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Verint Voice of the Customer description
Verint Voice of the Customer is a software solution that helps you understand and improve customer experience. It collects and analyzes customer feedback from various channels, providing insights to improve products, services, and customer interactions. It offers tools for surveys, web and mobile feedback, and reporting to measure customer sentiment and loyalty. This solution suits mid-sized to large businesses aiming to gain a comprehensive view of their customers' experiences.
Who is Verint Voice of the Customer best for
Verint Voice of the Customer helps businesses understand and improve customer experience. It collects and analyzes feedback from various channels, providing insights to improve products and services. Users love its versatility for various survey types and cost-effectiveness, but some find the backend slow and reporting inflexible.
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Best for mid-sized to large businesses.
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Suitable for retail and ecommerce businesses.
Verint Voice of the Customer features
| Supported Verint Voice of the Customer allows creating and sending surveys. |
| Supported Verint Voice of the Customer supports customer lifecycle management by analyzing interactions and journeys. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Verint Voice of the Customer reviews
We've summarised 41 Verint Voice of the Customer reviews (Verint Voice of the Customer G2 reviews) and summarised the main points below.
- Versatile platform for various survey types, from simple pulse surveys to complex user studies.
- Cost-effective compared to other enterprise-level solutions.
- Excellent customer support and success team, providing helpful insights and quick issue resolution.
- Easy to use interface for survey creation and basic reporting.
- Useful for gathering both external and internal customer feedback.
- Provides valuable quantitative and open-ended feedback data, informing product development and strategic initiatives.
- Seamlessly integrates with existing infrastructure.
- Powerful reporting metrics linked back to surveys.
- Effective for measuring changes in customer experience over time and identifying areas for improvement.
- Backend platform can be slow, impacting access to recent data.
- Limited reporting flexibility; difficulty setting up multiple report configurations for the same user.
- Inflexible case properties setup; unable to customize for different surveys.
- Automated reporting feature discontinued, requiring manual report pulling.
- Advanced reporting features can be complex, requiring support.
- Benchmarking data availability and usage unclear.
- User guide lacks information on ACD configuration.
- Limited survey customization for branding.
- High cost and potential misalignment of use case for certain needs.
- Overly intrusive survey pop-ups.
Verint Voice of the Customer pricing
The commentary is based on 2 reviews from Verint Voice of the Customer G2 reviews.
Verint Voice of the Customer offers robust features comparable to premium solutions, often at a more competitive price. However, some users have found the cost to be high relative to usage, especially for simpler feedback collection needs. Consider your budget and required features when evaluating.
Users sentiment
Verint Voice of the Customer alternatives
Verint Voice of the CustomerGathers customer feedback everywhere, analyzes it, boosts experiences.Read more
Verint Voice of the Customer FAQ
Verint Voice of the Customer is a customer experience management platform. It collects and analyzes feedback from various channels, providing insights to improve customer satisfaction. The software offers survey tools, reporting, and analytics to measure customer sentiment and loyalty.
What is Verint Voice of the Customer and what does Verint Voice of the Customer do?
Verint Voice of the Customer is a customer experience management platform. It collects and analyzes feedback from various channels, providing insights to improve customer satisfaction. The software offers survey tools, reporting, and analytics to measure customer sentiment and loyalty.
Verint Voice of the Customer seamlessly integrates with existing infrastructure. It lacks specific details on integrations with other tools, referring to its capacity to integrate with a company's existing setup.
How does Verint Voice of the Customer integrate with other tools?
Verint Voice of the Customer seamlessly integrates with existing infrastructure. It lacks specific details on integrations with other tools, referring to its capacity to integrate with a company's existing setup.
Alternatives to Verint Voice of the Customer include Qualtrics CustomerXM, Medallia Experience Cloud, and InMoment. These platforms offer similar features for collecting and analyzing customer feedback, providing insights to improve customer experience.
What the main competitors of Verint Voice of the Customer?
Alternatives to Verint Voice of the Customer include Qualtrics CustomerXM, Medallia Experience Cloud, and InMoment. These platforms offer similar features for collecting and analyzing customer feedback, providing insights to improve customer experience.
Yes, Verint Voice of the Customer is a legitimate software solution for collecting and analyzing customer feedback. It's known for its versatile survey capabilities and strong customer support. However, some users find the backend slow and reporting complex. It is generally considered a safe and effective VOC tool.
Is Verint Voice of the Customer legit?
Yes, Verint Voice of the Customer is a legitimate software solution for collecting and analyzing customer feedback. It's known for its versatile survey capabilities and strong customer support. However, some users find the backend slow and reporting complex. It is generally considered a safe and effective VOC tool.
Verint doesn't publicly disclose pricing for its Voice of the Customer platform. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth the investment for your business.
How much does Verint Voice of the Customer cost?
Verint doesn't publicly disclose pricing for its Voice of the Customer platform. Contact their sales team for a customized quote based on your specific needs and to determine if the product is worth the investment for your business.
Verint Voice of the Customer's customer service receives positive feedback. Users praise the helpful and responsive support team, highlighting their quick issue resolution and valuable insights. However, service quality may have declined after Verint's acquisition.
Is Verint Voice of the Customer customer service good?
Verint Voice of the Customer's customer service receives positive feedback. Users praise the helpful and responsive support team, highlighting their quick issue resolution and valuable insights. However, service quality may have declined after Verint's acquisition.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.