What is Verint Voice of the Customer and what does Verint Voice of the Customer do?

Verint Voice of the Customer is a customer experience management platform. It collects and analyzes feedback from various channels, providing insights to improve customer satisfaction. The software offers survey tools, reporting, and analytics to measure customer sentiment and loyalty.

How does Verint Voice of the Customer integrate with other tools?

Verint Voice of the Customer seamlessly integrates with existing infrastructure. It lacks specific details on integrations with other tools, referring to its capacity to integrate with a company's existing setup.

What the main competitors of Verint Voice of the Customer?

Alternatives to Verint Voice of the Customer include Qualtrics CustomerXM, Medallia Experience Cloud, and InMoment. These platforms offer similar features for collecting and analyzing customer feedback, providing insights to improve customer experience.

Is Verint Voice of the Customer legit?

Yes, Verint Voice of the Customer is a legitimate software solution for collecting and analyzing customer feedback. It's known for its versatile survey capabilities and strong customer support. However, some users find the backend slow and reporting complex. It is generally considered a safe and effective VOC tool.

How much does Verint Voice of the Customer cost?

Verint doesn't publicly disclose pricing for its Voice of the Customer platform. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth the investment for your business.

Is Verint Voice of the Customer customer service good?

Verint Voice of the Customer's customer service receives positive feedback. Users praise the helpful and responsive support team, highlighting their quick issue resolution and valuable insights. However, service quality may have declined after Verint's acquisition.

Verint Voice of the Customer

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Last updated on 2/27/2025

Verint Voice of the Customer description

Verint Voice of the Customer is a software solution that helps you understand and improve customer experience. It collects and analyzes customer feedback from various channels, providing insights to improve products, services, and customer interactions. It offers tools for surveys, web and mobile feedback, and reporting to measure customer sentiment and loyalty. This solution suits mid-sized to large businesses aiming to gain a comprehensive view of their customers' experiences.

Who is Verint Voice of the Customer best for

Verint Voice of the Customer helps businesses understand and improve customer experience. It collects and analyzes feedback from various channels, providing insights to improve products and services. Users love its versatility for various survey types and cost-effectiveness, but some find the backend slow and reporting inflexible.

Best for mid-sized to large businesses.
Suitable for retail and ecommerce businesses.

Verint Voice of the Customer features

Type in the name of the feature or in your own words tell us what you need

Supported

Verint Voice of the Customer allows creating and sending surveys.

Supported

Verint Voice of the Customer supports customer lifecycle management by analyzing interactions and journeys.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive

Ease of Use

Strongly positive

Reliability and Performance

Strongly positive

Ease of Implementation

Strongly positive

Verint Voice of the Customer reviews

Pros of Verint Voice of the Customer

Versatile platform for various survey types, from simple pulse surveys to complex user studies.
Cost-effective compared to other enterprise-level solutions.
Excellent customer support and success team, providing helpful insights and quick issue resolution.
Easy to use interface for survey creation and basic reporting.
Useful for gathering both external and internal customer feedback.
Provides valuable quantitative and open-ended feedback data, informing product development and strategic initiatives.
Seamlessly integrates with existing infrastructure.
Powerful reporting metrics linked back to surveys.
Effective for measuring changes in customer experience over time and identifying areas for improvement.

Cons of Verint Voice of the Customer

Backend platform can be slow, impacting access to recent data.
Limited reporting flexibility; difficulty setting up multiple report configurations for the same user.
Inflexible case properties setup; unable to customize for different surveys.
Automated reporting feature discontinued, requiring manual report pulling.
Advanced reporting features can be complex, requiring support.
Benchmarking data availability and usage unclear.
User guide lacks information on ACD configuration.
Limited survey customization for branding.
High cost and potential misalignment of use case for certain needs.
Overly intrusive survey pop-ups.

Verint Voice of the Customer pricing

The commentary is based on 2 reviews from Verint Voice of the Customer G2 reviews.

Verint Voice of the Customer offers robust features comparable to premium solutions, often at a more competitive price. However, some users have found the cost to be high relative to usage, especially for simpler feedback collection needs. Consider your budget and required features when evaluating.

Users sentiment

Strongly positive

Verint Voice of the Customer alternatives

Microsoft Power Platform

Better for users comfortable with the Microsoft ecosystem. More versatile for automating processes and building custom applications. Caters to a wider range of industries beyond customer experience. Is growing faster than Verint Voice of the Customer.
Read more
Verint Voice of the Customer

More suitable for larger enterprises, especially in regulated sectors like finance and healthcare. Features a smaller set of feedback modules. Slightly lower reliability and performance. Verint Voice of the Customer alternative, Verint Voice of the Customer competitor.
Read more
Solarwinds Network Management

Better for network performance monitoring and troubleshooting. More technically complex and aimed at IT professionals. Caters to a wider range of industries. Negative pricing sentiment.
Read more
Microsoft 365 E5 Compliance

Better for compliance and data governance in regulated industries like finance, healthcare, and IT. A strong Verint Voice of the Customer competitor for enterprise security needs.
Read more
Compliance

Better for compliance and risk management. Broader focus than customer feedback.
Read more
Epicor for Manufacturing

Better for manufacturing businesses. Serves a wider range of industries including manufacturing, retail, and building supply. More customizable but has some usability and performance issues with its newer Kinetic interface. Rated slightly lower and users report difficulty with support. Pricing is considered less favorable.
Read more

Verint Voice of the Customer FAQ

What is Verint Voice of the Customer and what does Verint Voice of the Customer do?

Verint Voice of the Customer is a customer experience management platform. It collects and analyzes feedback from various channels, providing insights to improve customer satisfaction. The software offers survey tools, reporting, and analytics to measure customer sentiment and loyalty.
How does Verint Voice of the Customer integrate with other tools?

Verint Voice of the Customer seamlessly integrates with existing infrastructure. It lacks specific details on integrations with other tools, referring to its capacity to integrate with a company's existing setup.
What the main competitors of Verint Voice of the Customer?

Alternatives to Verint Voice of the Customer include Qualtrics CustomerXM, Medallia Experience Cloud, and InMoment. These platforms offer similar features for collecting and analyzing customer feedback, providing insights to improve customer experience.
Is Verint Voice of the Customer legit?

Yes, Verint Voice of the Customer is a legitimate software solution for collecting and analyzing customer feedback. It's known for its versatile survey capabilities and strong customer support. However, some users find the backend slow and reporting complex. It is generally considered a safe and effective VOC tool.
How much does Verint Voice of the Customer cost?

Verint doesn't publicly disclose pricing for its Voice of the Customer platform. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth the investment for your business.
Is Verint Voice of the Customer customer service good?

Verint Voice of the Customer's customer service receives positive feedback. Users praise the helpful and responsive support team, highlighting their quick issue resolution and valuable insights. However, service quality may have declined after Verint's acquisition.

Reviewed by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.