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HelpSpace description
HelpSpace is a cloud-based customer support tool designed for small to mid-sized businesses. It offers a simple, intuitive platform to manage customer inquiries through email, chat, and a knowledge base. HelpSpace aims to streamline your customer service with features like a shared team inbox, automated ticketing, and integrations with popular business apps. It prides itself on being easy to set up, affordable, and efficient, allowing businesses to provide quick and organized support.
Who is HelpSpace best for
HelpSpace is a user-friendly and affordable customer support tool praised for its intuitive interface and quick setup. A shared inbox, knowledge base, and integrations streamline customer service. However, some users mention limited reporting and customization. Best for small to medium businesses in e-commerce, software/IT, and marketing/advertising.
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Best for small to medium-sized businesses.
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Ideal for e-commerce, software/IT, and marketing/advertising.
HelpSpace features
| Supported HelpSpace supports multiple languages for its interface. |
| Supported HelpSpace offers customization of widgets to match your brand. |
| Supported HelpSpace offers various integrations, including Zapier, Shopify, and a robust API. |
| Supported HelpSpace offers a robust ticketing system to manage customer requests efficiently. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
HelpSpace reviews
We've summarised 40 HelpSpace reviews (HelpSpace Capterra reviews and HelpSpace G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of navigation.
- Simple and quick setup process.
- Knowledge base feature is highly valued.
- Affordable pricing for provided features.
- Limited reporting features, lacking depth for analysis.
- No tagging or sub-tagging for tickets, hindering organization.
- Limited customization options.
- Some users report initial setup complexity and integration difficulties.
HelpSpace pricing
The commentary is based on 4 reviews from HelpSpace Capterra reviews and HelpSpace G2 reviews.
HelpSpace is praised for its affordability, especially for small businesses seeking professional customer support without the high cost of larger platforms. Users find it inexpensive and a great value, offering essential features at a competitive price.
Users sentiment
See the HelpSpace pricing page.
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HelpSpace has a free trial.
Starter
Perfect fit for early stage start-ups and founders with a tight budget. Includes: 2 Email Channels, 2 Task Boards, 1 Docs Sites
Team
Perfect fit for small teams and organizations with multiple products. Includes: 4 Email Channels, 4 Task Boards, 3 Docs Sites
Business
Perfect fit for bigger businesses with 5+ users and big product portfolio. Includes: 10 Email Channels, 10 Task Boards, 5 Docs Sites
Enterprise
You need enterprise conditions like unlimited channels, docs and users? Contact us to get a special deal.
HelpSpace alternatives
FrontBetter for larger businesses and teams needing advanced collaboration features. Caters to a wider range of industries. Has more momentum as a company. More automation and internal collaboration tools, but some find its rule-based automation confusing and the search function ineffective.Read more
SupportBeeBetter for industries like Manufacturing, Retail, or Hospitality. A SupportBee alternative for those prioritizing a knowledge base and simpler ticket management. Pricing can be more economical depending on user count.Read more
Salesforce Service CloudBetter fit for larger enterprises. More comprehensive features, including AI-powered automation and robust analytics. Stronger Salesforce integration. A Salesforce Service Cloud alternative for those seeking simpler, more affordable solutions.Read more
PylonBetter suited for medium to large B2B SaaS businesses. Integrates with Slack and Microsoft Teams. More expensive, especially for smaller teams. Steeper learning curve. Limited native integrations.Read more
Zendesk Support SuiteBetter suited for larger enterprises and a wider range of industries. Offers more robust reporting and integrations but has a more complex pricing structure. Zendesk Support Suite is growing faster than HelpSpace. Some users dislike Zendesk's support and pricing policies. A strong Zendesk alternative for smaller businesses.Read more
ThriveDeskBetter for a wider range of industries. Has live chat, automated BCC, and rich text formatting. More momentum in website traffic growth.Read more
HelpSpace FAQ
What is HelpSpace and what does HelpSpace do?
HelpSpace is a cloud-based customer support tool for small to mid-sized businesses. It offers a shared inbox, automated ticketing, and a knowledge base, streamlining customer service through email and chat. HelpSpace is praised for its user-friendly interface and affordable pricing.
How does HelpSpace integrate with other tools?
HelpSpace integrates with various tools, including Zapier and Shopify. It also offers a robust API for custom integrations, allowing for flexibility and connection with other business applications. This allows for streamlined workflows and enhanced functionalities.
What the main competitors of HelpSpace?
HelpSpace's main competitors include Front, SupportBee, and ThriveDesk. These alternatives offer similar features like shared inboxes, knowledge bases, and integrations, catering to small to medium-sized businesses seeking streamlined customer support solutions.
Is HelpSpace legit?
Yes, HelpSpace is a legitimate customer support tool. User reviews praise its user-friendly interface, quick setup, and affordable pricing. It's considered a safe and effective option for small to medium-sized businesses seeking streamlined customer support.
How much does HelpSpace cost?
HelpSpace's pricing starts at $12/user/month for the Starter plan, $20/user/month for the Team plan, and $40/user/month for the Business plan. Enterprise pricing is custom. Add-ons like additional channels, task boards, and documentation sites are available. Is HelpSpace worth it? A 15-day free trial lets you decide.
Is HelpSpace customer service good?
Customers praise HelpSpace's user-friendly interface, simple setup, and useful knowledge base. While some users mention limited reporting and customization, the overall feedback on HelpSpace's customer service is positive, describing the team as helpful, responsive, and quick to implement feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.