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Gnatta description
Gnatta is a customizable customer service platform designed for mid-sized to large businesses. It offers tools like live chat, automation, and analytics to manage customer interactions across various channels like email, social media, and messaging apps. Gnatta helps businesses streamline their customer service operations, improve response times, and gain insights from customer data. It can be integrated with other business tools and customized to fit specific workflows.
Who is Gnatta best for
Gnatta is a customizable customer service platform for mid-sized to large businesses. It offers live chat, automation, and analytics to manage customer interactions across various channels. Gnatta streamlines customer service operations, improves response times, and provides valuable insights from customer data.
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Best for medium businesses (101-1000 employees) and a good fit for large enterprises (1001+).
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Particularly well-suited for e-commerce and retail businesses.
Gnatta features
| Supported Gnatta offers live chat for real-time website visitor interaction. |
| Supported Gnatta offers a unified platform to manage customer interactions across email, chat, social media, and phone. |
| Supported Gnatta offers customizable reporting tools to identify trends and make data-driven decisions. |
Gnatta pricing
See the Gnatta pricing page.
Gnatta alternatives
Salesforce Service CloudBetter fit for larger enterprises. Has significantly more momentum. More user reviews available.Read more
SentimentIntegrates with more channels and has stronger momentum. A better Sentiment alternative for social media management.Read more
HubSpot Service HubBetter for a wider range of industries and company sizes. Has more momentum based on employee growth and website traffic. More user reviews are available. A popular HubSpot alternative and competitor.Read more
Chat BreezesBetter for social commerce and managing social media interactions. More suitable for e-commerce businesses and SMBs. Positive user reviews highlight its effectiveness and ease of use. A Gnatta alternative and competitor.Read more
ConfluenceBetter for team collaboration and knowledge sharing. More suitable for software and IT companies. Negative sentiment around pricing.Read more
Gnatta FAQ
What is Gnatta and what does Gnatta do?
Gnatta is a customizable customer service platform for mid-sized to large businesses. It offers live chat, automation, and analytics to manage customer interactions across various channels, including email, social media, and messaging apps. Gnatta streamlines customer service operations, improves response times, and provides valuable customer data insights.
How does Gnatta integrate with other tools?
Gnatta integrates with other business tools to fit specific workflows, though specific integrations are not detailed in the provided data. It offers a range of features such as live chat, omnichannel communication, and analytics to streamline customer service operations.
What the main competitors of Gnatta?
Gnatta competes with other customer service platforms like Salesforce Service Cloud, Sentiment, HubSpot Service Hub, and HaloCRM. These alternatives offer similar features such as omnichannel communication, automation, and analytics. Confluence and Chat Breezes offer more niche solutions focused on team collaboration and social commerce, respectively.
Is Gnatta legit?
Gnatta appears to be a legitimate customer service platform. With features like live chat and omnichannel communication, it helps businesses manage customer interactions. However, keep in mind the negative LinkedIn employee growth when considering Gnatta's long-term viability.
How much does Gnatta cost?
Gnatta does not publicly disclose pricing information. Contact their sales team to obtain product pricing details and determine if Gnatta is worth the investment for your needs.
Is Gnatta customer service good?
Gnatta's customer service receives positive feedback. Users appreciate the consolidated platform for managing multiple communication channels, and the detailed reporting features that eliminate manual spreadsheet work. One user noted a temporary lapse in service due to their account manager's absence.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.