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TheyDo description
TheyDo is a software platform designed to help businesses improve their customer experience. It allows you to visually map out every step of your customer's journey, from initial contact to long-term engagement. With TheyDo, teams can collaborate on identifying customer pain points, prioritize solutions, and track progress towards key performance indicators. It acts as a central hub for all customer journey information, ensuring everyone in your organization has a shared understanding of the customer experience. TheyDo also offers data security and expert coaching to support your journey management strategy.
Who is TheyDo best for
TheyDo is a customer journey mapping software ideal for large enterprises seeking to visualize and optimize their customer experience. Users praise its centralized platform, intuitive interface, and robust features. However, some find the pricing high and the learning curve steep. TheyDo excels at facilitating cross-departmental collaboration and providing actionable insights for enhanced customer satisfaction.
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Best fit for enterprise companies.
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Suitable for businesses focused on improving customer experience.
TheyDo features
| Supported TheyDo supports cross-departmental collaboration through shared workspaces and standardized journey management. |
| Supported TheyDo offers a visual editor with drag and drop functionality for building customer journeys. |
| Supported TheyDo supports team collaboration with real-time interaction, commenting, and inviting collaborators. |
| Supported TheyDo offers tools and strategies for managing the entire customer lifecycle. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
TheyDo reviews
We've summarised 60 TheyDo reviews (TheyDo G2 reviews) and summarised the main points below.
- Centralized platform for visualizing and analyzing customer journeys.
- User-friendly interface promotes easy navigation and collaboration.
- Robust features enable customization and actionable insights.
- Excellent customer support praised for responsiveness and helpfulness.
- Effective tool for managing multiple client experience journey maps end-to-end.
- High pricing tiers make it inaccessible for smaller businesses or startups.
- Limited export options hinder effective presentation of journey information.
- Overwhelming number of features creates a steep learning curve for new users.
- Limited integrations with other platforms restrict workflow efficiency.
- Occasional glitches and bugs disrupt the user experience.
TheyDo pricing
The commentary is based on 10 reviews from TheyDo G2 reviews.
TheyDo's pricing is a common concern. While users appreciate the generous free plan, the paid tiers are often considered expensive, especially for smaller businesses, freelancers, and agencies. Some find the jump from free to paid too significant.
Users sentiment
TheyDo alternatives
LimetropyBetter suited for larger companies. It has fewer user reviews and a slightly lower average rating. Lacks specific features like a visual journey builder and centralized repository.Read more
HubSpot Marketing HubBetter for inbound marketing and lead generation. Broader industry applicability. More established, with a larger user base and faster momentum. Integrates with HubSpot CRM.Read more
Brevo Transactional EmailBetter for transactional emails like receipts and password resets. Easier to use, with better ratings and more positive pricing sentiment. Focuses on email deliverability and offers a free plan. TheyDo alternative; TheyDo competitor.Read more
Verint Voice of the CustomerBetter for mid-size and large businesses needing robust reporting and analytics for customer feedback. Focuses on feedback analysis across various channels. More positive pricing sentiment.Read more
SmaplyBetter for persona mapping. A TheyDo alternative with more export options and integrations like Google Sheets. Free plan available but has slower momentum currently.Read more
Mailchimp All-in-One Marketing PlatformBetter for marketing automation and email campaigns. A broader industry fit as a Mailchimp alternative. Caters to a wider audience including small, medium, and large businesses.Read more
TheyDo FAQ
What is TheyDo and what does TheyDo do?
TheyDo is a customer journey mapping software that helps businesses visualize and analyze the customer experience. It enables teams to collaborate, identify pain points, and improve customer satisfaction through a centralized platform and visual journey builder. However, some users find the pricing high and the learning curve steep.
How does TheyDo integrate with other tools?
TheyDo integrates with several tools, though users have noted limited integration options as a drawback. TheyDo supports integrations to enhance workflow efficiency, though specific integrations are not listed in the provided data.
What the main competitors of TheyDo?
Alternatives to TheyDo include HubSpot Marketing Hub, Limetropy, and ActiveCampaign. These competitors offer similar customer journey mapping and experience management features. Zendesk and Avaya also provide related customer experience solutions.
Is TheyDo legit?
TheyDo is a legitimate platform specializing in customer journey mapping. G2 reviews rate it 4.5/5, praising its intuitive interface and robust features. However, some users mention high pricing and a steep learning curve. Consider these factors when evaluating if TheyDo is safe and right for your needs.
How much does TheyDo cost?
I couldn't find pricing details for TheyDo. For the most up-to-date pricing information, it's best to visit their website or contact their sales team directly. This will help determine if TheyDo's product pricing is worth it for your needs.
Is TheyDo customer service good?
TheyDo receives positive feedback for its customer support. Users describe the customer service team as responsive, helpful, and willing to go the extra mile to resolve issues and provide guidance on using the platform effectively. Some users even consider the support team a key factor in their overall satisfaction with TheyDo.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.