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HaloCRM description
HaloCRM is a customer service platform designed for mid-sized businesses and larger. It allows you to manage customer communications from various channels like email, chat, and social media, all within a single platform. HaloCRM helps automate tasks, offers self-service options for customers, and provides detailed performance reports. It's designed to be user-friendly and scalable to accommodate your business needs.
Who is HaloCRM best for
HaloCRM is a customer service platform for mid-sized businesses and larger. Manage customer communications from email, chat, and social media in one platform. Automate tasks, offer self-service options, and get detailed performance reports. HaloCRM is user-friendly and scalable.
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Best for medium businesses (101-1000 employees), good fit for large enterprises (1001+).
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Particularly well-suited for E-commerce businesses.
HaloCRM features
| Supported HaloCRM supports omnichannel communication including email, chat, social media, and phone. |
| Supported HaloCRM offers a self-service portal, knowledge base, and a chatbot. |
| Supported HaloCRM offers integrations with various software via native integrations and APIs. |
| Supported HaloCRM offers customizable reports, dashboards, and real-time analytics to identify trends and make data-driven decisions. |
| Supported HaloCRM offers workflow automation with a codeless interface and drag-and-drop configuration. |
| Supported HaloCRM offers robust ticketing functionality to organize, track, and manage customer issues. |
HaloCRM pricing
The commentary is based on 1 reviews from HaloCRM G2 reviews.
HaloCRM's pricing is considered somewhat high by some users, particularly regarding support costs. However, it offers bulk messaging without extra charges, which some find valuable. There is no native macOS compatibility, which may be a factor for some potential users.
See the HaloCRM pricing page.
HaloCRM alternatives
Salesforce Service CloudBetter fit for larger enterprises needing AI-powered automation and robust analytics. A Salesforce Service Cloud alternative for those seeking tighter Salesforce integration.Read more
Chat BreezesBetter for e-commerce businesses focusing on social media sales. More suitable for SMBs. Positive pricing sentiment. Chat Breezes is a HaloCRM alternative and competitor.Read more
ConfluenceBetter for project documentation and team collaboration. Not focused on customer service.Read more
HelpwiseBetter for small to mid-sized businesses needing a shared inbox. A Helpwise alternative for those who need broader integrations. Helpwise has more momentum.Read more
FreshserviceBetter for IT management. Caters to a wider range of industries. Has more momentum.Read more
HaloCRM FAQ
What is HaloCRM and what does HaloCRM do?
HaloCRM is a customer service platform for mid-sized businesses and larger. It manages customer communications across various channels like email, chat, and social media within a single platform. It automates tasks, offers self-service options, and delivers performance reports.
How does HaloCRM integrate with other tools?
HaloCRM integrates with various software via native integrations and APIs. This allows for streamlined workflows and connections with other tools you may be using.
What the main competitors of HaloCRM?
Top alternatives to HaloCRM include Sentiment, Salesforce Service Cloud, and Helpwise. These platforms offer similar features like omnichannel communication, automation, and self-service options for customers. They are suitable for mid-sized to large businesses seeking robust customer service solutions.
Is HaloCRM legit?
Yes, HaloCRM is a legitimate customer service platform. It's designed for mid-sized to large businesses and offers features like omnichannel communication, self-service options, and workflow automation. G2 gives it a 4.8/5 rating, indicating it is safe and reliable.
How much does HaloCRM cost?
I couldn't find pricing information for HaloCRM. Contact the vendor directly to discuss pricing options and determine if HaloCRM is worth the investment for your needs.
Is HaloCRM customer service good?
Users praise HaloCRM's customer support as "really good" and "hands-on," highlighting smooth onboarding and helpful training calls. A user also mentioned excellent user support in Spanish, indicating broader multilingual support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.