the software. |
| Supported EverAfter supports customer health tracking with dashboards and metrics like product usage and support tickets. |
| Supported EverAfter provides a dedicated customer hub for clients to access resources and information. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
EverAfter reviews
We've summarised 114 EverAfter reviews (EverAfter G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface for both admins and clients.
- Excellent customer support, highly responsive and helpful.
- Seamless integration with existing systems like Salesforce, Slack, and Zendesk.
- Highly customizable customer portals for personalized onboarding and support.
- Effective task management and progress tracking features for streamlined onboarding.
- Backend UX can be confusing and less user-friendly for non-tech-savvy CSMs.
- Limited AI integrations for tasks like writing introductions and lists for clients.
- Occasional slow loading times and delayed notifications for new messages/content.
- Limited column customization and filtering options.
- Some difficulty driving internal adoption of the platform among teams.
EverAfter pricing
The commentary is based on 4 reviews from EverAfter G2 reviews.
EverAfter's pricing is not discussed in the available reviews. Users highlight EverAfter's value in streamlining client communication and centralizing project management, suggesting a potential return on investment for businesses seeking improved collaboration and client onboarding.
See the EverAfter pricing page.
EverAfter alternatives
TheyDoBetter for visualizing customer journeys. Priced higher and may not be suitable for smaller businesses. TheyDo has some reliability issues and a steeper learning curve. Lacks some integrations.Read more
Gainsight Customer SuccessBetter suited for larger enterprises. More difficult to implement and use, potentially overwhelming for smaller teams. Consider this Gainsight Customer Success alternative if robust analytics and automation are crucial, even with a steeper learning curve.Read more
TotangoBetter for larger businesses. Has slower momentum. Totango users dislike slow performance and lack of email integration.Read more
EnablixBetter for content management and sales enablement. Has positive pricing sentiment and offers deal rooms, a content library, and digital hubs. G2 rates it 4.7/5. Is growing faster than EverAfter in website traffic.Read more
AlongMore sales-focused and better for managing complex deals. G2 rates it 4.9/5. Easy setup and valuable buyer behavior insights are loved by users. Some find limited customization options and occasional slow loading times problematic. Positive pricing sentiment with free and paid plans.Read more
EverAfter FAQ
What is EverAfter and what does EverAfter do?
EverAfter is a customer-facing platform that helps B2B companies enhance customer experience and boost product adoption. It offers a centralized hub for resources, progress tracking, and team collaboration. With no-code tools, EverAfter enables personalized customer journeys and integrates with existing systems like CRM and marketing automation platforms.
How does EverAfter integrate with other tools?
EverAfter integrates with existing systems through no-code tools, including popular CRM and marketing automation platforms. It specifically mentions integrations with Salesforce, Slack, and Zendesk, enabling streamlined workflows and data synchronization.
What the main competitors of EverAfter?
Top EverAfter alternatives include Totango, Gainsight Customer Success, ChurnZero, and ZapScale. These platforms offer similar customer success and engagement functionalities, catering to B2B SaaS companies seeking improved customer onboarding, retention, and revenue generation. TheyDo and Salesforce Service Cloud are also viable alternatives.
Is EverAfter legit?
EverAfter is a legitimate platform. User reviews praise its intuitive interface, excellent customer support, and seamless integrations. While some users find the backend complex and desire more AI features, EverAfter appears to be a safe and helpful tool for improving customer experience.
How much does EverAfter cost?
I couldn't find pricing information for EverAfter. Contact EverAfter directly to discuss product pricing and determine if it's worth the investment for your needs.
Is EverAfter customer service good?
EverAfter's customer service receives overwhelmingly positive feedback. Users consistently praise the support team's responsiveness, helpfulness, and willingness to go the extra mile. They describe the team as consultative and readily available to resolve issues and offer guidance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.