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Helpwise description
Helpwise is a customer service platform designed for mid-sized businesses. It allows you to manage all your customer communications, like emails and chats, from one shared inbox. Helpwise helps automate repetitive tasks, provides customer self-service tools like a help center, and offers analytics on team performance. By integrating with other tools you use, Helpwise aims to streamline your customer service and increase efficiency.
Who is Helpwise best for
Helpwise is a customer service platform ideal for growing teams in small to medium-sized businesses. It offers a shared inbox, multi-channel support, and automation tools. Users praise its ease of use and helpful customer support, while some desire improvements to the mobile app and reporting features. Helpwise integrates with various tools to streamline customer service and boost efficiency.
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Best for small to medium-sized businesses (SMBs).
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Suitable for businesses seeking streamlined customer support and a shared inbox.
Helpwise features
| Supported Helpwise offers a shared team inbox, enhancing collaboration and efficiency. |
| Supported Helpwise supports canned responses called "Saved Replies". |
| Supported Helpwise offers integrations with numerous apps via Zapier, custom integrations, and direct integrations. |
| Supported Helpwise offers workflow automation via Automation Rules and integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Helpwise reviews
We've summarised 200 Helpwise reviews (Helpwise TrustPilot reviews and Helpwise G2 reviews) and summarised the main points below.
- Shared inbox feature praised for its ease of use and ability to streamline customer communication.
- Fast, responsive, and helpful customer support is frequently commended.
- Affordable pricing compared to competitors, making it a good value for mid-sized businesses.
- Easy to set up and integrate with other tools, enabling a smooth onboarding experience.
- Wide range of integrations, including email, live chat, SMS, and social media platforms.
- Occasional bugs and glitches are reported, but users appreciate the quick support response in resolving them.
- Mobile app needs improvement, with users finding it basic and glitchy.
- Limited advanced reporting features for analyzing team performance and KPIs.
- Search functionality within the platform can be inconsistent at times.
- Some users desire a more modern UI refresh for certain areas like the knowledge base.
Helpwise pricing
The commentary is based on 10 reviews from Helpwise G2 reviews and Helpwise TrustPilot reviews.
Helpwise is praised for its affordability and excellent value, especially for small businesses. Users highlight its cost-effectiveness compared to competitors like Zendesk, appreciating its scalable pricing structure that accommodates growing teams without excessive costs. While some desire more advanced features, the general consensus is that Helpwise offers a good balance of features and price.
Users sentiment
See the Helpwise pricing page.
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Helpwise has a free trial.
Standard
Collaboration for small teams. Includes minimum 2 and maximum 10 users, 3 shared inboxes, 15 saved replies, Help Center / Knowledge Base, Email, Live Chat and Facebook channels, 1 personal email inbox per user, standard analytics, standard integrations, collaboration features including notes, mentions, collision detection and shared drafts.
Premium
Automation for growing teams. Includes all Standard Features plus minimum 2 users, 10 shared inboxes, unlimited saved replies, 25 automation rules, all channels including Email, Live Chat, Whatsapp, SMS, Calling, Facebook and Instagram, Chatbot, Calling and Whatsapp, advanced analytics, all integrations, CSAT and AI Assist and Summarize.
Advanced
Scale for large teams. Includes all Premium Features plus minimum 3 users, 30 shared inboxes, advanced assignment, unlimited automation rules, SLA rules, free chatbot and calling, AI Auto Prioritization, custom views, priority support and single sign-on (SSO).
Helpwise alternatives
FrontBetter suited for larger businesses and has more momentum. Higher rated by users. Offers live chat and AI-powered assistance.Read more
klink.cloudMore focused on phone call management alongside other channels. Offers a free plan, which may be suitable for smaller businesses or those wanting to test the platform. Primarily designed for mid-sized businesses in the IT industry. Lacks features like a shared inbox and knowledge base.Read more
ThriveDeskBetter for e-commerce and SaaS businesses. ThriveDesk has higher ratings and a more user-friendly interface, but slower momentum. It offers live chat and a knowledge base.Read more
ConfluenceBetter for project documentation and knowledge management. Not designed for customer communication channels like email or chat. More suitable for internal collaboration and knowledge sharing within a company.Read more
Chat BreezesMore focused on social commerce and converting social media engagement into sales. Better for e-commerce businesses managing interactions across various social media channels.Read more
Zoom WorkplaceBetter for larger companies. Integrates video conferencing, phone, email, and calendar. Offers AI-powered features and hybrid work solutions.Read more
Helpwise FAQ
What is Helpwise and what does Helpwise do?
Helpwise is a shared inbox platform for customer service teams. It centralizes communication channels like email and chat, automates workflows, and offers a help center for self-service. Helpwise integrates with other tools to streamline customer service and improve team efficiency, making it ideal for growing businesses.
How does Helpwise integrate with other tools?
Helpwise integrates with numerous tools through Zapier, custom integrations, and direct integrations. This includes popular apps for email, live chat, SMS, and social media platforms, streamlining workflows and centralizing communication.
What the main competitors of Helpwise?
Top alternatives to Helpwise include Front, klink.cloud, and ThriveDesk. These platforms offer similar features such as shared inboxes, multi-channel communication, and integrations to streamline customer service operations. Hiver and ClickUp are also viable alternatives.
Is Helpwise legit?
Yes, Helpwise is a legitimate customer service platform. It's known for its shared inbox, integrations, and affordable pricing. While some users report occasional bugs and desire mobile app improvements, the platform is generally considered safe and reliable for managing customer communications.
How much does Helpwise cost?
Helpwise pricing starts at $12/month for the Standard plan (up to 10 users), $23/month for the Premium plan, and $39/month for the Advanced plan. A 7-day free trial is available. Add-ons like extra inboxes and a chatbot are available at additional cost. Contact Helpwise for specific add-on pricing.
Is Helpwise customer service good?
Helpwise's customer service is highly regarded. Users consistently praise the team's responsiveness, helpfulness, and quick resolution of issues. While the product has occasional bugs, the efficient support team effectively addresses these concerns.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.