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Company health
Ratings
ThriveDesk description
ThriveDesk is a customer support platform designed for small to medium-sized businesses, particularly those in e-commerce or software as a service (SaaS). It offers a suite of features including live chat, a shared inbox for managing email support tickets, and a knowledge base for creating self-service help articles. ThriveDesk focuses on providing a user-friendly interface and integrations with popular business tools. It aims to help businesses streamline their customer support operations and improve customer satisfaction.
Who is ThriveDesk best for
ThriveDesk is a user-friendly customer support platform ideal for small to medium-sized businesses, especially in e-commerce or SaaS. Users praise its intuitive interface, robust ticket management, and effective shared inbox and live chat. ThriveDesk offers a good value, but some users mention needing improvements to its mobile app and integrations.
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Best for small to medium-sized businesses (SMBs).
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Ideal for e-commerce, SaaS, and various other industries.
ThriveDesk features
| Supported ThriveDesk offers live chat for real-time customer interaction. |
| Supported ThriveDesk offers integrations with 80+ apps, including popular platforms like WordPress and Shopify. |
| Supported Thrivedesk offers customizable reporting tools to analyze trends and pinpoint issues. |
| Supported ThriveDesk offers a shared inbox to centralize and manage customer requests, enhancing team collaboration. |
| Supported ThriveDesk offers workflow automation, including pre-made automations for various tasks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
ThriveDesk reviews
We've summarised 61 ThriveDesk reviews (ThriveDesk Capterra reviews and ThriveDesk G2 reviews) and summarised the main points below.
- User-friendly and intuitive interface.
- Excellent and responsive customer support.
- Robust ticket management system.
- Effective shared inbox and live chat.
- Good value for the price.
- Limited integrations with some platforms.
- Mobile app needs improvement.
- Shopify integration needs improvement.
- Community feature needs more development.
- Some minor bugs reported.
ThriveDesk pricing
The commentary is based on 10 reviews from ThriveDesk Capterra reviews and ThriveDesk G2 reviews.
ThriveDesk is praised for its affordability and value, especially compared to competitors. Users find its pricing reasonable and appreciate its cost-effectiveness for small businesses and freelancers needing robust features. While one review mentioned higher costs, most emphasize its value-for-money proposition.
See the ThriveDesk pricing page.
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ThriveDesk has a free trial.
Basic
For small businesses want to delight their customers. Includes shared inbox, ticketing system and live chat.
Standard
For startups and growing business want to level up support. Includes shared inbox, ticketing system, public help center, live chat and workflow automation.
Unlimited
Company obsessed with customers experience. Includes shared inbox, ticketing system, public help center, private help center, live chat, workflow automation, WP Portal, visitor tracking and multiple help centers.
Starter
Perfect for startups and small teams. Get started with 4 support agent included, 2 Shared inboxes with email, live chat, ticketing system, 1 Knowledge Base, Live Chat Assistants, internal notes with @mentions, tagging, Basic Automation Rules, 10 Instant Replies, AI Assist Beta and Basic Integrations.
Plus
Best for growing businesses that has full-time support teams. Includes all Starter Features + 10 support agent included, 5 Shared inboxes with email, live chat, 2 Knowledge base, Realtime visitor tracking, Advanced Automation Rules, Unlimited Instant Replies, Satisfaction Ratings(CSAT), API & Webhook, Advanced Integrations, WP Portal and Concierge migration service.
Enterprise
Suitable for large comanies with customer service department. Includes all Plus Features + Minimum 10 seats, Unlimited mailboxes, Unlimited Knowledge base, Community Forum, Round Robin Assignment, Load balancing, Premium Integrations, Increased API rate limit, Dedicated account manager and Assistant branding removal.
ThriveDesk alternatives
HelpSpaceBetter customer service and easier to use. A good ThriveDesk alternative for companies looking for simple setup and intuitive knowledge base features. Lacks robust reporting and ticket tagging.Read more
FrontBetter for larger businesses and teams needing collaboration features like internal comments and email drafts collaboration. Has more momentum in terms of company growth. Offers AI-powered assistance. A Front alternative for those prioritizing a simpler and potentially more affordable solution.Read more
ConfluenceBetter for project documentation and team collaboration. Not focused on customer support. More suitable for enterprise knowledge management.Read more
HelpwiseBetter for mid-sized businesses. Has a help center, more integrations and is growing faster. More affordable pricing. A ThriveDesk competitor and alternative.Read more
Help ScoutHas broader industry applicability, including Manufacturing, Transportation & Logistics, and Non-profit & Government. It has more momentum based on website traffic and employee growth. Users highlight Help Scout's clean interface and ease of use.Read more
Salesforce Service CloudBetter fit for larger enterprises. More AI-powered features and CRM integration. Has more momentum based on employee growth.Read more
ThriveDesk FAQ
What is ThriveDesk and what does ThriveDesk do?
ThriveDesk is a user-friendly customer support platform for small to medium-sized businesses, especially in e-commerce and SaaS. It offers live chat, a shared inbox, and a knowledge base to streamline customer interactions, improve satisfaction, and manage support efficiently. It integrates with popular business tools and offers affordable pricing.
How does ThriveDesk integrate with other tools?
ThriveDesk integrates with over 80 apps, including popular platforms like WordPress and Shopify. This allows businesses to connect their customer support platform with other essential tools, streamlining workflows and improving overall efficiency.
What the main competitors of ThriveDesk?
ThriveDesk competes with help desk solutions like HelpSpace, Helpwise, and Help Scout. It also faces competition from broader customer service platforms such as Front, HubSpot Service Hub, and Salesforce Service Cloud. These alternatives offer similar features like shared inboxes and live chat.
Is ThriveDesk legit?
ThriveDesk is a legitimate customer support platform. User reviews praise its user-friendly interface and robust features like live chat and a shared inbox. With positive ratings on G2 and Capterra, ThriveDesk is a safe and viable option for small to medium-sized businesses seeking streamlined customer support solutions.
How much does ThriveDesk cost?
ThriveDesk's pricing includes the Basic plan at $9/month, Standard at $49/month, and Unlimited at $99/month. They also offer Starter ($49/month), Plus ($99/month), and Enterprise ($45/month) plans. Add-ons like extra inboxes and knowledge bases are available. A 7-day free trial is also offered.
Is ThriveDesk customer service good?
ThriveDesk's customer service is generally praised for its responsiveness and helpfulness. Users highlight the quick responses and efficient problem-solving by the support team. A few users mention initial bugs, but these seem to have been resolved quickly. Overall, ThriveDesk receives positive feedback for its customer support quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.